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Public Google reviewers rate this highly and often mention clean and well-maintained grounds. Schedule a visit to confirm the fit.
based on 6 Google reviews
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Public Google reviewers rate Willow Oaks Court highly. Reviewers highlight: clean and well-maintained grounds, friendly and welcoming staff. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families can expect a clean and well-maintained facility with a welcoming atmosphere and friendly staff. However, some family members have noted inconsistent nursing attitudes and a need to closely monitor care to ensure service standards are met.
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Key Review Excerpts
“Every time I come here to visit my uncle I feel welcomed. The staff is great, the grounds are well-maintained, and the facility is always clean.”
“Staff very friendly, good location on main Street, easily accessible from street by car or bus.”
“I got my parents here.some nurses are sweet others not so sweet.difficult language barrier.service?you have to be on top of them.”
Source: VA State Licensing Agency
Type of inspection: Renewal Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: August 27, 2025, from 10:30 a.m. until 6:49 p.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 89 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 7 Number of staff records reviewed: 3 Number of interviews conducted with residents: 2 Number of interviews conducted with staff: 6 Observations by licensing inspector: The Licensing Inspector toured the community and observed the residents during activities and meals. The Licensing Inspector reviewed the following at the time of inspection: sample of resident and employee records, medication administration, fire drills, emergency drills, pharmacy review, menus, activity calendars, verified appropriate amount of liability insurance, and dietician report. Additional Comments/Discussion: None An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Angela Via, Licensing Inspector at (540) 682-1739 or by email at Angela.Via@dss.virginia.gov
Based on facility record review and staff interview, the facility failed to implement a semi-annual review on the emergency preparedness and response plan for all staff, residents, and volunteers included all six elements of this subsection. The review must be documented by signing and dating. Evidence: 1. Licensing Administrator requested the semi-annual review of the emergency preparedness and response plan for staff, residents and volunteers. 2. During document review on 8/27/2025 the LI observed the semiannual review of emergency preparedness with staff and residents did not include the required elements. 3. Staff 8 acknowledged the emergency preparedness and response training were areas that needed improvement.
Based on observation and staff interview, the facility failed to ensure the availability of a 96-hour supply of emergency drinking water with at least a 48-hour supply on site at any given time. Evidence: 1. During a tour of the facility on 8/27/2025, licensing inspectors did not observe a supply of emergency drinking water. 2. Staff 8 stated that the emergency water supply for this facility was not stored on site but at the sister facility on the same grounds.
Based on record review, the facility failed to ensure each staff person on or within seven days prior to the first day of work at the facility submitted the results of a risk assessment, documenting the absence of''tuberculosis in a communicable form as evidenced by the completion of the'current screening form published by the Virginia Department of Health or a'form consistent with it. The risk assessment must not be older than 30 days.' Evidence: 1. Record for staff 3, hired 12/17/2024, contained a tuberculosis risk assessment dated 12/18/2024. 2. Record for staff 3, hired 12/17/2024, contained a chest x-ray dated 11/08/2023, which is over 30 days old.
Based on record review and staff interviews, the facility failed to ensure compliance with the facility's own policies and procedures. Evidence: 1. During the introduction meeting on 8/27/2025, licensing inspector (LI) asked if there were any residents with serious cognitive impairments. Staff 4 stated that there were no residents currently with serious cognitive impairments. During exit meeting, staff 5 confirmed there are no residents with serious cognitive impairments. 2. On page 1 of the Birmingham Green Assisted Living Facility- Willow Oaks Wander Guard System policy, it states ?prior to admission, residents shall have been assessed by an independent physician/Psychologist and or Psychiatrist licensed to practice in the Commonwealth as having a serious cognitive impairment due to primary psychiatric diagnosis of dementia with an inability to recognize danger or protect his or her own safety and welfare?. If the resident is assessed as having a serious cognitive impairment and scores as ?high risk? on risk assessment, wandering risk scale, and case management assessment, Wander Guard bracelet is applied. Based on this policy and the confirmation that no current residents have a serious cognitive impairment; there should be no residents that have a Wander Guard bracelet in place. 3. Staff 5 provided the LI with a list containing 13 residents with roaming alert bracelets. 4. Resident 6, admitted 12/20/2021, had a BHG (Birmingham Green) wandering decision tree assessment on 4/12/2025 and 7/23/2025 with a score of zero, indicating low risk for wandering. 5. Individualized Service Plan ( ISP
Based on resident record review and staff interviews, the facility failed to allow any resident who does not have a serious cognitive impairment to freely leave the facility. Evidence: 1. During the introduction meeting on 8/27/2025, licensing inspector (LI) asked if there were any residents with serious cognitive impairments. Staff 4 stated that there were no residents currently with serious cognitive impairments. During exit meeting, staff 5 confirmed there are no residents with serious cognitive impairments. 2. Staff 5 provided the LI with a list containing 13 residents with ?roaming alert bracelets?, which would prevent these residents from freely leaving the facility.
