William Penn Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 17 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- High staff turnover (52%)
Below average in PA · Meets national RN staffing standard · Above recommended total nurse staffing · $14,074 in fines
What this means for your family
This facility shows a significant divide in care quality, with some families reporting excellent, attentive service while others describe serious neglect. When touring, we strongly recommend asking for the current staff-to-resident ratio and observing how quickly staff respond to call bells in the hallways.
Google Reviews
Google Reviews
17 reviews on Google“William Penn Care Center receives highly polarized feedback, with some families praising the staff's patience and care, while others report severe neglect and staffing shortages. Critical concerns consistently center on hygiene, slow response times to call bells, and inadequate assistance with feeding and personal care. Families should be aware that experiences appear to vary significantly, with some reporting high satisfaction while others describe distressing conditions.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and patient nursing staff
- Effective pulmonary care unit
- Proactive communication regarding resident status
- Clean and well-maintained physical environment
Concerns
- Neglect and poor hygiene (unattended diapers, lack of bathing) (mentioned by 3 reviewers)
- Slow or non-existent response to call bells (mentioned by 3 reviewers)
- Inadequate assistance with feeding (mentioned by 2 reviewers)
- Staffing shortages leading to poor care quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's focus on pulmonary care, what specific protocols are in place to ensure consistent monitoring and hygiene for residents with complex medical needs?
- 2Could you walk me through the current process for responding to call bells, and how do you ensure that residents receive timely assistance when they need it?
- 3With the current staffing levels, how does the team coordinate to ensure that residents receive the necessary support during meal times and daily grooming routines?
- 4How do you maintain the cleanliness and sanitation of resident rooms and common areas throughout the day to ensure a comfortable living environment?
- 5What steps are taken to ensure that medication management is accurate and that residents are receiving their prescribed treatments on schedule?
- 6What kind of daily activities or social engagement programs are available to keep residents active and connected within the community?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff and aides have been beyond patient with her excess prescriptions and are respectful and patient with the application of her ointment in personal areas. WP has always been quick to notify us of anything happening on their campus”
“My mother was brought from the hospital and stayed in her hospital gown and saturated diaper for 2 days. Was to get a shower and I saw she didn't and the nurse said ' we had a lot of call offs. We are working with 74 patients to 3 aides.'”
“As a side note, bedsores are common on long-term patients confined to bed and/or chairs, but after being there about 3 months, my husband never had even one bedsore. I attribute this to the inflate/deflate mattresses”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
William Penn Care Center has significant ongoing issues, with families filing multiple complaints that triggered inspections. The facility repeatedly struggles with fire safety systems, resident care quality, and abuse prevention protocols, with the same problems appearing across multiple surveys from 2023-2025. While all deficiencies show correction dates, the persistent recurrence of issues in fire safety, quality of care, and protection from abuse suggests systemic challenges that families should carefully consider before choosing this facility.
May 8, 2026Routine13
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Mar 20, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 6, 2025Routine9
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Jun 6, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 26, 2025Complaint2
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Jan 15, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Jul 19, 2024
$14,074
Ownership & Operations
Who Operates This Facility
William Penn Care Center
for profit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit williampenncc.com
Medicare data downloads
Original nursing home datasets
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