Whispering Pines Assisted Living Facility
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 5 Google reviews
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What this means for your family
Whispering Pines is an excellent choice for families seeking a warm, home-like environment where the staff and administration are deeply invested in resident care. While the reviews are overwhelmingly positive, there is limited information available regarding specific dining or activity programming.
Google Reviews
Google Reviews
5 reviews on Google“Whispering Pines is highly regarded for its compassionate, family-oriented care, with staff members frequently noted for going above and beyond during difficult transitions. Families can expect a clean, well-maintained environment and an administration that is personally involved in resident well-being.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Personable and hands-on administration
- Welcoming and family-friendly atmosphere
Rating Trends
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Distribution · 5 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard such wonderful things about how attentive and compassionate the nursing staff is here; how do they typically interact with residents during their daily care routines?
- 2The facility looks incredibly clean and well-maintained; what is your routine for ensuring the common areas and resident rooms stay in top shape?
- 3Since the administration seems so hands-on and personable, how often are the leadership team available to chat with families or address specific concerns?
- 4What kind of daily activities or social events do you have planned to help residents stay engaged and connected with one another?
- 5In the event of a medical emergency or a change in health status during the night, what is the specific protocol for getting immediate care for a resident?
- 6With a cozy community of 60 residents, how do you foster that welcoming, family-friendly atmosphere that people often talk about?
Personalized based on this facility's data
Key Review Excerpts
“Paula, Ginger, Diane, and others were very attentive to Dad's needs in such a way that felt more like a home than a "facility". Not only did they take care of Dad's needs and comfort, but they opened the facility to us as a family while we were transitioning through Dad's final days.”
“The facility is clean and well maintained. The staff is friendly and attentive. When I drove up in the UHaul, the WP staff actually helped me unload the truck!”
“The place was very well maintained and very clean. All the staff and residents seemed happy and very excited to see visitors.”
State Inspection History
State Inspections
Source: VA State Licensing Agency
Sep 25, 2025Routine
Type of inspection: ?Monitoring? Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 9/24/2025 10:15 a.m. to 11:00 a.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 8/9/2025 regarding allegations in the area of: RESIDENT CARE AND RELATED SERVICES. Number of residents present at the facility at the beginning of the inspection: 40 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed:1 Number of interviews conducted with residents:0 Number of interviews conducted with staff: 2 Observations by licensing inspector: Inspector observed residents gathering for lunch time meal. Additional Comments/Discussion: None An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the self-report of non-compliance with standard(s) or law. However, violation(s) not related to the self-report but identified during the course of the investigation can be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jill James, Licensing Inspector at (540) 418-2631 or by email at jill.james@dss.virginia.gov
Based on staff record review and staff interview, the facility failed to ensure that prior to being placed in charge, the staff member in charge was informed of and received training on duties and responsibilities and provided written documentation of duties and responsibilities. Evidence: 1. During the inspection on 9/24/2025 the licensing inspector reviewed the employee and training record for staff 1 (hire date 11/19/2023). 2. During an interview with the LI on 9/24/2025, staff 2 stated there was not a designated person in charge training and acknowledgement form which provided written documentation of duties and responsibilities.
Based on record review and staff interview, the facility failed to provide supervision of resident care and activities including attention to specialized needs such as to prevent wandering. Evidence: 1. Regional licensing office received a self-reported incident from the facility indicating resident 1, assessed at risk for wandering and wore a Wanderguard pendant, exited the facility through the front door on 8/29/2025 at approximately 6:30 a.m. Resident 1 walked through the parking lot and fell at the edge of the road sustaining an ?open injury to her forehead?. 2. During an interview with the LI on 9/24/2025, staff 1 stated resident 1 was a ?follower and followed staff through the lobby?. Resident 1 was observed on video leaning on the front door delayed egress bar allowing the front door to open. Facility staff observed resident 1 outside and immediately provided assistance.
