Whitehouse INC
Reviewer concerns include inadequate resident care and nutrition (mentioned by 2 reviewers) — investigate before committing.
based on 6 Google reviews

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What this means for your family
Given the serious allegations regarding resident care and nutrition, we strongly advise families to conduct an in-person, unannounced visit to observe daily operations. Please prioritize facilities that can provide transparent documentation regarding their care standards and staff-to-resident ratios.
Google Reviews
Google Reviews
6 reviews on Google“Whitehouse Inc receives consistently poor feedback from reviewers, with significant concerns regarding the quality of resident care and nutrition. Multiple visitors have expressed deep dissatisfaction, with some calling for formal investigations into the treatment of residents.”
Quality Themes
Tap a score for detailsConcerns
- Inadequate resident care and nutrition (mentioned by 2 reviewers)
Rating Trends
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Distribution · 6 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Could you walk us through the process for how staff monitor and assist residents with their daily nutritional needs and hydration?
- 2What steps are being taken to enhance the variety and quality of the dining experience for residents?
- 3How do you approach ongoing training and professional development to ensure the care team is providing the highest level of support?
- 4Can you describe the daily activity schedule and how you tailor these programs to keep residents engaged and social?
- 5What is your protocol for handling medical emergencies, and how do you ensure clear communication with families during these times?
- 6With a smaller community of 33 residents, how do you foster a personalized care environment for each individual?
Personalized based on this facility's data
Key Review Excerpts
“I think that this place needs to be checked out as far as how the residents are being treated and takin care of .. I don't see that they are being taking care of as well as they are suppose to .. I don't see that they are being fed like they should .. I don't feel as if they are being treated like they should .. I feel a report and an investigation should be in place”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Jan 16, 2026Fire
Facility status changed from Disapproved (12/04/2025) to Approved (01/16/2026) following corrections.
Fire door located in the downstairs hallway did not close and latch when tested.
Facility unable to provide documentation that the annual fire door inspection has been completed (last report Oct 2023).
Facility unable to provide documentation that the annual fire wall inspection has been completed (last report Oct 2023).
Missing documentation for March and September 2025 monthly tests.
Facility unable to provide documentation for quarterly sprinkler inspections (1st and 2nd quarter 2025 missing).
Missing documentation for required fire drills; specifically Swing Shift for 2nd quarter 2025.
Smoke detector removed in room 10; missing documentation for alarm testing for March, July, Aug, Sept, and Nov 2025.
Dec 10, 2025Inspection
A follow-up inspection on 2026-02-06 verified these deficiencies as corrected.; The facility manager stated they were unaware that providing wireless internet was a requirement. Some residents reported being denied locks because the facility claimed it was a fire hazard.
Facility failed to ensure residents were treated with dignity and respect, resulting in an uncomfortable living space (lack of couches) and inability to make choices (restricted access to hot water/microwave).
Facility failed to provide lockable room entry doors for residents, risking theft and privacy violations.
Facility failed to provide independent or group activities appropriate to resident interests; lacked supplies and staff support for activities.
Facility failed to complete annual smoking assessments for two residents.
Facility failed to ensure hazardous medication waste was disposed of in a secure location; dumpster gate was unlocked.
Facility failed to provide lockable room entry doors for 3 sampled residents, placing them at risk for theft and privacy violations.
Water temperatures in 3 of 4 common restrooms were below the required 105-120 F range; water pressure was inadequate.
Facility failed to provide wireless internet access for 3 sampled residents, limiting engagement opportunities.
Jun 28, 2024Inspection
Follow-up inspection on 08/15/2024 verified that all deficiencies were corrected.
Facility failed to ensure staff received the required two-step TB testing within the mandated timeframe for 1 of 5 sampled staff. Recurring deficiency.
Facility failed to ensure 5 of 5 sampled staff had required medical clearance and respiratory fit testing.
May 15, 2023Enforcement$300.00Report
This is an uncorrected deficiency previously cited on March 29, 2023. A civil fine of $300.00 was imposed.
The licensee failed to ensure two staff members were screened for Tuberculosis within three days of hire and received a second test one to three weeks after the first test.
Mar 29, 2023Inspection
There are multiple documents provided. The primary statement of deficiencies (Compliance 21493) is dated 03/29/2023. Subsequent documents show a follow-up (Compliance 23775) on 05/15/2023 regarding ongoing TB testing issues, and a final clearance letter dated 06/20/2023.
Facility failed to complete TB screening within three days of employment for 3 of 6 staff, and failed to ensure second step TB skin tests were completed for 2 of 6 staff.
Facility failed to ensure NSAs were signed by the residents or their representatives for 2 of 8 residents.
Facility failed to maintain a current food handler permit for 1 of 6 staff who was preparing food.
Facility failed to ensure a Washington state name and date of birth background check was submitted every two years for 1 of 6 staff.
Facility failed to ensure residents received care and services outlined in their Negotiated Service Agreements (NSA) regarding dietary restrictions for 2 of 8 residents.
Facility failed to maintain a sanitary environment; found cracked caulking, dirty plungers, and a sagging/uneven wooden entry ramp.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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