Westward Trails Nursing and Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 31 Google reviews
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What this means for your family
This facility is a strong option for rehabilitation due to its knowledgeable therapy team and clean environment. However, families should closely monitor nursing competence and staffing levels during evening shifts, as recent reviews have raised concerns about medical equipment knowledge and staff availability.
Google Reviews
Google Reviews
31 reviews analyzed“Families looking for rehabilitation services may find the therapy team knowledgeable and goal-oriented, with several reviewers praising the facility's cleanliness and updated appearance. However, there are serious concerns regarding nursing competence and staffing shortages during certain shifts. While recent reviews under new ownership are largely positive, historical reviews highlight significant issues with administration and communication.”
Quality Themes
Tap a score for detailsStrengths
- Knowledgeable and goal-oriented therapists
- Clean and updated facility
- Compassionate and hardworking nursing staff
- Approachable and nice staff members
Concerns
- Nursing incompetence and lack of medical equipment knowledge
- Staffing shortages and disappearing evening staff (mentioned by 2 reviewers)
- Poor administrative communication and responsiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses highly repetitive, templated responses that rely heavily on the 'new ownership' narrative to deflect past criticisms. While they address reviewers by name, they rarely engage with the specific details of the complaints, instead pivoting to a standardized message about improvements.
Questions for Your Tour
- 1We've heard wonderful things about how goal-oriented the therapy team is; how do you work with families to set specific milestones for rehabilitation?
- 2With the facility looking so clean and updated, what kind of recent improvements have been made to the resident living areas?
- 3How do you ensure consistent communication between the nursing staff and family members regarding daily care updates?
- 4What is the protocol for medical emergencies during the evening and overnight shifts to ensure a nurse is always immediately available?
- 5How do you manage staffing levels during the night and weekend shifts to ensure every resident gets the attention they need?
- 6What kind of daily activities or social outings are available to help residents stay engaged and connected with each other?
Personalized based on this facility's data
Key Review Excerpts
“For short term care and rehabilitation Westward Trails has been a good place. Therapists are knowledgable and goal oriented, staff is accomplished in making the patient comfortable, safe, and secure, and aids are caring and especially helpful to those whose stay. Is necessary. If your family member needs rehabilitation, Westward Trails comes recommended”
“The staff here is incompetent to a biblical degree. There where two instances of two separate nurses not knowing how to function basic medical equipment and there where many instances of the evening staff disappearing into the Eather for hours at a time.”
“My mom has been a resident of Westward Trails for almost three months and overall our experience has been very positive. The administrative staff has worked with us better than we ever imagined, especially Jimmy and Tina, and the nursing staff has treated my mom with respect and dignity.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints resulting in 8 deficiencies, raising concerns about safety oversight, care planning, and medication management at this facility. Recurring issues include accident prevention and safety hazards appearing across multiple surveys, along with problems in resident assessment and pharmaceutical services. While the facility has corrected past violations, the pattern of complaint-triggered deficiencies suggests ongoing challenges with quality care and resident protection that families should carefully evaluate.
Nov 20, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jun 25, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 25, 2025Routine1
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
May 22, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Mar 31, 2025Complaint5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Apr 24, 2024Routine13
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental Deficiencies
Have policies on smoking.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Federal Penalties
Fine
Jun 25, 2025
$22,925
Fine
Mar 31, 2025
$4,486
Fine
Mar 31, 2025
$5,649
Ownership & Operations
Who Operates This Facility
Westward I Enterprises, LLC
for profit
CREATIVE SOLUTIONS IN HEALTHCARE, INC
JUSTIN C EASTEPP
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 63 of 148
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit westwardtrailsnursing.com
Medicare data downloads
Original nursing home datasets
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