Springview - Ross Building
Families consistently rate this highly — reviewers highlight compassionate and loving staff. Schedule a visit to confirm the fit.
based on 6 Google reviews
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What this means for your family
The staff at Springview are frequently described as loving and caring, which is a significant benefit for resident well-being. However, due to a severe report of medical misinformation regarding bed sores, families should perform rigorous, independent checks on any medical assessments provided by the facility.
Google Reviews
Google Reviews
6 reviews on Google“Families can expect a caring and loving environment, with multiple reviewers praising the staff's compassion. However, there is a critical report regarding a serious lack of transparency and medical oversight concerning bed sores during a resident's transition to skilled nursing.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and loving staff
- Positive experiences at the Graham location
- Highly recommended by long-term families
Concerns
- Inaccurate reporting of medical conditions (bed sores) during resident transfer
Rating Trends
Tap a year to see what changed
Distribution · 6 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard such wonderful things about how compassionate and loving the staff is here; how do you foster that culture within such a small, intimate community?
- 2With only 12 residents, how do you ensure that every person's specific medical needs and physical changes are documented and communicated accurately to the family?
- 3What is your process for monitoring and reporting changes in a resident's skin integrity or physical condition to ensure nothing is missed during transfers?
- 4How would you describe the level of specialized support available here for residents who may be experiencing early signs of memory loss?
- 5What does a typical day of social engagement and activities look like for the residents in the Ross Building?
- 6In the event of a medical emergency after hours, what is the specific protocol for contacting the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“My husband was a patient at Springview Memory Care until he lost the ability to stand or walk. As soon as a skilled nursing facility in the area had space, he was transferred there, that decision having been made by Springview 2 weeks before the transfer. The initial assessment at the SNF the day he arrived revealed 13 bed sores, 2 of which are going to require surgery.”
“Caring and loving staff. Highly recommend.”
“My mother stayed at the Graham location & they were wonderful! Little concern about neighborhood but no problems at all. Would highly recommend Springview when your parents need extra care!”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Dec 17, 2021Follow-up
The facility failed to provide adequate supervision for a resident with high fall risk, as evidenced by two documented falls in one month resulting in a shoulder fracture and an emergency department visit. There was no documentation showing that increased supervision was implemented following the initial fall. Additionally, the resident's medical record lacked progress notes following the incident.
Dec 17, 2021Follow-up
The facility failed to ensure that the SCUC was assessing the supervision needs of all residents and providing appropriate supervision. Additionally, staff starting times were not adjusted to meet regulatory requirements for staffing in the SCU.
Sep 11, 2018Other
The facility failed to maintain adequate staffing levels in the Special Care Unit to meet minimum regulatory requirements on 26 of 30 sampled shifts. Specifically, there was insufficient staff present to provide necessary personal care and supervision for a resident census of 10-12 residents.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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