Type of inspection: Complaint Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 4/22/2025 12:50 p.m. ? 5:30 p.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 9/3/2024 regarding allegations in the area(s) of: resident food preparation and residents wandering Number of residents present at the facility at the beginning of the inspection: 89 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 2 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 7 Observations by licensing inspector: Wander guard system, dinner meal service, kitchen operations Additional Comments/Discussion: N/A An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegation of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact (Jeff Marnien), Licensing Inspector at (540) 571-0189 or by email at Jeffrey.marnien@dss.virginia.gov
Type of inspection: Other Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 4/21/2025 2:50 p.m. ? 5:15 p.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 89 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 3 Number of staff records reviewed: 0 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 2 Observations by licensing inspector: Building and grounds Additional Comments/Discussion: n/a An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the self-report of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jeff Marnien, Licensing Inspector at (540) 571-0189 or by email at Jeffrey.marnien@dss.virginia.gov
Type of inspection: Renewal Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 9/4/2024 9:00am ? 5:45pm and 9/5/2024 8:40am ? 6:50pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 90 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 5 Number of staff records reviewed: 3 Number of interviews conducted with residents: 3 Number of interviews conducted with staff: 5 Observations by licensing inspector: Medication pass, lunch being served, activities, building and grounds were well maintained. Additional Comments/Discussion: Discussed with the administrator the renewal process and renewal application completion. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact (Jeff Marnien), Licensing Inspector at (540) 571-0189 or by email at Jeffrey.marnien@dss.virginia.gov Violation Notice Issued: Yes
Based on observation and staff interview, the facility failed to have their written plan for fire and emergency evacuation approved by the appropriate fire official. Evidence: 1. LI requested (9/4/2024) the written plan for fire and emergency evacuation with the fire official?s approval. 2. Staff 1 acknowledged the plan was not approved by a fire official.
Based on observation, record review, and staff interview the facility failed to ensure as needed ( PRN
Based on record review and staff interview the facility failed to use the required disclosure statement form developed by the department. Evidence: 1. LI reviewed the signed disclosure statement for Resident 10 (date of admission 5/8/2024) 2. The signed disclosure statement was the previous version (02/19) and had been altered to include Section VII COVID-19. 3. LI discussed the current disclosure statement available on the DSS website with Staff 1. 4. Staff 1 acknowledged during an interview with LI on 9/4/2024 the disclosure signed by Resident 10 was outdated and altered.
Based on record review and staff interview the facility failed to ascertain, prior to admission, whether a potential resident is a registered sex offender if the facility anticipates the potential resident will have a length of stay greater than three days or in fact stays longer than three days and shall document in the resident's record that this was ascertained and the date the information was obtained. Evidence: 1. LI reviewed Resident 10 (date of admission 5/8/2024) record, the sex offender check was completed on 9/3/2024. 2. Staff 1 acknowledged during interview with LI on 9/5/2024 the sex offender check was not completed prior to admission.
Based on record review and staff interview the facility failed to provide a resident agreement that included all the elements in the standards. Evidence: 1. LI reviewed Resident 9 chart (date of admission 4/9/2024). 2. LI observed a signed resident agreement (4/3/2024) that did not include an acknowledgment that the resident has been notified in writing whether or not the facility maintains liability insurance. 3. Staff 1 reviewed Resident 9 agreement and acknowledged it did not include the notification of liability insurance.
Based on record review and staff interview, the facility failed to ensure a written response was provided to the resident council prior to the next meeting regarding any recommendations made by the council for resolution of problems or concerns. Evidence: 1.LI requested and reviewed resident council minutes from June, July, and August 2024. 2. LI requested the facilities written response for the concerns mentioned in each of the monthly resident council minutes. 3. Staff 1 stated during an interview with LI on 9/5/2024 that concerns from the resident council meetings are reviewed but a written response with recommendations or resolutions prior to the next meeting is not provided.
Date of Inspection: December 20, 2022 Type of Inspection: Monitoring Inspection If you have any questions or email changes, please do not hesitate to contact me at laura.lunceford@dss.virginia.gov. If you need a copy of any of the DSS Model forms or to review any inspection or regulation, you can find the information on the internet: www.dss.virginia.gov. Census 86 Number of records reviewed and interviews conducted- 6 records (Resident and Staff), 8 interviews. All facility self-reported incidents since the last inspection were reviewed on this date. The Licensing Inspector observed the residents during holiday activities and meal times. The Licensing Inspector reviewed the following documentation at the time of the inspection: dietician report, healthcare oversight, pharmacy review, fire drills and menus.
A complaint was received by the department regarding allegations in the areas of resident care and safety. The administrator was contacted by telephone to conduct the investigation. The licensing inspector emailed the administrator a list of documentation required to complete the investigation. The evidence gathered during the investigation did not support the allegations of non-compliance with standards or law.
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