Edgewood Rehabilitation and Care Center
Strong Medicare quality ratings; families often praise engaging and creative activities program. Still worth an in-person visit.
based on 301 Google reviews
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What this means for your family
This facility is an excellent choice if you value a vibrant social life and a clean environment for your loved one, thanks to their industry-leading activities program. However, if your family member has high-acuity medical needs requiring strict positioning or immediate response to call lights, you should closely monitor their care and communicate frequently with the nursing supervisor.
Google Reviews
Google Reviews
301 reviews on Google“Edgewood Rehabilitation and Care Center is highly regarded for its exceptional activities program and a clean, well-maintained facility. While many families praise the compassionate nursing and rehab teams, some reviewers have raised serious concerns regarding slow response times to call lights and inconsistent adherence to specific medical instructions.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and creative activities program
- Clean and pleasant-smelling facility
- Compassionate and attentive nursing staff
- Effective and helpful rehabilitation therapy
Concerns
- Slow response times to call lights and resident needs (mentioned by 3 reviewers)
- Inconsistency in following specific medical/positioning instructions (mentioned by 2 reviewers)
- Staffing shortages or heavy workloads on certain shifts (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 205 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of repetitive templates to respond to positive reviews, rarely tailoring the message to the specific details provided by the reviewer. While they attempt to acknowledge staff performance, the responses are largely interchangeable.
Questions for Your Tour
- 1We've heard wonderful things about your creative activities program; could you tell us more about what a typical week looks like for residents?
- 2The facility looks very clean and pleasant, but how do you ensure that specific medical or positioning instructions are consistently followed by all shifts?
- 3What steps are being taken to ensure that call lights are answered promptly, even during busier times of the day?
- 4How do you manage resident care and safety during shift changes or when the facility is particularly busy?
- 5In the event of a medical emergency after hours, what is the protocol for contacting the physician and notifying the family?
- 6We noticed you are very active in responding to feedback from families; how does the administration use resident and family input to improve daily care?
Personalized based on this facility's data
Key Review Excerpts
“Harriet is the best thing about Edgewood. She has made my dad feel so welcomed. I live out of state, so it is a huge comfort knowing Harriet is there keeping my dad encouraged and not feeling forgotten.”
“My father was there for a short period because the nursing care was not good. He went out twice for pneumonia because the staff kept leaving his head lower than 30 degrees.”
“They left my grandmother unattended soiled in her bed for over an hour & a half pressing the call button with ZERO help.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of deficiencies with families filing multiple complaints that triggered inspections. The most recurring problems involve infection control (appearing in 4 surveys), care planning and resident assessments, and protection from abuse and neglect. While all deficiencies show correction dates, the persistent issues with infection control and the frequency of family-reported problems suggest ongoing care quality challenges that warrant careful consideration during your visit.
Dec 10, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 15, 2025Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 15, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Oct 21, 2024Complaint4
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Administration Deficiencies
Hire a qualified full-time social worker in a facility with more than 120 beds.
Apr 25, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 12, 2024Routine8
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Ownership & Operations
Who Operates This Facility
Dallas County Hospital District
for profit
CARE INN OF EDNA LLC DBA EDNA CARE LLC
TONAKA WIGGINS
Chain Affiliation
Fundamental Healthcare
69 facilities nationwide
Chain avg rating: 2.8/5 · Rank 5 of 26
Ownership & Management
Owners
Dallas County Hospital District
Owner · Organization
Forman, Murray
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
301 reviews from families & visitors
Official Website
Visit edgewoodrehab.com
Medicare data downloads
Original nursing home datasets
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