Assisted LivingMemory Care

Wholehearted Care Senior Living at Castle Hills

Name: Public quality & inspection record for Wholehearted Care Senior Living at Castle Hills
Creator: EveryPlace
License: https://everyplace.care/research-policy

Public Google reviewers rate this highly and often mention compassionate and attentive nursing staff. Schedule a visit to confirm the fit.

1207 Jackson Keller Rd, Castle Hills, TX 78213|Reported capacity: 31|Licensed & active

Source: TX HHSC — view official record

Google rating

4.1/5

based on 43 Google reviews

(210) 375-8132 Directions Website

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What this means for your family

Public Google reviewers rate Wholehearted Care Senior Living at Castle Hills highly. Reviewers highlight: compassionate and attentive nursing staff, engaging memory care activities. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.

Google Reviews

74 public Google reviews available

Families often praise the facility for its compassionate, family-like nursing staff and the high quality of engagement in the memory care unit. However, there are serious, recurring allegations regarding the theft of residents' personal belongings and significant maintenance or safety failures, including plumbing issues and inadequate response to falls.

Quality Themes

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Strengths

Compassionate and attentive nursing staff
Engaging memory care activities
Clean and welcoming environment
Professional management and communication

Concerns

Theft of residents' personal belongings and jewelry (mentioned by 3 reviewers)
Safety issues regarding unmonitored falls and lack of nightly checks (mentioned by 2 reviewers)
Facility maintenance issues (water leaks, elevator, power)

Rating Trends

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Distribution · 74 analyzed

How They Respond to Reviews

3%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1We've heard wonderful things about how compassionate and attentive the nursing staff is here; how do you ensure that level of personalized care is maintained with such a close-knit community?
2What kind of specific daily activities or engagement programs do you have in place to keep the memory care residents active and stimulated?
3Could you walk us through your protocols for monitoring residents during the night to ensure everyone is safe and that any falls or movements are addressed immediately?
4What steps does the management team take to ensure that all residents' personal belongings and valuables are kept secure and accounted for within the facility?
5How does the facility handle any necessary maintenance or repairs to ensure the environment remains as clean and comfortable as possible for the residents?
6In the event of a medical emergency after hours, what is the specific process for communicating with the family and coordinating care?

Personalized based on this facility's data

Key Review Excerpts

“When mom stumbled and fell a few months back, one of the staff refused to leave her side, speaking in low calming tones to her, until the ambulance came to take her to the ER.”

Long-term resident's family · 2026★★★★★

“My best friend moved in last summer - and he feels like he is living in a Resort. He loves the 3 square meals a day and the individual attention.”

Friend of resident · 2026★★★★★

“The facility has recently added an Activity Coordinator for the Memory Care group and I immediately saw vast improvement.”

Family member · 2021★★★★★

Source: 74 Google reviews in the current analysis set

State Inspection History

State Inspections

Source: Texas Health & Human Services Commission

1total

1deficiency

Key Findings

The most recent inspection on March 1, 2023, identified one violation regarding the failure to conduct and document required fire drills. There are currently no active enforcement actions listed for this facility.

Mar 1, 2023Routine1 deficiency reported

View official report

Health Code (1 violations)

Health CodeCorrected Mar 24, 2023

The facility failed to conduct required fire drills and document fire drills on the required form.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Wholehearted Care Senior Living at Oakwell

Organization Type

for profit

Management Company

MG OPERATIONS LLC

Administrator

NORMA EAGAN

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(210) 375-8132

wholeheartedseniorliving.com

1207 Jackson Keller Rd

Castle Hills, TX 78213

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

43 reviews from families & visitors

Official Website

Visit wholeheartedseniorliving.com

TX HHSC — View Official Record

Public-record source of inspection history and licensure data shown on this page

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