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Nursing HomeMedicaid Investigative

Vancrest of Ada

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

600 West North Avenue, Ada, OH 4581060 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 10 Google reviews

5
4
3
2
1
Vancrest of Ada Nursing Home in Ada, OH — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (15 vs median 8.0)

Bottom 25% in OH · Below recommended RN staffing · Above average staffing · Worst in VANCREST HEALTH CARE CENTERS chain · No penalties on record

Source: Medicare data

What this means for your family

While the rehabilitation therapy team has historically received high marks for patient recovery, the most recent feedback indicates a significant decline in nursing professionalism and hygiene standards. Families should conduct an unannounced visit to inspect room cleanliness and observe staff interactions before choosing this facility.

Google Reviews

Google Reviews

10 reviews on Google
Vancrest of Ada presents a polarized experience, with some families praising the facility's cleanliness and the effectiveness of the rehabilitation therapy team. However, recent reports highlight serious concerns regarding nursing professionalism, hygiene standards, and inadequate medical oversight for complex health needs.

Quality Themes

Tap a score for details
FoodN/AStaff5.0Clean5.0ActivitiesN/AMeds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Effective rehabilitation therapy services
  • Clean and odor-free environment
  • Professional and attentive nursing care (noted in earlier reviews)

Concerns

  • Poor nursing professionalism and rude behavior (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02019(1)5.02021(2)3.02022(2)5.02024(1)5.02025(1)3.72026(3)

Distribution · 10 analyzed

5
8
4
0
3
0
2
0
1
2

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent feedback regarding staff-family interactions, what steps are you taking to ensure that communication remains professional and supportive for families?
  • 2With your focus on rehabilitation, how do you coordinate the transition from therapy sessions back into the daily routine of the nursing home?
  • 3Could you walk me through your current process for medication management and how you ensure accuracy for residents with complex health needs?
  • 4I noticed the facility has had some recent health inspection findings; what specific improvements have been implemented to address these areas and enhance the quality of care?
  • 5What opportunities are available for residents to socialize and participate in activities outside of their scheduled therapy sessions?
  • 6How do you handle medical emergencies or changes in a resident's condition during evening or weekend hours when clinical leadership might be off-site?

Personalized based on this facility's data


Key Review Excerpts

The therapists are excellent. I came here as a hoist patient, Toledo hospital saved my life, but Vancrest rehibilitation had me walking and able to eat and drink without choking and got the use of my arms again.

Rehab patient · 2021★★★★★

By far the best nursing I have ever seen. The staff were very professional, attentive, kind, and caring with my mother. It also did not smell like a nursing home! Very clean facility

Long-term resident's family · 2019★★★★★

The so called Nurse is rude and a poor excuse for a nurse! She is a disgrace to the nursing field! Made my mother on hospice miserable and feeling intimidated. Bed was stained with discoloration of urine!

Hospice patient's family · 2026☆☆☆☆
Source: 10 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.49hrs
65%
Registered nurses for medical care
Total Nursing
3.97hrs
97%
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
29%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

12

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility3.7%
Better than Avg
Here
3.7%
US
14.4%
OH
5.8%
Hardin
16.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility31.0%
Worse than Avg
Here
31.0%
US
19.5%
OH
25.4%
Hardin
27.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.2%
Better than Avg
Here
6.2%
US
15.3%
OH
6.9%
Hardin
17.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.6%
Better than Avg
Here
8.6%
US
15.5%
OH
9.4%
Hardin
18.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility20.6%
Mixed vs Avgs
Here
20.6%
US
12.1%
OH
28.2%
Hardin
12.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
OH
92.6%
Hardin
96.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.7%
Better than Avg
Here
99.7%
US
81.8%
OH
78.4%
Hardin
88.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.3%
Better than Avg
Here
95.3%
US
79.8%
OH
75.6%
Hardin
87.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.6%
Worse than Avg
Here
3.6%
US
1.6%
OH
1.2%
Hardin
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
Above state avg (10.1)
4 complaint-triggered

Vancrest of Ada has 28 deficiencies across recent surveys, with families filing complaints that led to 4 deficiency citations. The main recurring issues involve medication management, care planning and treatment quality, and fire safety systems. While all deficiencies show correction dates, the pattern of repeated problems in core care areas like medication errors and treatment planning suggests ongoing quality challenges families should investigate further.

Nov 6, 2025Complaint
2
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Feb 6, 2025Routine
15
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Sep 4, 2024Complaint
1
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Jul 3, 2023Complaint
1
0626Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

May 18, 2023Routine
7
0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0636Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Feb 13, 2020Routine
2
0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Vancrest of Ada

Organization Type

for profit

Chain Affiliation

Chain Name

Vancrest Health Care Centers

Chain Size

13 facilities nationwide

Chain avg rating: 4.2/5 · Rank 12 of 13 (Worst)

Ownership & Management

Owners

Bagley, Jon

Owner

30%

Mccleery, Mark

Owner

11%

Myers, Mark

Owner

15%

White, Mark

Owner

37%

Key personnel

Stewart, ShaneW-2 Managing EmployeeBagley, JonOfficer / DirectorMyers, MarkOfficer / DirectorWhite, MarkOfficer / DirectorBagley, JonOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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