Willow Brook Rehabilitation and Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 302 Google reviews
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What this means for your family
This facility excels in aesthetics, front-desk hospitality, and physical therapy, making it a pleasant environment for short-term visitors. However, given the recurring, serious reports of medical negligence and communication breakdowns, I strongly advise families to monitor clinical care daily and ensure a clear plan for medication management and wound care is in place.
Google Reviews
Google Reviews
302 reviews on Google“Willow Brook Rehabilitation and Healthcare Center receives polarized feedback, with many families praising the welcoming front desk staff, clean environment, and effective physical therapy department. However, significant concerns regarding medical negligence, understaffing, and poor communication persist, with multiple reviewers reporting serious health complications like infections and pressure ulcers. Families should weigh the positive, friendly atmosphere against these recurring reports of inconsistent clinical care.”
Quality Themes
Tap a score for detailsStrengths
- Welcoming and friendly front desk staff
- Clean, well-maintained facility
- Effective physical and occupational therapy
- Responsive admissions and social work team
Concerns
- Clinical negligence leading to serious health issues (infections, pressure ulcers, sepsis) (mentioned by 5 reviewers)
- Understaffing and inconsistent care quality (mentioned by 4 reviewers)
- Poor communication with families and medical providers (mentioned by 3 reviewers)
- Poor food quality and lack of diabetic-friendly options (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 227 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2With the CMS staffing rating being lower than your other metrics, what specific steps are you taking to ensure residents receive consistent, hands-on attention throughout the day?
- 3Given that some families have expressed concerns regarding clinical care, what is your protocol for monitoring and preventing skin integrity issues like pressure ulcers?
- 4How does your nursing team coordinate with outside physicians to ensure that medication management is accurate and communicated clearly to families?
- 5We understand that dining is an area you are working to improve; how are you currently accommodating specific dietary needs, such as diabetic-friendly meal planning?
- 6What does the daily activity schedule look like for residents who are not in active therapy, and how do you encourage social engagement among the 140 residents here?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff in Willow Brook has made her feel as comfortable, cared for, and personally valued as we could ask for. They treat her with respect and kindness.”
“The therapy department was outstanding. They got her strong enough so I could take her home for good on Thanksgiving. The nursing staff was so kind as well as the admission department, social worker and the administrator.”
“My grandfather was here for TWO WEEKS and left unresponsive in an ambulance due to the negligence of this place. Understaffed, overbooked. His diagnosis: SEPSIS from the infected catheter.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Willow Brook has recurring fire safety and building maintenance issues, with families filing complaints about sprinkler system problems and fire alarm deficiencies. The facility shows a pattern of deficiencies in fire safety systems, building construction, and some care planning issues, though all violations have been corrected according to state records. Recent surveys continue to find fire safety problems, suggesting ongoing challenges with maintaining safety systems.
Mar 27, 2026Routine4
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 7, 2025Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Mar 15, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Jan 23, 2024Complaint2
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Mar 16, 2023Routine9
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Mar 27, 2026
$12,740
Ownership & Operations
Who Operates This Facility
Willow Brook Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Prestige Healthcare Administrative Services
15 facilities nationwide
Chain avg rating: 3.4/5 · Rank 1 of 15 (Best)
Ownership & Management
Owners
Willow Brook Rehab LLC
Owner · Organization
Clyde II LLC
Owner (parent company) · Organization
Pa Noble Parentco LLC
Owner (parent company) · Organization
Star Pa I Holdings LLC
Owner (parent company) · Organization
Stern, Moshe
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
302 reviews from families & visitors
Official Website
Visit willowbrookrhc.com
Medicare data downloads
Original nursing home datasets
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