White Oaks Rehabilitation and Nursing Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 203 Google reviews
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What this means for your family
White Oaks offers a highly effective rehabilitation program and a clean, welcoming environment that many families appreciate. However, due to consistent reports of slow response times and communication gaps, we strongly advise families to visit frequently and maintain active involvement in their loved one's daily care to ensure needs are met.
Google Reviews
Google Reviews
203 reviews on Google“White Oaks Rehabilitation and Nursing Center receives highly polarized feedback, with many families praising the facility for its cleanliness, friendly staff, and effective rehabilitation programs. However, a significant number of reviewers report serious concerns regarding neglect, slow response times to call bells, and poor communication during medical emergencies. Prospective families should be aware that while many have had positive experiences, there is a recurring pattern of complaints regarding staffing levels and the quality of care provided during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Warm and welcoming concierge/front desk staff
- Compassionate nursing and aide staff (cited by many)
Concerns
- Slow response to call bells and requests for assistance (mentioned by 9 reviewers)
- Neglect or lack of basic care (hygiene, toileting) (mentioned by 8 reviewers)
- Poor communication regarding medical status or emergencies (mentioned by 6 reviewers)
- Inconsistent or poor quality of food/dietary management (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 206 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the warmth of your front desk and concierge staff; how does that welcoming atmosphere extend to the daily interactions between the nursing team and the residents?
- 2Since physical and occupational therapy are highly regarded here, could you tell us more about how the therapists work with residents to help them reach their specific mobility goals?
- 3How does the nursing team ensure that residents' calls for assistance are answered promptly, especially during the busier night shifts?
- 4What specific protocols are in place to ensure that families are kept closely informed and updated regarding any changes in a resident's medical status or unexpected health events?
- 5Could you describe the dining experience here, specifically how the dietary team manages personalized meal plans and ensures consistent food quality for every resident?
- 6What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“My dad entered White Oaks on a stretcher. He was unable to sit up, needed to be spoon fed and required all-hands on assistance for tasks like washing. He left White Oaks 5 weeks later returned to himself—he literally WALKED out the door.”
“I am a healthcare provider who has worked in numerous nursing homes and one thing to know is that no facility is perfect and that family must be involved in the process. When you enter this facility you are greeted warmly and the facility is bright and clean.”
“The staff would openly say they hated their jobs. They would just put him in a corner (Literally) and sit there ALL day if i wasn't there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
11
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
A family filed a complaint that led to findings about accident hazards in November 2024, highlighting ongoing safety concerns. White Oaks shows recurring problems with accident prevention and safety hazards, fire safety systems, and care planning across multiple surveys from 2022-2025. While all deficiencies have correction dates, the repeated issues with resident safety and facility maintenance suggest persistent operational challenges that families should carefully evaluate.
Nov 20, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 8, 2025Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Mar 9, 2024Routine15
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Apr 13, 2022Routine12
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Federal Penalties
Fine
Nov 20, 2025
$12,735
Ownership & Operations
Who Operates This Facility
White Oaks Rehabilitation and Nursing Center
for profit
Ownership & Management
Owners
White, Jeffrey
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
203 reviews from families & visitors
Official Website
Visit new.whiteoaksrehab.com
Medicare data downloads
Original nursing home datasets
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