Public Google reviewers rate this highly and often mention personalized one-on-one care. Schedule a visit to confirm the fit.
based on 14 Google reviews
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Public Google reviewers rate Uptown Assisted Living highly. Reviewers highlight: personalized one-on-one care, warm, family-like atmosphere. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Uptown Assisted Living is highly regarded by families for providing a warm, home-like environment that excels in personalized, one-on-one care. Reviewers frequently praise the staff's ability to handle complex medical needs, such as wound care and dementia, but one reviewer noted significant difficulties with communication and responsiveness to phone calls and emails.
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Key Review Excerpts
“The ladies on the staff took great care of my mother and made us all feel like family. My mother was able to recover with way better results that anyone expected”
“Uptown provided a clean, homey, quiet facility with staff trained specially in memory and end of life care who cossetted her and were great about communicating with our family.”
“Maribel the owner and the nurse Jacinta unselfishly accepted my dad knowing the challenges they had ahead of them. From day one and to date, the attention to my dad's wound is 100%.”
Source: VA State Licensing Agency
Type of inspection: Monitoring Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 12/16/2024 10:00 A.M. ? 4:00 P.M. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 7 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 2 Number of staff records reviewed:2 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 2 Observations by licensing inspector: Building and grounds and dining services. Additional Comments/Discussion: N/A An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jeff Marnien, Licensing Inspector at (540) 571-0189 or by email at Jeffrey.marnien@dss.virginia.gov
Based on observation and staff interview, the facility failed to ensure protective devices on bedroom windows of residents with serious cognitive impairments and on windows in common areas accessible to these residents to prevent the windows from being opened wide enough for a resident to crawl through. Evidence: 1. During a facility tour on 12/16/2024, LI observed that the windows in a resident's room and a common area opened wide enough for a resident to climb through. 2. Staff 1 and Staff 4 confirmed the window?s opened wide enough for a resident to climb through. 3. Photo evidence #1
Based on record review and interview, the facility failed to provide the disclosure statement on the form developed by the department. Evidence: 1. During record review of resident 1 (admit, 12/10/2024) and resident 2 (admit, 2/2/2024) on 12/16/2024, the Licensing Inspector (LI) observed that the disclosure statement used by the facility was not on the department form. 2.Staff 1 confirmed the disclosure form used by the facility was not in compliance.
Based on record review and staff interview, the facility failed to conduct a fall risk assessment after a fall. Evidence: 1. During record review on 12/16/2024, LI observed communication notes that resident 1 had fallen on 11/29/2024. 2. LI requested the fall risk assessment for Resident 1 following their fall. 3. Staff 1 confirmed that the fall risk assessment was not completed following the fall.
Based on record review and staff interview, the facility failed to ensure all employees of assisted living facilities had a criminal history record report obtained from the Department of State Police for 1 out of 2 employee records. Evidence: 1.During staff record review on 12/16/2024, LI observed that staff 3 (hired, 5/30/2024) did not have a criminal history report in their record. 2.LI asked staff 1 if the criminal history report was located in the staff record. Staff 1 confirmed the criminal history report was not completed and documented in the staff record.
Date of Inspection: February 20, 2024 Type of Inspection: Renewal Inspection If you have any questions or email changes, please do not hesitate to contact me at laura.lunceford@dss.virginia.gov. If you need a copy of any of the DSS Model forms or to review any inspection or regulation, you can find the information on the internet: www.dss.virginia.gov. Census 5 Number of records reviewed and interviews conducted- 4 records (staff and residents), 6 interviews. All facility self-reported incidents since the last inspection were reviewed on this date. The Licensing Inspector observed the residents during activities with staff and meals. The Licensing Inspector reviewed the following at the time of inspection: dietician report, menus, activities calendar, healthcare oversight.
Date of Inspection: January 30, 2023 Type of Inspection: Renewal Inspection If you have any questions or email changes, please do not hesitate to contact me at laura.lunceford@dss.virginia.gov. If you need a copy of any of the DSS Model forms or to review any inspection or regulation, you can find the information on the internet: www.dss.virginia.gov. Census 5 Number of records reviewed and interviews conducted- 2 resident records and 2 staff records, 3 interviews. All facility self-reported incidents since the last inspection were reviewed on this date. The Licensing Inspector observed the residents in their rooms. The Licensing Inspector reviewed the following during the inspection: pharmacy review, dietician report, Medication Administration Records and the nursing notes.
Date of Inspection: December 6, 2022 Type of Inspection: Monitoring Inspection If you have any questions or email changes, please do not hesitate to contact me at laura.lunceford@dss.virginia.gov. If you need a copy of any of the DSS Model forms or to review any inspection or regulation, you can find the information on the internet: www.dss.virginia.gov. Census 4 Number of records reviewed and interviews conducted- 2 resident records and 2 staff records, 4 interviews. All facility self-reported incidents since the last inspection were reviewed on this date. The Licensing Inspector observed the residents during breakfast and individual activity time. The Licensing Inspector reviewed the following: Medication Administration Records, nursing notes and pharmacy review.
Licensing Inspector (LI) conducted an announced initial inspection on August 22, 2022. LI walked the physical plant, verified window and room measurements, reviewed policies and procedures and staff records and tested the call bell system. All inspections have been completed. Evacuation Posting will be updated. No violations cited today and exit interview held.
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