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Nursing HomeMedicaid Top Rated

Willow Ridge of Mennonite Home Communities of Ohio

Strong Medicare quality ratings; families often praise homelike, resort-style atmosphere. Still worth an in-person visit.

101 Willow Ridge Drive, Bluffton, OH 4581720 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.8/5

based on 9 Google reviews

5
4
3
2
1

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What this means for your family

Willow Ridge is highly regarded for its warm, resort-like environment and strong focus on resident community and engagement. Because all available reviews are overwhelmingly positive, families should schedule a tour to observe the staff-to-resident interaction firsthand to ensure it aligns with their specific care needs.

Google Reviews

Google Reviews

9 reviews on Google
Willow Ridge is consistently praised for its homelike, resort-style atmosphere and high-quality, attentive nursing care. Families highlight the facility's focus on community through communal dining, music, and gardening, noting that residents feel comfortable and well-supported in the Mennonite tradition.

Quality Themes

Tap a score for details
Food10.0Staff10.0CleanN/AActivities10.0MedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Homelike, resort-style atmosphere
  • Attentive and friendly nursing staff
  • Engaging community activities and traditions
  • High-quality, made-to-order dining

Rating Trends

Tap a year to see what changed

2344.02017(2)5.02018(2)5.02019(2)5.02021(1)5.02023(1)5.02025(1)

Distribution · 9 analyzed

5
8
4
0
3
1
2
0
1
0

How They Respond to Reviews

11%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1With the facility maintaining such a high 5-star staffing rating, how do you ensure that personalized attention remains consistent throughout the day for each of the 20 residents?
  • 2I noticed the community has a wonderful reputation for its resort-style atmosphere and made-to-order dining; how do you incorporate resident preferences into the daily menu planning?
  • 3Given the recent health inspection reports, what specific steps is the leadership team taking to address the identified deficiencies and ensure the highest standard of care?
  • 4The activities and traditions mentioned by families sound very engaging; could you walk me through what a typical social calendar looks like for a resident here?
  • 5Since the facility is smaller with only 20 residents, how does the nursing team coordinate with local medical providers to handle urgent care needs or emergencies?
  • 6I appreciate that the community engages with families online; how do you typically prefer to communicate with families regarding updates on their loved one's health or well-being?

Personalized based on this facility's data


Key Review Excerpts

Mother is here and says, better than a five star resort," and the care continues as other reviews for the past years. Breakfast at the counter, made to order.

Long-term resident's family · 2025★★★★★

Very friendly staff, homelike setting, beautiful atmosphere, the new way to care for our elderly.

Visitor/Family · 2017★★★★★

Elderly Mother here and great environment & Shabbaz type nursing care.

Long-term resident's family · 2019★★★★★
Source: 9 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.73hrs
97%
Registered nurses for medical care
Total Nursing
4.89hrs
OK
All nurses + aides combined
Staff Turnover
31%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 14 measures

Medicare Rating
3/ 5
Better Than Avg

6

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility53.0%
Worse than Avg
Here
53.0%
US
93.4%
OH
92.6%
Allen
95.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
OH
28.2%
Allen
20.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility24.1%
Worse than Avg
Here
24.1%
US
14.4%
OH
5.8%
Allen
12.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility25.0%
Worse than Avg
Here
25.0%
US
15.5%
OH
9.4%
Allen
13.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility18.2%
Better than Avg
Here
18.2%
US
19.5%
OH
25.4%
Allen
20.4%
🩺

Residents with a long-term catheter

↓ Lower is better
This Facility6.0%
Worse than Avg
Here
6.0%
US
0.9%
OH
0.2%
Allen
0.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility15.8%
Worse than Avg
Here
15.8%
US
81.8%
OH
78.4%
Allen
82.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Near state avg (10.1)

This facility shows persistent patterns across multiple surveys, with recurring issues in fire safety, care planning, and medication management appearing in all three inspections from 2019 to 2024. While all deficiencies were reportedly corrected, the repeated violations in critical areas like sprinkler systems, care plan development, and infection control suggest ongoing compliance challenges that families should discuss during visits.

Jul 11, 2024Routine
12
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0565Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 25, 2022Routine
10
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

May 2, 2019Routine
11
0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0567Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Willow Ridge of Mennonite Home Communities of Ohio

Organization Type

nonprofit

Ownership & Management

Owners

Brethren Retirement Community

Owner · Organization

100%

Key personnel

Allread, KaraOfficer / DirectorArnold, MatthewOfficer / DirectorKeller, LoriOfficer / DirectorKepler, DavidOfficer / DirectorMaurer, RebeccaOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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