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Assisted Living Investigative

Whitehouse INC

Reviewer concerns include inadequate resident care and nutrition (mentioned by 2 reviewers) — investigate before committing.

1534 N Cedar St, West Central · Spokane, WA 9920133 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
2.3/5

based on 6 Google reviews

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Whitehouse INC Assisted Living in Spokane, WA — Street View
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What this means for your family

Given the serious allegations regarding resident care and nutrition, we strongly advise families to conduct an in-person, unannounced visit to observe daily operations. Please prioritize facilities that can provide transparent documentation regarding their care standards and staff-to-resident ratios.

Google Reviews

Google Reviews

6 reviews on Google
Whitehouse Inc receives consistently poor feedback from reviewers, with significant concerns regarding the quality of resident care and nutrition. Multiple visitors have expressed deep dissatisfaction, with some calling for formal investigations into the treatment of residents.

Quality Themes

Tap a score for details
Food1.0Staff1.0CleanN/AActivitiesN/AMedsN/AMemoryN/ACommsN/AValueN/A

Concerns

  • Inadequate resident care and nutrition (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.02016(1)3.02019(4)1.02023(1)

Distribution · 6 analyzed

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0
1
4

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Could you walk us through the process for how staff monitor and assist residents with their daily nutritional needs and hydration?
  • 2What steps are being taken to enhance the variety and quality of the dining experience for residents?
  • 3How do you approach ongoing training and professional development to ensure the care team is providing the highest level of support?
  • 4Can you describe the daily activity schedule and how you tailor these programs to keep residents engaged and social?
  • 5What is your protocol for handling medical emergencies, and how do you ensure clear communication with families during these times?
  • 6With a smaller community of 33 residents, how do you foster a personalized care environment for each individual?

Personalized based on this facility's data


Key Review Excerpts

I think that this place needs to be checked out as far as how the residents are being treated and takin care of .. I don't see that they are being taking care of as well as they are suppose to .. I don't see that they are being fed like they should .. I don't feel as if they are being treated like they should .. I feel a report and an investigation should be in place

Concerned acquaintance of a resident · 2019☆☆☆☆
Source: 6 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

5total
24deficiencies
Jan 16, 2026Fire

Facility status changed from Disapproved (12/04/2025) to Approved (01/16/2026) following corrections.

Door OperationIFC 705.2.4 2021

Fire door located in the downstairs hallway did not close and latch when tested.

Fire Door Inspection and TestingNFPA 80

Facility unable to provide documentation that the annual fire door inspection has been completed (last report Oct 2023).

Owner's Responsibility (Fire-resistance-rated construction)IFC 701.6 2021

Facility unable to provide documentation that the annual fire wall inspection has been completed (last report Oct 2023).

Emergency Lighting Activation TestIFC 1032.10.1 2021

Missing documentation for March and September 2025 monthly tests.

Sprinkler SystemsIFC 903.5 2021

Facility unable to provide documentation for quarterly sprinkler inspections (1st and 2nd quarter 2025 missing).

Fire DrillsFire Drills

Missing documentation for required fire drills; specifically Swing Shift for 2nd quarter 2025.

Fire Alarm Testing and MaintenanceIFC 907.8 2021

Smoke detector removed in room 10; missing documentation for alarm testing for March, July, Aug, Sept, and Nov 2025.

Dec 10, 2025Inspection

A follow-up inspection on 2026-02-06 verified these deficiencies as corrected.; The facility manager stated they were unaware that providing wireless internet was a requirement. Some residents reported being denied locks because the facility claimed it was a fire hazard.

Resident rightsWAC 388-78A-2660Corrected Feb 2, 2026

Facility failed to ensure residents were treated with dignity and respect, resulting in an uncomfortable living space (lack of couches) and inability to make choices (restricted access to hot water/microwave).

Resident unitsWAC 388-78A-3010Corrected Feb 2, 2026

Facility failed to provide lockable room entry doors for residents, risking theft and privacy violations.

ActivitiesWAC 388-78A-2180Corrected Feb 2, 2026

Facility failed to provide independent or group activities appropriate to resident interests; lacked supplies and staff support for activities.

Ongoing assessmentsWAC 388-78A-2100

Facility failed to complete annual smoking assessments for two residents.

Maintenance and housekeepingWAC 388-78A-3090Corrected Feb 2, 2026

Facility failed to ensure hazardous medication waste was disposed of in a secure location; dumpster gate was unlocked.

Resident unitsWAC 388-78A-3010Corrected Feb 2, 2026

Facility failed to provide lockable room entry doors for 3 sampled residents, placing them at risk for theft and privacy violations.

Water supplyWAC 388-78A-2950Corrected Feb 2, 2026

Water temperatures in 3 of 4 common restrooms were below the required 105-120 F range; water pressure was inadequate.

Communication systemWAC 388-78A-2930Corrected Feb 2, 2026

Facility failed to provide wireless internet access for 3 sampled residents, limiting engagement opportunities.

Jun 28, 2024Inspection

Follow-up inspection on 08/15/2024 verified that all deficiencies were corrected.

Tuberculosis Two step skin testingWAC 388-78A-2484Corrected Aug 10, 2024

Facility failed to ensure staff received the required two-step TB testing within the mandated timeframe for 1 of 5 sampled staff. Recurring deficiency.

Licensee's responsibilitiesWAC 388-78A-2730Corrected Aug 10, 2024

Facility failed to ensure 5 of 5 sampled staff had required medical clearance and respiratory fit testing.

May 15, 2023Enforcement
$300.00Report

This is an uncorrected deficiency previously cited on March 29, 2023. A civil fine of $300.00 was imposed.

Tuberculosis Two step skin testingWAC 388-78A-2484

The licensee failed to ensure two staff members were screened for Tuberculosis within three days of hire and received a second test one to three weeks after the first test.

Mar 29, 2023Inspection

There are multiple documents provided. The primary statement of deficiencies (Compliance 21493) is dated 03/29/2023. Subsequent documents show a follow-up (Compliance 23775) on 05/15/2023 regarding ongoing TB testing issues, and a final clearance letter dated 06/20/2023.

Tuberculosis Two step skin testingWAC 388-78A-2484Corrected Apr 30, 2023

Facility failed to complete TB screening within three days of employment for 3 of 6 staff, and failed to ensure second step TB skin tests were completed for 2 of 6 staff.

Signing negotiated service agreementWAC 388-78A-2150Corrected Apr 30, 2023

Facility failed to ensure NSAs were signed by the residents or their representatives for 2 of 8 residents.

Food sanitationWAC 388-78A-2305Corrected Apr 30, 2023

Facility failed to maintain a current food handler permit for 1 of 6 staff who was preparing food.

Background checksWAC 388-78A-2466Corrected Apr 30, 2023

Facility failed to ensure a Washington state name and date of birth background check was submitted every two years for 1 of 6 staff.

Implementation of negotiated service agreementWAC 388-78A-2160Corrected Apr 30, 2023

Facility failed to ensure residents received care and services outlined in their Negotiated Service Agreements (NSA) regarding dietary restrictions for 2 of 8 residents.

Maintenance and housekeepingWAC 388-78A-3090Corrected Apr 30, 2023

Facility failed to maintain a sanitary environment; found cracked caulking, dirty plungers, and a sagging/uneven wooden entry ramp.

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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