White Oak Manor - Burlington
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 36 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (9 vs median 4.0)
Bottom 25% in NC · Below recommended RN staffing · Above recommended total nurse staffing · Worst in WHITE OAK MANAGEMENT chain · $148,522 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
While some rehab patients report positive interactions with the therapy team, the facility has a concerning pattern of reports regarding resident neglect, hygiene, and safety lapses. Families should conduct unannounced visits and specifically ask for the facility's recent state survey results and their protocols for fall prevention and resident supervision.
Google Reviews
Google Reviews
36 reviews on Google“White Oak Manor - Burlington receives deeply polarized feedback, with many families reporting serious concerns regarding neglect, hygiene, and inadequate staffing levels. While some rehab patients report positive experiences with the therapy team and cleanliness, a significant number of reviewers describe dangerous lapses in care, including unaddressed falls, poor sanitation, and unprofessional conduct by staff.”
Quality Themes
Tap a score for detailsStrengths
- Committed and caring rehab therapy team
- Clean, odor-free environment (noted by some)
- Responsive nursing staff (in select cases)
Concerns
- Neglect and poor hygiene (soiled residents, lack of assistance with bathroom needs) (mentioned by 5 reviewers)
- Understaffing and slow response times (mentioned by 4 reviewers)
- Unprofessional or rude staff behavior (mentioned by 5 reviewers)
- Safety issues leading to resident falls or injuries (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I've heard wonderful things about your rehab therapy team; could you tell me more about how they work with residents to maintain their mobility?
- 2With the recent inspections, what specific steps is the facility taking to improve hygiene standards and ensure residents are assisted promptly with their personal care needs?
- 3How does the nursing team manage medication schedules and ensure there are no delays in care during shift changes?
- 4Could you describe what a typical daily schedule looks like, including meal times and any social activities available for residents?
- 5In the event of a medical emergency during the night, what is the protocol for contacting the family and ensuring immediate physician oversight?
- 6How would you describe the current communication process between the nursing staff and family members regarding a resident's daily well-being?
Personalized based on this facility's data
Key Review Excerpts
“The place is clean, no odors. I have my mental alertness, and I’m pleased with care. The food is better than I thought it would be , nursing is very responsive. Therapists are committed, caring.”
“Although it is one of the older facilities we toured, it was the cleanest and had the nicest staff. They were extremely attentive but the ones that were the absolute best that we worked with were both of the Crystals, Christine, and her CNAs Keisha and Bianca.”
“My 98 year old daddy fell twice in 4 days and both times had to be taken to the ER. First time I was not given a clear picture of what happened but the second fall could have been prevented.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
White Oak Manor has concerning patterns, with nearly half of its 31 deficiencies stemming from family complaints about serious care issues. Recurring problems include protection from abuse and neglect, nursing staff competency, and care planning. While the facility has corrected reported violations, the repeated complaints about fundamental safety protections and staff qualifications suggest ongoing quality concerns that families should investigate thoroughly before considering placement.
Nov 18, 2025Routine3
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Mar 31, 2025Complaint6
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Aug 1, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Aug 1, 2024Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Jun 7, 2024Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Jun 23, 2023Complaint4
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Federal Penalties
Fine
Mar 31, 2025
$111,309
Payment Denial
Mar 31, 2025
2-day denial
Fine
Jun 7, 2024
$27,804
Fine
Jun 23, 2023
$5,330
Fine
Jun 23, 2023
$5,720
Ownership & Operations
Who Operates This Facility
White Oak Manor - Burlington
for profit
Chain Affiliation
White Oak Management
13 facilities nationwide
Chain avg rating: 3.4/5 · Rank 14 of 14 (Worst)
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit whiteoakmanor.com
Medicare data downloads
Original nursing home datasets
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