Whitehall Borough Post Acute
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 128 Google reviews
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What this means for your family
While the therapy department is consistently praised for helping patients recover, the facility has a recurring pattern of severe neglect, including long response times for call lights and medication errors. If you choose this facility, we strongly recommend frequent, unannounced visits and active involvement in your loved one's daily care to ensure their needs are being met.
Google Reviews
Google Reviews
128 reviews on Google“Whitehall Borough Post Acute receives highly polarized feedback, with many families praising the physical and occupational therapy teams for their effectiveness and compassion. However, a significant number of reviewers report severe concerns regarding neglect, including long response times for call lights, poor communication, and issues with hygiene and medication management. While some families report a smooth experience, others describe the facility as understaffed and disorganized, particularly during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Professional and supportive therapy staff
- Clean, well-maintained facility environment
- Helpful admissions process
Concerns
- Excessive response times to call lights (mentioned by 14 reviewers)
- Understaffing and reliance on agency workers (mentioned by 6 reviewers)
- Poor communication with family members (mentioned by 7 reviewers)
- Medication management errors or delays (mentioned by 6 reviewers)
- Inadequate hygiene and facility cleanliness (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 130 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the management team is very active in responding to feedback online; how does the facility currently use resident and family input to improve daily services?
- 2We've heard great things about the physical and occupational therapy teams here; how often do therapists work with residents to help them regain their independence?
- 3What is the protocol for ensuring medication is administered accurately and on time, especially during shift changes?
- 4How do the caregivers manage call lights during busy periods to ensure that residents aren't waiting too long for assistance?
- 5Can you tell us a bit about the dining experience, specifically how much variety there is in the daily menus and how much input residents have?
- 6How does the nursing staff communicate important medical updates or changes in condition to family members to ensure we are always in the loop?
Personalized based on this facility's data
Key Review Excerpts
“The Occupational and Physical Therapists are 5 star. They are experienced, friendly, and communicative, and they helped him in so many ways.”
“My grandmother said the food was better than the hospital. They have two choices/day and if the patient doesn't like those options they can choose from a list.”
“It took them 30 minutes to answer a patient’s call button on more than one occasion. While waiting this 30 minutes for assistance to use the restroom, my parent fell, of course there is no record of it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents who lost too much weight
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing 19 complaints triggering federal inspections across recent surveys. Recurring issues include medication management problems (drug labeling violations appearing five times), resident rights violations, and care planning deficiencies. While all deficiencies show correction dates, the persistent medication safety issues and high complaint volume suggest ongoing quality concerns families should investigate thoroughly before placement.
Sep 5, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 16, 2025Routine6
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 20, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 12, 2024Complaint3
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Sep 9, 2024Complaint2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Jun 13, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Ownership & Operations
Who Operates This Facility
Whitehall Borough Post Acute
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 126 of 260
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
128 reviews from families & visitors
Official Website
Visit whitehallboroughpa.com
Medicare data downloads
Original nursing home datasets
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