Lutheran Home at Topton, the
Strong Medicare quality ratings; families often praise engaging activities and social events. Still worth an in-person visit.
based on 32 Google reviews
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What this means for your family
While the facility offers an engaging environment for memory care, families should be extremely cautious regarding rehabilitation and nursing care. We strongly recommend visiting in person to observe staff-to-resident ratios and asking specifically about their protocol for answering call bells, as multiple families have reported significant delays in basic assistance.
Google Reviews
Google Reviews
32 reviews on Google“The Lutheran Home at Topton receives highly polarized feedback, with some families praising the dedicated staff and active memory care environment, while others report severe neglect and poor communication. Recurring complaints highlight significant issues with understaffing, delayed response times to call bells, and inconsistent cleanliness in resident rooms. Families considering this facility should be aware of the stark contrast between positive experiences in personal care and critical failures in rehabilitation and nursing support.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities and social events
- Compassionate memory care staff
- Helpful admissions and transition team
- Well-maintained campus grounds
Concerns
- Slow response times to call bells and requests for assistance (mentioned by 5 reviewers)
- Poor room cleanliness and hygiene standards (mentioned by 4 reviewers)
- Inadequate communication between staff and families (mentioned by 4 reviewers)
- Understaffing leading to neglect of basic needs (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard great things about your social events and campus grounds; could you tell us more about the types of activities residents participate in weekly?
- 2How does the nursing team ensure that call bells and requests for assistance are responded to promptly, especially during busy shifts?
- 3What specific protocols are in place to ensure high standards of room cleanliness and personal hygiene for every resident?
- 4How do you facilitate regular and clear communication between the nursing staff and family members regarding a resident's daily care?
- 5Could you walk us through your process for medication management and how you ensure accuracy and safety?
- 6In the event of a medical emergency after hours, what is the immediate procedure for resident care and family notification?
Personalized based on this facility's data
Key Review Excerpts
“My mother has been at the Topton Lutheran Home in the memory care unit since December 2023. She has received wonderful care and treatment since day one. The staff is amazing and so caring with the residents.”
“My mother was placed there for rehab. Everyone was nice but actions speak louder than words... My mother called me that night in tears because she had to go to the bathroom & waited for 2 hours until she was in pain.”
“A elderly person should not have to wait for 50 minutes to wait for someone to take a bowel movement then get attitude when they need to be cleaned up. Care is horrible. 2 aids to 28 elderly patients.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Lutheran Home at Topton shows recurring issues across multiple care areas, with families filing at least 4 complaint reports. The facility has persistent problems with fire safety equipment (sprinkler systems cited three times), providing appropriate treatment and care (cited three times), and safety hazard prevention. Additional concerns include medication management, wound care, and resident rights violations. While all deficiencies show correction dates, the pattern of repeated issues in core care areas warrants careful consideration during any visit.
Sep 18, 2025Routine2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 27, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 24, 2024Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Nov 15, 2023Routine8
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Aug 21, 2023Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Dec 21, 2022Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Ownership & Operations
Who Operates This Facility
Lutheran Home at Topton, the
nonprofit
Ownership & Management
Owners
Diakon
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit evertrueliving.org
Medicare data downloads
Original nursing home datasets
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