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Strong Medicare quality ratings; public reviewers often praise engaging activities and social events. Still worth an in-person visit.
based on 32 Google reviews
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Lutheran Home at Topton, the has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: engaging activities and social events and compassionate memory care staff. Review the component ratings and current source records before deciding.
The Lutheran Home at Topton receives highly polarized feedback, with some families praising the dedicated staff and active memory care environment, while others report severe neglect and poor communication. Recurring complaints highlight significant issues with understaffing, delayed response times to call bells, and inconsistent cleanliness in resident rooms. Families considering this facility should be aware of the stark contrast between positive experiences in personal care and critical failures in rehabilitation and nursing support.
Quality Themes
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Distribution · 37 analyzed
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Key Review Excerpts
“My mother has been at the Topton Lutheran Home in the memory care unit since December 2023. She has received wonderful care and treatment since day one. The staff is amazing and so caring with the residents.”
“A elderly person should not have to wait for 50 minutes to wait for someone to take a bowel movement then get attitude when they need to be cleaned up. Care is horrible. 2 aids to 28 elderly patients.”
“My Mom came here after a fall for therapy. Ring buzzer, 10.min still no one. Put diapers on my Mom who is not incontinent. Supposed to shower her Mon & Fri, never happened.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
The Lutheran Home at Topton shows recurring issues across multiple care areas, with families filing at least 4 complaint reports. The facility has persistent problems with fire safety equipment (sprinkler systems cited three times), providing appropriate treatment and care (cited three times), and safety hazard prevention. Additional concerns include medication management, wound care, and resident rights violations. While all deficiencies show correction dates, the pattern of repeated issues in core care areas warrants careful consideration during any visit.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Lutheran Home at Topton, the
nonprofit
Owners
Diakon
Owner · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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