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Assisted Living

Mallon Place INC

Limited public data on Mallon Place INC. Call, tour, and ask to meet current residents' families — your own impression matters most.

1724 W Mallon Ave, West Central · Spokane, WA 9920171 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
3.1/5

based on 17 Google reviews

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Mallon Place INC Assisted Living in Spokane, WA — Street View
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What this means for your family

While some residents appreciate the structured daily routine, the recurring reports of lost personal property and untrained staff are significant red flags. We strongly recommend visiting in person to observe staff-resident interactions and asking for a clear explanation of how the facility protects resident belongings and manages personal finances.

Google Reviews

Google Reviews

17 reviews on Google
Mallon Place Inc. receives highly polarized feedback, with some residents appreciating the structured routine and social atmosphere, while others report significant concerns regarding theft, safety, and unprofessional management. Families should be aware of recurring complaints about the loss of personal property and a perceived lack of experienced, well-trained staff to handle complex needs.

Quality Themes

Tap a score for details
Food6.0Staff3.0CleanN/AActivities7.0Meds1.0MemoryN/AComms2.0Value2.0

Strengths

  • Structured daily routine
  • Consistent meal schedule
  • Social environment for residents

Concerns

  • Loss or theft of personal belongings and clothing (mentioned by 2 reviewers)
  • Staff lack professional training or experience (mentioned by 3 reviewers)
  • Financial policies regarding SSI/income retention (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'12(1)'14(1)'18(1)'21(4)'25(6)'26(1)

Distribution · 19 analyzed

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9

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Could you walk me through the specific protocols in place to track and secure residents' personal belongings and clothing?
  • 2What is your current process for onboarding and providing ongoing professional development for your care staff?
  • 3Could you explain the financial policies regarding SSI and income management so we can fully understand the billing structure?
  • 4Given the importance of consistent medication management, what steps do you take to ensure accuracy and safety for residents?
  • 5How do you keep families informed and involved in their loved one's care to ensure transparent communication?
  • 6Since you have a structured daily routine, could you share a sample activity calendar and explain how you encourage residents to participate?

Personalized based on this facility's data


Key Review Excerpts

The staff is very nice but has little or no experience. There has been several $100s of dollars of clothes purchased for our family member and he has none.

Family member of resident · 2014☆☆☆☆

3 Meals and 1 snack time and 3 activities a day and 6 smoke breaks in the Smoke Shed. And 5 activities a week

Resident · 2022★★★★★

Not a healthy good experience there. Especially Becky and her dad. Very toxic and emotionally brutal there.

Resident · 2025☆☆☆☆
Source: 17 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

4total
12deficiencies
Apr 1, 2026Investigation

A follow-up inspection on 05/26/2026 confirmed this deficiency was corrected and no new deficiencies were found.

Nonavailability of medicationsWAC 388-78A-2240Corrected May 16, 2026

Facility failed to obtain prescribed hydrocodone for a resident in a timely manner after intake. Medication from a previous facility was lost in an office cupboard, and new orders were delayed, leaving the resident in unmanaged pain rated at '10' for a period of time.

Sep 19, 2025Inspection

A separate follow-up document dated 11/07/2025 indicates that the deficiencies listed in this report (65867) and 68479 were verified as corrected.

Resident rightsWAC 388-78A-2660Corrected Sep 19, 2025

Facility failed to provide care promoting dignity and respect for a resident requiring toileting assistance; call light was inaccessible to the resident.

Intermittent nursing services systemsWAC 388-78A-2320Corrected Oct 11, 2025

Facility failed to ensure staff were nurse delegated before administering delegated injections (Dexcom sensors) for 2 of 6 staff members.

Nonavailability of medicationsWAC 388-78A-2240Corrected Oct 11, 2025

Facility failed to ensure medications were available to be administered as ordered for 1 resident; resident did not receive risperidone for seven days.

Jun 26, 2025Fire

The inspection report dated 06/26/2025 indicates that previous violations were corrected and provides an 'Approved' status.

Owner's Responsibility (Fire-resistance-rated construction)IFC 701.6 2021Corrected May 22, 2025

Resident room 4 has penetrations.

Opening protectives in fire-resistance-rated assembliesIFC 705.2 2021

Fire door across from dining and before room 11 does not close and latch.

Portable fire extinguishers mounting heightIFC 906.9.1 2021

In the kitchen, the kitchen extinguisher is installed higher than 60 inches.

Escutcheons and Cover PlatesNFPA 13 6.2.7

In the med room/dirty room there is an escutcheon missing.

Mar 28, 2024Inspection

Includes follow-up inspection letter indicating deficiencies WAC 388-78A-2305-1, WAC 246-215-02310-8, WAC 246-215-02310-9, and WAC 388-78A-2730-1-b were corrected as of 05/15/2024.; Observation of lunch service on 03/26/2024 and records review on 03/28/2024. Administrator acknowledged only 3 out of 37 staff had current fit testing.

Food sanitationWAC 388-78A-2305

Facility failed to ensure staff maintained on-site food service in compliance with hand hygiene and cross-contamination regulations.

Infection Control / Food Handling

Staff failed to practice proper hygiene, including touching food/utensils with gloved hands that touched other surfaces, not washing hands between glove changes, and using stained potholders.

Licensee's responsibilitiesWAC 388-78A-2730

Facility failed to ensure 4 of 5 sampled staff had completed required annual N95 respirator fit testing.

Hands and arms -- When to washWAC 246-215-02310

Staff failed to wash hands between glove changes and engaged in cross-contamination of ready-to-eat foods, utensils, and equipment.

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References & Resources

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