Pine Forest Care Center for Rehab & Healthcare
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 28 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (15 vs median 6.0)
Bottom 25% in NY · Meets national RN staffing standard · Low staff turnover (stable workforce) · $32,106 in fines
What this means for your family
While some families report positive experiences with the admissions team and recent facility renovations, the recurring reports of unsanitary conditions and poor administrative communication are significant red flags. We strongly recommend conducting an unannounced visit during a weekend or evening shift to personally observe the cleanliness and staff responsiveness before making a decision.
Google Reviews
Google Reviews
28 reviews on Google“Pine Forest Care Center receives highly polarized feedback, with some families praising the admissions and nursing staff for their compassion, while others report severe neglect and unsanitary conditions. Critical concerns frequently cited include poor communication from administration, slow response times for patient needs, and persistent hygiene issues. Families considering this facility should be aware of the starkly contrasting experiences reported by different visitors.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Helpful and reassuring admissions team
- Recent facility aesthetic upgrades
- Strong rehab therapy outcomes
Concerns
- Unsanitary conditions and persistent odors (mentioned by 5 reviewers)
- Poor communication and responsiveness from administration (mentioned by 6 reviewers)
- Slow or inadequate response to patient physical needs (mentioned by 4 reviewers)
- Difficulty reaching staff via phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We noticed the recent aesthetic upgrades to the facility; could you show us some of the renovated areas and tell us about the dining environment?
- 2How does the nursing team ensure that medication management is handled accurately and consistently throughout the day?
- 3What specific protocols are in place to ensure the facility remains clean, fresh-smelling, and well-maintained for the residents?
- 4If we have a question or an urgent concern, what is the best way for our family to reach the administration or nursing staff directly?
- 5Could you describe the process for responding to a resident's immediate physical needs, such as assistance with mobility or personal care?
- 6What kind of daily activities or social programs are available to keep the residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“Marissa, the first person you will meet, in admissions, truly understands the inner turmoil you are experiencing, is a calming and reassuring voice of reason.”
“Since my Mom has been there the place has under went some serious changes new paint, new floors, new beds and a therapy bird.”
“It smelled like urine and feces everywhere, and that might be the high point of this review. It was impoosible to get her necessary medications.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for the flu
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has had multiple family complaints triggering investigations, with recurring issues in safety supervision, care planning, and abuse reporting that persist across recent surveys. The most concerning pattern involves repeated deficiencies in preventing accidents and hazards, proper care planning for residents' needs, and timely reporting of suspected abuse or neglect. While the facility has provided correction dates for all deficiencies, the ongoing nature of these fundamental care issues, particularly those prompting family complaints, suggests systemic problems that warrant careful consideration before placement.
Nov 14, 2025Complaint8
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 11, 2025Complaint2
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 7, 2025Routine8
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Have exits that are accessible at all times.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Feb 7, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 23, 2024Routine6
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jan 23, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Nov 14, 2025
$24,205
Ownership & Operations
Who Operates This Facility
Pine Forest Care Center for Rehab & Healthcare
for profit
Ownership & Management
Owners
Greenfield, Elimelich
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit pfcnh.com
Medicare data downloads
Original nursing home datasets
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