Willowbend Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 239 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (9 vs median 8.0)
- High staff turnover (53%)
- High RN turnover (57%)
Below average in Texas · Critically understaffed (RN) · Above average staffing · Below chain average · $94,394 in fines
What this means for your family
This facility is an excellent choice for short-term rehabilitation, as the therapy team is consistently rated as top-tier. However, if you are considering long-term residential care, you must closely monitor nursing response times and medication schedules, as multiple families have reported significant issues with neglect and communication in the residential wings.
Google Reviews
Google Reviews
239 reviews on Google“Families considering Willowbend will find a highly-regarded rehabilitation program, with many reviewers praising the exceptional therapy team and recent facility renovations. However, there are serious, recurring allegations regarding neglect in the long-term care wing, including delayed medication, unanswered call lights, and unprofessional behavior by some staff members.”
Quality Themes
Tap a score for detailsStrengths
- Outstanding rehabilitation and therapy teams
- Modern, clean, and newly renovated facilities
- Friendly and professional administrative leadership
- Welcoming and updated outdoor spaces
Concerns
- Unresponsive call lights and delayed assistance (mentioned by 4 reviewers)
- Unprofessional or rude behavior by specific staff/receptionists (mentioned by 5 reviewers)
- Medication administration delays or errors (mentioned by 3 reviewers)
- Understaffing in long-term care/nursing wings (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 205 analyzed
How They Respond to Reviews
The owner frequently uses a personalized approach by addressing reviewers by name and acknowledging specific details from their feedback. While some responses are brief, they generally maintain a professional and appreciative tone.
Questions for Your Tour
- 1We've heard great things about your rehab and therapy teams; could you tell us more about how they work with residents to maintain their mobility?
- 2Since the facility has been recently renovated, what are some of the favorite features of the new indoor and outdoor spaces for residents to enjoy?
- 3How does the nursing team ensure that medication is administered accurately and on a consistent schedule every day?
- 4What is the process for responding to call lights to ensure residents receive timely assistance when they need it?
- 5How does the administrative leadership stay in touch with families regarding updates on a loved one's care and daily well-being?
- 6Could you describe the variety of daily activities or social events available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“The therapy gym is big and staffed with the most caring people.”
“The remodel looks amazing — clean, modern, and welcoming! Management and floor staff are fantastic, attentive, and truly cares about residents.”
“My twin sister walked in with her TWO YEAR OLD TO FIND HER DEAD IN BED!!! No warning or anything!!!! Scarred for life!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have frequently reported concerns to federal inspectors, with 22 of 51 deficiencies arising from complaint investigations. The facility has recurring issues with protection from abuse and neglect, safety hazards, and communication with families about resident incidents. While most problems have correction dates, recent 2025 complaints indicate ongoing challenges with abuse reporting and maintaining a safe environment, suggesting persistent care quality concerns that warrant careful consideration.
Jan 22, 2026Routine17
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Environmental Deficiencies
Have policies on smoking.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Nov 20, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 5, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Mar 25, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 7, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 16, 2024Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jan 17, 2024
$16,801
Fine
Nov 3, 2023
$7,446
Fine
Sep 15, 2023
$46,168
Fine
Jul 27, 2023
$23,979
Payment Denial
Jul 27, 2023
6-day denial
Ownership & Operations
Who Operates This Facility
Eastland Memorial Hospital District
for profit
TOWN EAST HEALTHCARE, INC
HUNTER FUNKHOUSER
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 55 of 84
Ownership & Management
Owners
Eastland Memorial Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
239 reviews from families & visitors
Official Website
Visit willowbendcare.com
Medicare data downloads
Original nursing home datasets
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