Whitestone Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 132 Google reviews
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What this means for your family
Whitestone Care Center is frequently praised for its clean environment and effective rehabilitation programs, making it a strong contender for short-term recovery. However, families must be vigilant; multiple reviewers have reported serious issues with understaffing, medication errors, and slow response times. We strongly recommend visiting during off-hours or weekends to observe staffing levels firsthand before making a decision.
Google Reviews
Google Reviews
132 reviews on Google“Whitestone Care Center receives a high volume of positive reviews praising its cleanliness, friendly staff, and effective rehabilitation services. However, a recurring pattern of negative feedback highlights serious concerns regarding understaffing, slow response times, and inconsistent quality of care, particularly during nights and weekends. Families should carefully weigh the strong rehab outcomes against these reports of neglect and communication failures.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective physical and occupational therapy
- Friendly and welcoming front-line staff
- Responsive social services department
Concerns
- Understaffing leading to slow response times and neglect (mentioned by 8 reviewers)
- Poor medication management and administration errors (mentioned by 3 reviewers)
- Inadequate communication with family members (mentioned by 3 reviewers)
- Poor food quality and lack of diabetic-appropriate options (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 134 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to online feedback; how do you incorporate that family input into your daily operations and care planning?
- 2Given the current staffing levels, what specific protocols do you have in place to ensure call lights are answered promptly and residents aren't waiting too long for assistance?
- 3Could you walk me through your medication administration process and the safety checks you use to prevent errors?
- 4What steps are you taking to improve the dining experience, and how do you ensure that residents with specific dietary needs, such as diabetic restrictions, receive appropriate and appealing meals?
- 5With the recent focus on improving communication, what is the best way for our family to stay updated on our loved one's health status and daily progress?
- 6I see the facility is well-maintained; how do you balance the physical upkeep of the building with the hands-on care needs of the 90 residents?
Personalized based on this facility's data
Key Review Excerpts
“The facility is clean, has activities to offer, and many of the health care workers do the best they can to keep up with the patients’ needs. In my opinion, the first floor seems to be understaffed.”
“My mother was rehabbing here and did not have a good experience. She told me her meds given to her were off… shorted, not correct. Thankfully my mom wasn’t there with any memory or cognitive issues.”
“The facility is immaculate and clean. It feels like a hotel. I live over 2 hours away, and can’t get to see him as often as I would like. Whenever I call the nurses station, they are extremely friendly and told me to call them whenever I like and to not feel like I’m a bother.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
7
measures
5
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of repeated deficiencies, with families filing multiple complaints about abuse protection, wound care, and daily living assistance. Recurring issues span resident safety and protection, medication management, care planning assessments, fire safety systems, and food services. While most deficiencies show correction dates, problems persist across surveys, including recent complaints about emergency response failures and ongoing concerns about resident abuse prevention that have triggered family reports over multiple years.
Dec 5, 2025Routine11
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Apr 29, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 3, 2025Routine7
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Dec 18, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nov 18, 2024Complaint2
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Jun 4, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Nov 18, 2024
$15,239
Fine
Jun 4, 2024
$8,018
Ownership & Operations
Who Operates This Facility
Whitestone Care Center
for profit
Chain Affiliation
Saber Healthcare Group
127 facilities nationwide
Chain avg rating: 3.0/5 · Rank 85 of 125
Ownership & Management
Owners
Weisberg, William
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
132 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
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