Wholehearted Senior Living at Castle Hills
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 43 Google reviews
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What this means for your family
This facility offers exceptionally warm and attentive care from staff members who many families describe as 'like family.' However, you must prioritize a thorough investigation into their security protocols and oversight, as multiple families have reported the theft of jewelry and money, as well as delayed responses to resident falls.
Google Reviews
Google Reviews
43 reviews on Google“Families often praise the compassionate, family-like care provided by the nursing and administrative staff, particularly in the memory care unit. However, there are serious, recurring allegations regarding the theft of residents' personal belongings and instances of inadequate response to falls. While many reviewers highlight a clean and vibrant environment, others have reported significant maintenance issues and lack of oversight during night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Engaging memory care activities
- Clean and well-maintained common areas
- Professional and communicative management
Concerns
- Theft of residents' personal belongings and jewelry (mentioned by 3 reviewers)
- Inadequate response to resident falls (mentioned by 2 reviewers)
- Maintenance and facility infrastructure issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 71 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about how attentive the nursing staff is here; how do you ensure that level of personalized care remains consistent during shift changes?
- 2What are some of the favorite daily activities or social events that the residents currently enjoy in the common areas?
- 3Could you walk us through your specific protocols and staff training regarding resident safety and immediate response if a fall occurs?
- 4What measures are in place to ensure the security of residents' personal belongings and jewelry within their apartments and common spaces?
- 5How does the management team approach communication with families, and how often can we expect updates on our loved one's well-being?
- 6Are there any upcoming plans or current projects focused on the ongoing maintenance and upkeep of the facility's infrastructure?
Personalized based on this facility's data
Key Review Excerpts
“When mom stumbled and fell a few months back, one of the staff refused to leave her side, speaking in low calming tones to her, until the ambulance came to take her to the ER.”
“My best friend moved in last summer - and he feels like he is living in a Resort. He loves the 3 square meals a day and the individual attention.”
“The staff stole items from his room. Offensive care facility”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection for Wholehearted Senior Living at Castle Hills was conducted on July 02, 2024. No violations of state standards were found, and there are currently no enforcement actions on record for this facility.
Jul 2, 2024RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Peridot Health LLC
for profit
MG OPERATIONS LLC
NORMA EAGAN
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit wholeheartedseniorliving.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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