Westwood Post Acute
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 61 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (2/5 stars)
- Above-median deficiencies (21 vs median 7)
- High RN turnover (54%)
Below average in CO · Below recommended RN staffing · Below chain average · $65,470 in fines · Special Focus Facility (CMS)
What this means for your family
While recent reviews suggest a significant turnaround in management and atmosphere, the facility has a history of serious complaints regarding medical care and hygiene. We strongly recommend visiting in person to observe the current staff-to-resident interaction and asking specifically about their protocols for medical emergencies and communication with families.
Google Reviews
Google Reviews
61 reviews on Google“Westwood Post Acute presents a highly polarized environment, with recent reviews showing a stark divide between severe allegations of neglect and glowing praise for management and staff. While some families report significant concerns regarding patient hygiene, medical responsiveness, and communication, others highlight a recent turnaround in leadership and facility atmosphere. Potential families should be aware of the facility's history of serious complaints alongside recent efforts to improve the living environment.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated therapy department
- Engaging monthly activity calendar
- Responsive management team
- Welcoming and clean facility atmosphere
Concerns
- Neglect and poor quality of care (mentioned by 12 reviewers)
- Poor communication and difficulty reaching staff (mentioned by 3 reviewers)
- Inadequate food quality and portion sizes (mentioned by 3 reviewers)
- Unpleasant facility odors and cleanliness issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 63 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's focus on therapy, how does the team coordinate with nursing staff to ensure consistent care for residents recovering from injuries or surgery?
- 2I noticed the facility has a very active monthly calendar; could you walk me through how you encourage residents to participate in these activities and how you adapt them for different mobility levels?
- 3Communication is so important to our family; what is the best way for us to reach the nursing team or management if we have a question about our loved one’s daily care?
- 4We understand that nutrition is a key part of recovery; how do you manage dietary preferences and ensure that residents are satisfied with the quality and portion sizes of their meals?
- 5With 21 recent health inspection deficiencies, what specific steps are you currently taking to improve quality of care and address the areas identified by the state?
- 6Could you explain your process for medication management and how you ensure accuracy and timely administration for residents with complex health needs?
Personalized based on this facility's data
Key Review Excerpts
“The building's energy is palpable and a testament to effective management. The executive director demonstrates a profound commitment to the residents' well-being.”
“This was the worst place to be placed , I was left overnight with feces because they didn't know how to do the illeosteosty , they accused me of breaking the bag , no help speaks English , they were using babble to communicate with me.”
“I can’t say enough good things about Westwood Post Acute. The staff consistently go above and beyond to provide top-notch care and genuinely treat residents with dignity and compassion.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
9
measures
2
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Westwood Post Acute shows concerning patterns with families filing 20 complaint-driven deficiencies about medication errors, basic daily care assistance, and nutrition/food service. The facility has received 77 total deficiencies across four surveys, with recurring issues in resident care, medication management, and fire safety systems appearing across multiple years, though all deficiencies show correction dates from the provider.
Apr 25, 2025Routine29
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Apr 25, 2025Complaint2
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Mar 7, 2024Complaint17
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 28, 2023Routine18
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Sep 28, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Feb 27, 2020Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Apr 25, 2025
$23,959
Payment Denial
Apr 25, 2025
12-day denial
Fine
Mar 7, 2024
$29,177
Payment Denial
Mar 7, 2024
25-day denial
Fine
Sep 28, 2023
$12,334
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Sep 8, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jun 4, 2025Follow-upCleanReport
No deficiencies found during this inspection.
Jun 3, 2025Follow-upCleanReport
No deficiencies found during this inspection.
