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Nursing HomeMedicaid Investigative

Sapphire Care and Rehab Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

221 East Brown Street, East Stroudsburg, PA 18301127 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 43 Google reviews

5
4
3
2
1
Sapphire Care and Rehab Center Nursing Home in East Stroudsburg, PA — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (12 vs median 8.0)
  • High staff turnover (54%)
  • High RN turnover (62%)

Bottom 25% in PA · Critically understaffed (RN) · No penalties on record

Source: Medicare data

What this means for your family

This facility offers a modern environment and a highly regarded rehabilitation program that has helped many patients regain mobility. However, given the serious reports of neglect and communication lapses, we strongly advise families to conduct unannounced visits and maintain frequent, direct contact with nursing supervisors to ensure your loved one's care needs are being met.

Google Reviews

Google Reviews

43 reviews on Google
Sapphire Care and Rehab Center receives a high volume of positive feedback praising its recent renovations, attentive therapy team, and friendly staff. However, families should be aware of serious, critical allegations regarding patient neglect, including reports of unaddressed medical needs and poor communication during end-of-life care. Prospective families should weigh the facility's modern environment and strong rehabilitation services against these significant concerns regarding clinical oversight.

Quality Themes

Tap a score for details
Food9.0Staff7.0Clean9.0Activities8.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Modern, renovated facility
  • Effective physical therapy team
  • Warm and friendly nursing staff
  • Clean and well-maintained environment

Concerns

  • Serious allegations of patient neglect and poor clinical oversight (mentioned by 3 reviewers)
  • Communication failures with family members regarding patient status (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.62025(33)4.22026(13)

Distribution · 46 analyzed

5
38
4
2
3
0
2
2
1
4

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
  • 2Given the recent focus on clinical oversight, what specific protocols do you have in place to ensure families receive proactive and timely updates regarding their loved one's health status?
  • 3With the facility being recently renovated, how do you ensure that the high standard of physical maintenance carries over into consistent, high-quality medication management and nursing care?
  • 4Could you walk me through how your physical therapy team coordinates with the nursing staff to ensure a seamless transition for residents during their rehabilitation journey?
  • 5How does your team handle complex medical situations or emergencies, and what is your process for keeping family members informed during those critical moments?
  • 6Beyond the physical environment, what daily social or recreational activities are available to help residents feel connected and engaged with the community here?

Personalized based on this facility's data


Key Review Excerpts

When I first entered this place for my Father the energy was bad staff were on their phones in the hallway and nurses station when I came back the next day it seems my dad was sitting in the same spot since the day before his wound dressing was soaking wet for two days

Long-term resident's family · 2025☆☆☆☆

I came here for rehab. When I came I wasn't able to walk and now I'm walking good. I am getting my strength back. I have feelings in my legs now.

Rehab patient · 2025★★★★★

As a retired nurse I have a definite advantage to see a nursing facility with a experienced eye..would recommend this facility!

Rehab patient · 2025★★★★★
Source: 43 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.34hrs
45%
Registered nurses for medical care
Total Nursing
3.45hrs
84%
All nurses + aides combined
Staff Turnover
57%
Lower is better (< 30% = good)
RN Turnover
71%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility41.0%
Worse than Avg
Here
41.0%
US
12.1%
PA
8.3%
Monroe
9.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.0%
Better than Avg
Here
7.0%
US
15.3%
PA
18.4%
Monroe
16.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility82.1%
Worse than Avg
Here
82.1%
US
93.4%
PA
87.1%
Monroe
86.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility11.4%
Better than Avg
Here
11.4%
US
14.4%
PA
17.5%
Monroe
16.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.1%
Better than Avg
Here
14.1%
US
19.5%
PA
19.9%
Monroe
15.1%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
4.9%
PA
5.1%
Monroe
6.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility44.7%
Worse than Avg
Here
44.7%
US
81.8%
PA
69.2%
Monroe
73.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility47.5%
Worse than Avg
Here
47.5%
US
79.8%
PA
68.7%
Monroe
73.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.4%
Worse than Avg
Here
2.4%
US
1.6%
PA
1.4%
Monroe
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
Above state avg (10.1)
11 complaint-triggered

Sapphire Care and Rehab Center has significant ongoing deficiencies across multiple care areas, with families filing 10 complaints that triggered federal investigations. The facility repeatedly struggles with medication management, infection control, and accident prevention, with the same issues recurring across surveys from 2023 to 2025. While all deficiencies show correction dates, the persistent pattern of repeated violations in critical safety areas suggests systemic care quality concerns that families should carefully evaluate.

Apr 15, 2026Complaint
1
0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

Dec 29, 2025Complaint
1
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Aug 15, 2025Routine
10
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0909Potential for harm · PatternCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Aug 15, 2025Complaint
1
0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

Feb 25, 2025Complaint
1
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Oct 25, 2024Routine
20
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0791Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Sapphire Care and Rehab Center

Organization Type

for profit

Ownership & Management

Owners

Frankel, Yosef

Owner

50%

Key personnel

Eichenblatt, YisroelManagerFrankel, YosefManagerKurland, BenjaminManagerOdeyemi, OlutundeManagerGph East Stroudsburg LpAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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