Sep 24, 2025RoutineCleanReport
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 9/24/2025 from 9:30 a.m. to 10:15 a.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 7/25/2025 regarding allegations in the area of: RESIDENT CARE AND RELATED SERVICES Number of residents present at the facility at the beginning of the inspection: 40 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 2 Number of staff records reviewed:0 Number of interviews conducted with residents:0 Number of interviews conducted with staff: 1 Observations by licensing inspector: Residents were in the common areas and staff w Additional Comments/Discussion: N/A An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the self-report of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jill James, Licensing Inspector at (540) 418-2631 or by email at jill.james@dss.virginia.gov
Sep 24, 2025Routine
Type of inspection: ?Renewal? Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 9/24/2025 9:30 a.m. to 7:00 p.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 40 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 4 Number of staff records reviewed:3 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 4 Observations by licensing inspector: Residents were observed resting, interacting with activities staff, during meals and during a medication pass. Additional Comments/Discussion: Review included: current Liability insurance, Virginia Department of Health inspection, fire marshal inspection, medication oversight, healthcare oversight, pharmacy oversite. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jill James, Licensing Inspector at (540)418-2631 or by email at jill.james@dss.virginia.gov
Based on record review, the facility failed to ensure that each direct staff person received first aid certification within 60 days of employment. Evidence: 1. During the inspection on 9/24/2025, of the three staff records reviewed, two did not contain documentation of certification of first aid within 60 days of hire. Staff 5 (hire date 11/12/2024) first aid certification on 2/14/2025. Staff 7 (hire date 7/15/25) had no first aid certification as of the date of the inspection 9/24/2025. 2. During an interview with the LI on 9/24/2025, staff 1 acknowledged that staff 7 did not have the required first aid certification and staff 5 did not receive first aid certification within the first 60 days of employment.
Based on observation and staff interview, the facility failed to ensure medications remained in the pharmacy issued container, with the prescription label or direction label attached, until administered to the resident. Evidence: 1. On 9/24/2025 the Licensing inspector along with staff 3 completed a medication cart audit for resident 4. 2. Three medications currently ordered for resident 4 were available but unlabeled. Brimonide 2% eye drops 2 times a day right eye (order 8/15/2025). Dorzolamidel 1 drop right eye two times daily (order 8/15/2025) Latanoprost solution 1 time nightly (order 8/15/2025). 3. During an interview with the LI on 9/24/2025, staff 1 acknowledged three of the ordered medications should have been stored in the pharmacy issued container with the prescription label and directions attached.
Based on observation and staff interview, the facility failed to ensure that medications ordered for PRN
Based on staff interview, the facility failed to document annual contact with the local emergency coordinator to determine the: (i) local disaster risks, (ii) communitywide plans to address different disasters and emergency situations, and (iii) assistance, if any, that the local emergency management office will provide to the facility in an emergency. Evidence: 1. On 9/24/2025, the Licensing inspector requested documentation of annual contact with the emergency coordinator. 2. During an interview with the LI on 9/24/2025, staff 1 acknowledged that they had not had any contact with the local emergency coordinator.
Based on staff interview, the facility failed to ensure a semi-annual review on the emergency preparedness plan with all staff, residents, and volunteers. Evidence: 1. On 9/24/2025, the licensing inspector requested a copy of the training records for the semi-annual review of the emergency preparedness plan for staff, residents, and volunteers. 2. During an interview with the LI on 9/24/2025, staff 1 acknowledged that a semi-annual review of the emergency preparedness plan for staff, residents, and volunteers had not been completed as required.
Based on a review of facility documentation and resident interview, the facility failed to ensure that at least once every six months all staff currently on duty on each shift participated in an exercise in which the procedures for resident emergencies were practiced. Evidence: 1. On 9/24/2025, a review of facility documentation for in-service drills did not include practice drills on procedures for handling mental health emergencies, procedures for medical emergencies, making medical history available, or who to notify. 2. During an interview with the LI on 9/24/2025, staff 1 acknowledged that practice drills were not completed for procedures for handling mental health emergencies, procedures for medical emergencies, making medical history available, or who to notify as required.
