Whispering Pines Lodge
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 75 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (29 vs median 8.0)
- High staff turnover (71%)
- High RN turnover (67%)
Bottom 25% in Texas · Critically understaffed (RN) · Very high staff turnover · Worst in CREATIVE SOLUTIONS IN HEALTHCARE chain · $510,605 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
This facility is an excellent choice for short-term rehabilitation, with several patients reporting significant physical progress. However, if your loved one requires high-dependency care, you must closely monitor hygiene and medication administration, as multiple families have flagged issues with staffing levels and medical oversight.
Google Reviews
Google Reviews
75 reviews analyzed“Whispering Pines Lodge is highly regarded by many families for its compassionate nursing staff and effective physical therapy, particularly for post-surgery rehabilitation. However, some families have reported serious concerns regarding understaffing, medication management errors, and inadequate hygiene care for bedridden residents.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical therapy and rehab programs
- Clean and well-maintained facilities
- Strong admissions and administrative communication
Concerns
- Staffing shortages affecting quality of care (mentioned by 3 reviewers)
- Issues with hygiene and timely repositioning (mentioned by 3 reviewers)
- Inaccurate medication management or overmedication (mentioned by 2 reviewers)
- Poor communication regarding medical emergencies or ER visits (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses a highly standardized template for all negative reviews, merely inserting the reviewer's name and a standard apology. The responses fail to address the specific allegations, such as medication errors or lack of communication.
Questions for Your Tour
- 1I noticed some families have praised the compassion of your nursing staff; how do you ensure that level of attentive care remains consistent even during busy shifts?
- 2What specific protocols do you have in place to ensure medication is administered accurately and on schedule every day?
- 3Could you walk me through your process for communicating with families immediately following a medical emergency or an unexpected ER visit?
- 4How does the care team manage routine tasks like hygiene and repositioning to ensure every resident stays comfortable and well-cared for?
- 5What kind of daily activities or social programs are available to keep residents engaged and active within the lodge?
- 6We want to make sure mealtime is a highlight of the day; what are some of the favorite menu items among the residents here?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapists took me from a wheel chair to walking out of the facility in the two months I was there. They were attentive and enthusiastic about my physical therapy and although they had a room full of patients they were able to allocate time to work with me one on one as necessary to get me up and walk”
“My Dad has been a resident at Whispering Pines since August 31,2023. He has dementia. The care he has received has been superior. He is treated like family.”
“I would like to give more stars for the nurses, aides, and awesome caseworker only, but I can't due to the medical director of this facility. My mom was overly medicated during her stay here.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Whispering Pines Lodge shows concerning patterns with families filing numerous complaints about safety issues, resulting in 32 complaint-triggered deficiencies out of 58 total violations. The most recurring problems involve accident prevention and safety hazards, medication management errors, and infection control failures. While the facility has provided correction dates for all violations, the repeated safety citations across multiple surveys suggest ongoing struggles with maintaining consistent care standards.
Feb 20, 2026Complaint1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Feb 2, 2026Complaint5
Quality of Life and Care Deficiencies
Honor each resident's preferences, choices, values and beliefs.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jan 7, 2026Routine18
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Administration Deficiencies
Employ staff that are licensed, certified, or registered in accordance with state laws.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Sep 13, 2025Complaint10
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jul 16, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 16, 2025Complaint6
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Federal Penalties
Fine
Feb 20, 2026
$122,590
Fine
Sep 13, 2025
$258,760
Fine
Jul 16, 2025
$16,149
Fine
Mar 10, 2025
$17,641
Fine
Mar 10, 2025
$17,641
Fine
Feb 27, 2025
$9,479
Fine
Oct 3, 2024
$182,239
Ownership & Operations
Who Operates This Facility
Longview III Enterprises, LLC
for profit
CREATIVE SOLUTIONS IN HEALTHCARE, INC
JIM KALE
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 116 of 148 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
75 reviews from families & visitors
Official Website
Visit whisperingpinescare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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Treviso Transitional Care
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