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Nursing HomeMedicaid

Mennonite Memorial Home

Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.

410 W Elm Street, Bluffton, OH 4581760 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 21 Google reviews

5
4
3
2
1
Mennonite Memorial Home Nursing Home in Bluffton, OH — Street View
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What this means for your family

This facility is noted for its cleanliness and supportive atmosphere during the initial transition period. However, because recent feedback has highlighted concerns regarding staff interactions, we recommend scheduling a tour during off-peak hours to observe staff engagement firsthand.

Google Reviews

Google Reviews

21 reviews on Google
Mennonite Memorial Home receives praise for its clean environment and helpful staff during stressful transitions for families. However, recent feedback indicates concerns regarding the quality of staff interactions, and past reviews suggested a need for more diverse resident activities.

Quality Themes

Tap a score for details
Food10.0Staff6.0Clean10.0Activities3.0MedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Clean, well-maintained facility
  • Helpful and supportive staff during admissions
  • Family-oriented service environment

Concerns

  • Inconsistent quality of staff interactions (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.32017(9)4.22018(9)5.02019(1)5.02023(2)3.02024(1)5.02025(1)

Distribution · 23 analyzed

5
16
4
3
3
2
2
0
1
2

How They Respond to Reviews

10%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the recent focus on enhancing resident engagement, what specific types of activities or social events are currently being prioritized to help residents connect with one another?
  • 2With 13 recent state violations noted, could you walk me through the specific steps your leadership team has taken to address these findings and prevent future occurrences?
  • 3I noticed that while staffing ratings are strong, some families have mentioned variability in daily interactions; how do you ensure consistent, high-quality care and communication across all shifts?
  • 4Since the facility maintains a 60-resident capacity, how do you balance the need for a family-oriented environment with the clinical demands of a nursing home setting?
  • 5In the event of a sudden medical change or emergency, what is your specific protocol for notifying family members and coordinating with local hospitals?
  • 6I see that you have begun responding to some online feedback; how do you use input from families to make tangible improvements to the daily experience here?

Personalized based on this facility's data


Key Review Excerpts

Friendly help, very clean. Very helpful at a time a lot of stress for the family putting in a love one.

Family member of resident · 2018★★★★★

Great place great service got food the best everyone treats you like your family highly recommend this place

General visitor/family · 2017★★★★★

I like the residence. When I was there the staff not so much

Former resident/visitor · 2024★★★☆☆
Source: 21 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.58hrs
77%
Registered nurses for medical care
Total Nursing
4.04hrs
99%
All nurses + aides combined
Staff Turnover
42%
Lower is better (< 30% = good)
RN Turnover
29%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

4

measures

Worse Than Avg

10

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
12.1%
OH
28.2%
Allen
20.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility16.1%
Worse than Avg
Here
16.1%
US
14.4%
OH
5.8%
Allen
12.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility16.4%
Worse than Avg
Here
16.4%
US
15.3%
OH
6.9%
Allen
13.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility18.0%
Better than Avg
Here
18.0%
US
19.5%
OH
25.4%
Allen
20.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.9%
Worse than Avg
Here
25.9%
US
19.4%
OH
21.6%
Allen
24.7%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility9.1%
Worse than Avg
Here
9.1%
US
3.2%
OH
3.3%
Allen
4.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility47.2%
Worse than Avg
Here
47.2%
US
79.8%
OH
75.6%
Allen
78.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility4.8%
Worse than Avg
Here
4.8%
US
1.6%
OH
1.2%
Allen
1.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility81.4%
Mixed vs Avgs
Here
81.4%
US
81.8%
OH
78.4%
Allen
81.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
Above state avg (10.1)
7 complaint-triggered

Families have filed multiple complaints triggering investigations, including serious concerns about abuse protection and nursing staffing that recurred across surveys. Primary problem areas include medication management, basic care assistance, and abuse prevention protocols. While all deficiencies show correction dates, the pattern of repeated issues in medication safety and resident protection, along with family-initiated complaint investigations, suggests ongoing quality concerns that warrant careful evaluation during any visit.

Jun 3, 2025Complaint
2
0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Nov 18, 2024Routine
11
0761Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0584Minimal · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Apr 15, 2024Complaint
3
0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Nov 14, 2023Complaint
1
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Sep 21, 2023Complaint
1
0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Aug 8, 2022Routine
6
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0773Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Mennonite Memorial Home

Organization Type

nonprofit

Ownership & Management

Owners

Brethren Retirement Community

Owner · Organization

100%

Key personnel

Allread, KaraOfficer / DirectorArnold, MatthewOfficer / DirectorKeller, LoriOfficer / DirectorKepler, DavidOfficer / DirectorMaurer, RebeccaOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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