Jul 17, 2025RoutineCleanReport
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 7/17/2025 The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-report was received by VDSS Division of Licensing on 2/6/2025 regarding allegations in the area(s) of: Resident Care and Related Services. Number of residents present at the facility at the beginning of the inspection: 37 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: NA Number of interviews conducted with residents: NA Number of interviews conducted with staff: 1 Observations by licensing inspector: The LI observed residents eating lunch. Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the self-report of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Sarah Pearson, Licensing Inspector at (540) 680-9469 or by email at sarah.pearson@dss.virginia.gov
May 30, 2024Routine
Type of inspection: ?Monitoring? Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 5/30/24 8:45am-3:10pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on May 18, 2024 regarding allegations in the area of: Resident Care and related services. Number of residents present at the facility at the beginning of the inspection: 26 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of interviews conducted with staff: 4 Observations by licensing inspector: Licensing Inspector observed residents participating in activity programs and eating lunch and dinner. The LI also observed the operation of the front door locking system to avoid residents wandering out of the building. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported the self-report of non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the self-report but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact (Jeff Marnien), Licensing Inspector at (540) 571-0189 or by email at Jeffrey.marnien@dss.virginia.gov Violation Notice Issued: ?Yes?
Based on communication with the facility, the facility failed to provide a written report of a major incident that threatened the health, safety, or welfare of the resident to the regional licensing office within seven days from the date of the incident. EVIDENCE: 1. Staff 5 emailed an initial self-report of the resident wandering out of the building on 5/18/2024. 2. On 5/26/2024 the LI requested the 7 day follow up regarding this incident from Staff 5. 3. The licensing office did not receive the written report until May 30, 2024.
Based on record review and staff interview, the facility failed to ensure the staff schedule included the job classification of all staff working each shift and indicated who was in charge at any given time. EVIDENCE: 1. Staff schedules were requested and reviewed from 4/19/2024 through 5/30/2024. Schedule did not include the job classification and who was in charge at any given time. 2. Staff 6 acknowledged that the job classification and who was in charge at any given time was not on the schedule.
Based on record review and staff interviews, the facility failed to ensure that supervision of resident care was provided, including prevention from wandering from the premises. EVIDENCE: 1. The facility had a mixed population and did not have a secure unit. 2. The facility policy was reviewed and section Pre-Admission Wandering and Elopement Risk Screening part 1 states an ?The approved Pre-Admission Wandering Risk and Elopement Screening forms will be used to complete a screening on all potential admissions prior to the admission date.? The Elopement Screening will be completed quarterly, when there is a change in cognition, or post elopement episode. 3. A Pre-Admission Elopement Screening was completed on 7/25/2023, (Resident 1 was admitted 7/27/2023). Resident 1 scored 10 on the elopement screening with a score of 10 or greater qualifying for interventions including being placed on the elopement risk list and a wander alert system. A handwritten note included on Resident 1 screening form stated, ?resident has no history of elopement will monitor if additional procedures need to be followed.? 4. On 5/30/24 Staff 5 stated Resident 1 did not have a wander guard at the time of this incident. 5. Review of Resident 1 record did not contain evidence of quarterly monitoring, elopement screening documentation, and post elopement episode documentation per facility Wandering and Elopement Policy and Procedure. 6. Resident 1 assessment completed on 8/28/2023 by Staff 6 stated Resident 1 ?has episodes of confusion with hallucinations and needs redirection.? Also, ?she has impaired judgement and memory.? 7. Individual Service Plan dated 9/14/2023, identified Resident 1 being disoriented to time and place and for staff to reorientate resident to highest ability. 8. On 5/18/24 at 1:15pm, Resident 1, who has a diagnosis of dementia, exited the building and was found standing on the edge of the facility parking lot near the primary two-lane road. Resident 1 was brought back to the facility by a concerned citizen at 1:25pm. 9. Staff 2 stated they were in the dining area when an older gentleman approached them and said they were going down the road and saw Resident 1 in the parking lot by the bushes and the garage, realized Resident 1 resided at the facility and brought the resident back to the front door. 11. Photo evidence of exterior of facility.
May 30, 2024Routine
Type of inspection: ?Monitoring? Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 5/30/2024 8:45am ? 6:30pm; 5/31/2024 8:30am - 6:25 pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 26 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 4 Number of staff records reviewed: 4 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 1 Observations by licensing inspector: Licensing Inspector observed residents participating in activity programs and eating lunch and dinner. This LI also observed staff assisting residents, activities, and medication pass. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact (Jeff Marnien), Licensing Inspector at (540) 571-0189 or by email at Jeffrey.marnien@dss.virginia.gov Violation Notice Issued: ?Yes?
