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Strong Medicare quality ratings; public reviewers often praise outstanding rehabilitation and physical therapy team. Still worth an in-person visit.
based on 46 Google reviews
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Hayward Gardens Post Acute has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: outstanding rehabilitation and physical therapy team and compassionate and attentive caregivers. Review the component ratings and current source records before deciding.
Hayward Gardens is highly regarded for its exceptional physical therapy and rehabilitation services, with many families noting significant recovery progress. While the nursing and administrative staff are frequently praised for being kind and professional, there are serious concerns regarding wound care consistency and language accessibility for Spanish-speaking families.
Quality Themes
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Concerns
Rating Trends
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Distribution · 102 analyzed
The owner provides highly personalized and empathetic responses to positive reviews, often naming specific staff members mentioned. For negative reviews, they alternate between empathetic attempts to resolve issues and defensive rebuttals that challenge the reviewer's credibility.
Personalized based on this facility's data
Key Review Excerpts
“PT room is full of OUTSTANDING rock stars that WILL GET YOU BACK TO " normal ".”
“They almost killed my mother. She had two open wounds that was not being treated she ended up septic and had to be rushed to the emergency room.”
“The therapy people they are very nice to me they help me get up and help me with exercises. My cna always help me make my bed.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has a concerning pattern of recurring deficiencies, with families filing complaints that triggered inspections about nursing staffing and safety hazards. The most persistent issues involve fire safety systems, nursing care quality, and nutrition services. While the facility reports correcting problems, similar issues keep reappearing across multiple surveys from 2019 to 2024, suggesting ongoing operational challenges that families should carefully evaluate.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Hayward Gardens Post Acute
for profit
Pacs Group
281 facilities nationwide
Chain avg rating: 2.9/5 · Rank 57 of 260
Owners
Providence Group INC
Owner · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Maps
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Google Reviews
46 reviews from families & visitors
Official Website
Visit haywardpa.com
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Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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