Birmingham Green
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 51 Google reviews

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What this means for your family
Birmingham Green offers a clean environment and some highly dedicated nursing staff, particularly in the memory care units. However, families should be vigilant regarding basic care standards and response times; we recommend frequent visits to ensure your loved one's needs are being met consistently.
Google Reviews
Google Reviews
51 reviews on Google“Birmingham Green receives polarized feedback, with many families praising the compassionate nursing staff and clean facilities, while others report serious lapses in basic care and communication. While some reviewers highlight specific staff members who go above and beyond, multiple negative accounts describe issues with hygiene, slow response times, and unprofessional interactions. Families should be aware that experiences appear to vary significantly depending on the specific unit and the level of family involvement.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and modern facility environment
- Responsive administrative communication
- Strong support in specific units like Cherry Blossom
Concerns
- Slow response times to call buttons (mentioned by 2 reviewers)
- Poor hygiene practices and neglect of basic care (mentioned by 2 reviewers)
- Unprofessional staff behavior and poor customer service (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that the facility has a 5-star CMS health inspection rating but a 2-star staffing rating, how do you ensure consistent, personalized attention for residents throughout the day?
- 2I noticed some feedback regarding call button response times; could you walk me through your internal process for monitoring these alerts and ensuring residents are assisted promptly?
- 3We understand that maintaining high standards of hygiene and personal care is a top priority; what specific protocols do you have in place to ensure these daily needs are consistently met for every resident?
- 4I see that you actively engage with online feedback; how do you use that family input to improve the daily experience and service quality here at Birmingham Green?
- 5Dining experiences can be a highlight of the day; what steps are you taking to improve the meal service and variety to ensure residents are satisfied with their nutrition?
- 6In the event of a medical emergency, what is your specific protocol for coordinating care and communicating updates to family members?
Personalized based on this facility's data
Key Review Excerpts
“The staff in the Cherry Bloom section in the nursing home was very caring and were always respectful and responsive to her family.”
“My grandmother is being cared for with compassion and respect. The facility is very clean and esthetically modern. The care team communicates with me regularly and have been incredibly accommodating.”
“Every member of the nursing staff on every shift was wonderful, caring and provided great communication to the family.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Birmingham Green shows a concerning pattern with 25 deficiencies across two surveys, including one serious abuse protection violation in 2020. Recurring issues span medication management, care planning, fire safety systems, and resident privacy protections. While all deficiencies show correction dates, the facility had problems in both 2018 and 2020 surveys, suggesting ongoing operational challenges that families should carefully consider.
Jan 31, 2020Routine11
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Mar 6, 2018Routine14
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Ownership & Operations
Who Operates This Facility
Birmingham Green
government
Ownership & Management
Owners
Mason, Perry
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
51 reviews from families & visitors
Official Website
Visit birminghamgreen.org
Medicare data downloads
Original nursing home datasets
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