Based on record review and staff interview the facility failed to ensure qualifications for 1 of 4 staff records reviewed included certification or other documentation. EVIDENCE: 1.The record for Staff 3 (date of hire 12/21/2023) and Staff 4 (date of hire 5/1/2017) did not contain documentation of completion of direct care staff training. 2.Staff 5 acknowledged the qualifications were not at the facility.
Based on staff interview, the facility failed to ensure an annual review of information on the sex offender registry, including how to obtain such information and to ensure that written acknowledgment of having been so informed was provided to the resident or his legal representative and shall be maintained in the resident's record. EVIDENCE: 1 LI requested documentation of resident acknowledgement of receipt. 2. Staff 5 acknowledged that annual review and documentation of informing residents of the sex offender registry was not completed and on file.
Based on resident record review, the facility failed to ensure required resident personal and social information was obtained prior to or at the time of admission. EVIDENCE: 1.The record for Resident 3 (admitted 2/2/2024) and Resident 4 (admitted 2/2/2024) did not contain lifetime vocation and hobbies. 2.Staff 5 acknowledged that the personal and social information was not complete for these two residents.
Based on observation, the facility failed to ensure that the medication storage area was locked. EVIDENCE: 1. During the physical plant walk through on 5/31/2024 a medication cart was not locked and the door leading into the medication room was also not locked. 2. Photo evidence was taken and presented to Staff 5.
Based on staff interview, the facility failed to ensure that documentation of staff rounds was completed that included the name of the resident, date and time of rounds, and the staff member who made the rounds for residents who were unable to use the signaling device. EVIDENCE: 1. The LI requested Staff 5 provide a resident round log sheet. 2. Staff 5 stated the previous administrator discontinued this process months before she left. Staff 5 confirmed the resident round log were not utilized.
Based on observation and staff interview, the facility failed to ensure the telephone numbers of the fire department, rescue squad or ambulance, police, and Poison Control Center were posted by each telephone shown on the fire and emergency evacuation plan. Evidence: 1. On May 30, 2024, during a tour of the facility, the two licensing staff observed the emergency numbers were not posted near telephone shown on the facility evacuation plan. 2. Staff 5 acknowledged that emergency numbers were not posted. 3. Photo evidence taken.
Based on staff interview the facility failed to ensure there were written policies and procedures for resident emergencies. EVIDENCE: 1. LI requested written policies and procedures for resident emergencies, and they were not provided. 2. Staff 5 acknowledged that there were no written procedures for resident emergencies.
Based record review, the facility failed to ensure the criminal history record report were obtained on or prior to the 30th day of employment. EVIDENCE: 1.The record for Staff 2 (date of hire 12/13/2023) did not contain a criminal history record (CHRRs). 2.The record for Staff 3 (date of hire 12/21/2023) the CHRR was dated 2/12/2024. 3. The record for Staff 6 (date of hire 10/9/2023) the CHRR was dated 11/29/2023. 3.Staff 5 acknowledged the CHRR for Staff 2 was not in the staff record and Staff 3 verified the dates on the CHRR were correct.
Sep 29, 2022Routine
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: from approximately 12:00pm-3:00pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 18 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 4 Number of staff records reviewed: 4 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 1 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Rhonda Whitmer, Licensing Inspector at (540) 241-2504 or by email at rhonda.whitmer@dss.virginia.gov
Based on document review and an interview, the facility failed to ensure that an oversight of special diets by dietician or nutritionist was completed at least every six months. EVIDENCE: 1. The dietary oversight on file is dated 10/23/2021. 2. An interview with the administrator on 09/29/2022 confirmed that an oversight of special diets had not been completed since 10/23/2021.
Oct 25, 2021Routine
A monitoring inspection was initiated on 10/25/2021 and concluded on 11/04/2021. The administrator was contacted by telephone to initiate the inspection. The administrator reported that the current census was 19. The inspector emailed the administrator a list of items required to complete the remote documentation review portion of the inspection. The inspector reviewed 2 resident records, 2 staff records, fire drills, fire drills and criminal history reports submitted by the facility to ensure documentation was complete. Information gathered during the inspection determined non-compliance with applicable standards or law, and a violation was documented on the violation notice issued to the facility.
Based on record review, the facility failed to ensure that Individual Service Plans ( ISP
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