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Assisted Living

Willow Creek Alzheimer's & Dementia Care Center

Families consistently rate this highly — reviewers highlight compassionate and patient caregiving. Schedule a visit to confirm the fit.

22424 Charlene Way, Castro Valley, CA 9454649 bedsLicensed & Active
Google rating
4.6/5

based on 9 Google reviews

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Willow Creek Alzheimer's & Dementia Care Center Assisted Living in Castro Valley, CA — Street View
Street View

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What this means for your family

This facility is a strong candidate if you are looking for a compassionate staff capable of managing complex behavioral needs with dignity. Because many recent reviews lack descriptive text, you should personally visit to verify the current state of dining and cleanliness.

Google Reviews

Google Reviews

9 reviews on Google
Families can expect a compassionate environment where staff are praised for their ability to handle difficult residents with dignity and patience. While the facility offers peaceful grounds and friendly employees, there is a lack of detailed information in recent reviews regarding specific amenities or dining.

Quality Themes

Tap a score for details
FoodN/AStaff10.0CleanN/AActivitiesN/AMedsN/AMemory10.0CommsN/AValueN/A

Strengths

  • Compassionate and patient caregiving
  • Peaceful and large outdoor grounds
  • Friendly and helpful employees
  • Ability to maintain resident dignity

Rating Trends

Tap a year to see what changed

2345.02017(1)1.02018(1)5.02021(1)5.02023(3)5.02024(3)

Distribution · 9 analyzed

5
8
4
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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We love seeing how much you prioritize resident dignity in your care; how do your caregivers specifically help residents maintain their independence during daily routines?
  • 2The outdoor grounds look so peaceful and large; are there specific structured activities or sensory programs held outside for the residents?
  • 3Since the staff is known for being so friendly and helpful, how do you ensure that new caregivers are trained to provide that same level of patient, compassionate care?
  • 4With a smaller, intimate community of 49 residents, how do you manage medical emergencies or sudden changes in health during the overnight hours?
  • 5How do you approach personalized care to ensure each resident's unique personality and preferences are honored within the memory care program?
  • 6What is the process for communicating with families regarding any changes in a resident's well-being or any recent updates to facility protocols?

Personalized based on this facility's data


Key Review Excerpts

They took care of my father for several years. He would not have lived as long as he did without the wonderful ladies who took such amazing care of him. I cannot say enough good things about Willow Creek... my father was a little difficult, and they took it in stride, and went above and beyond time and again.

Long-term resident's family · 2023★★★★★

The helpers and residents where at peace with each other. Fantastic!!!

Visitor/Family member · 2023★★★★★

I've only visited here one time and I found the employees very helpful and friendly. It is a large facility with large areas outside for the residents to move around the grounds. It was peaceful there.

Visitor · 2017★★★★★
Source: 9 Google reviews

State Inspection History

State Inspections

Source: CA Community Care Licensing Division

10total
2 Type B— non-compliance
Clean record— no deficiencies found
Aug 27, 2025Inspection
Clean

The facility underwent a 1-Year Annual Required inspection on August 27, 2025. The Licensing Program Analyst observed adequate conditions across various areas, including resident rooms, bathrooms, and common areas. No deficiencies were cited during the visit, and the facility was found to be in compliance.

May 16, 2025Complaint
Clean

This report details a complaint investigation concerning an unexplained injury and alleged failure to seek medical attention for a resident. The investigation concluded that the allegations were unsubstantiated, meaning there was not enough evidence to prove the alleged violations occurred.

Aug 1, 2024Inspection
Clean

The facility underwent a 1-Year Annual Required inspection on August 1, 2024. The Licensing Program Analyst observed adequate lighting, proper temperature control, and appropriate safety measures, including functional detectors and emergency plans. No deficiencies were cited during the visit.

Feb 15, 2024Other
Clean

The facility underwent an unannounced Case Management visit to clarify information regarding a prior incident report. The Licensing Program Analyst reviewed records and spoke with the administrator and facility staff. No deficiencies were issued during this visit.

Sep 29, 2023Inspection
Clean

The facility underwent an unannounced required 1-year inspection. The inspector noted that the hot water temperature in the hallway bathroom was 111.4°F and in resident room #7 was 107.7°F. However, the narrative explicitly states that no deficiencies were cited during the visit.

Nov 9, 2022Inspection
Clean

The facility underwent an unannounced Infection Control Inspection on 11/09/2022. The inspection found that the facility maintained adequate supplies, proper screening procedures, and staff were observed wearing appropriate PPE. No deficiencies were cited during the visit, though several documents were requested for follow-up by 12/01/2022.

Oct 12, 2022Complaint
Clean

This report details a complaint investigation conducted on 10/12/2022 regarding an allegation of improper medication dispensing leading to a questionable death. After reviewing interviews and records, the department found the allegation to be UNSUBSTANTIATED.

Oct 12, 2022Complaint
Clean

This report details a complaint investigation conducted on 10/12/2022 regarding an allegation of improper medication dispensing leading to a questionable death. After reviewing interviews and records, the department found the allegation to be UNSUBSTANTIATED.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Altcare Willow Creek, INC.

Administrator

CARSON, ELIZABETH M

Source: State licensing data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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