Jun 3, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Apr 25, 2025Other
A licensure survey was completed on 4/7/25 to 4/25/25. One deficiency was cited. Based on observations, record review and interviews, the facility failed to ensure residents received adequate supervision to prevent accidents for one (#45) of three residents reviewed out of 29 sample residents. Resident #45 was admitted on 3/17/25 for long-term care with a diagnosis of bipolar (mental illness), borderline personality disorder, intellectual disability and dysphagia/oropharyngeal phase (difficulty in swallowing due to issues in the part of the throat located behind the mouth). On 3/18/25 Resident #45 had an episode of choking after she grabbed a handful of leftover refried beans and shoved them into her mouth before the staff could stop her and she aspirated. The resident required the Heimlich maneuver (abdominal thrusts used to remove food or particles stuck in the airway) and suctioning. The 4/5/25 physician' s order revealed, based on assessments from the speech therapist (ST), Resident #45 required one-on-one supervision during meals, cueing for small bites/sips, slow rate, redirection to prevent wandering and an upright positioning with all oral intake. Observations during the survey revealed the one-on-one staff member did not offer Resident #45 cueing for small bites/sips, slow rate or an upright position with oral intake. Additionally, the one-on-one staff member left the resident alone during the meal. The facility' s failure to ensure identified interventions for Resident #45' s known choking risk were implemented consistently created the potential for serious harm for Resident #45. Findings include:I. Choking supervision facility failuresThe facility failed to ensure staff provided appropriate supervision and implemented the identified care-planned interventions for Resident #45 after the resident had a choking incident on 3/18/25.The facility' s failure to ensure staff provided appropriate supervision and implemented care-planned interventions led to a continued risk of further choking incidents for Resident #45. On 4/25/25 at 8:15 a.m., the nursing home administrator (NHA) was notified of the situation of potential serious harm c..
Apr 25, 2025Complaint
A recertification survey with complaint #CO36903, #CO38113, #CO38591, #CO39557 and Incident #39640 was complet.. An Emergency Preparedness survey was conducted from 4/7/25 to 4/25/25. One deficiency was cited. Based on observations and interviews, the facility failed to provide a safe, sanitary, functional and comfortable envir.. Based on observations, record review and interview, the facility failed to ensure residents, family members and legal.. Based on observations, record review and interviews the facility failed to ensure drinks, including water and other liq.. Based on observations, record review and interviews the facility failed to provide snacks in one of one nourishment r.. Based on observations, record review and interviews, the facility failed to ensure one (#9) of three residents who req.. Based on observations, record review and interviews, the facility failed to ensure one (#112) of one resident reviewe.. Based on observations, record review and interviews, the facility failed to ensure residents received adequate superv.. Based on observations, record review and interviews, the facility failed to ensure that services provided or arranged .. Based on observations, record review and interviews, the facility failed to provide one (#30) out of five residents out.. Based on observations, record review and interviews, the facility failed to provide one resident (#30) with profession.. Based on record review and interview, the facility failed to ensure the drug regimen of each resident was reviewed a.. Based on record review and interviews, the facility failed permit a resident to return after a hospitalization or thera.. Based on record review and interviews, the facility failed to ensure an effective quality assurance program to identif.. Based on record review and interviews, the facility failed to ensure proper treatment and assistive devices to mainta.. Based on record review and interviews, the facility failed to ensure that personal funds accounts were managed adeq.. Based on record review and interviews, the facility failed to ensure the facility' s binding arbitration agreement conta.. Based on record review and interviews, the facility failed to establish and maintain a comprehensive emergency prep.. Based on record review and interviews, the facility failed to implement policies and procedures related to pneumoco.. Based on record review and interviews, the facility failed to incorporate recommendations from the preadmission scr.. Based on record review and interviews, the facility failed to provide notice of bed hold policy and return for two (#3.. III. Resident #42A. Resident statusResident #42, age 73, was admitted on 12/15/22. According to the April 2025 CPO,.. IV. Resident #20A. Resident statusResident #20, age less than 65, was admitted on 4/2/22. According to the March 20..
Apr 22, 2025Complaint
STANDARD not met; Based on record review during the survey, it was determined that the facility failed to maintain sprinkler-protected areas per Life Safety 101, 19.3.2.5 and NFPA 80, 5.2.The roll-down fire doors used as an option for protection against a hazardous area requiring a one-hour separation between the main corridor and kitche.. STANDARD is not met as evidenced by: Based on observation and staff interview during the survey, it was determined that the facility failed to maintain sprinkler protected hazardous areas in accordance with Life Safety Section 19.3.2.1, and 9.5. The laundry chute door is missing the self-closing device not meeting the fire rated assem.. STANDARD is not met as evidenced by: Based on record review during the survey; it was determined that the facility failed to conduct fire drills per the Life Safety Code, Section 19.7.1.2 and 4.7. Fire drills are required to be conducted on each shift quarterly, the facility failed to conduct a fire drill on the second shift in the second quart.. STANDARD is not met as evidenced by: Through record review and staff interview during the survey, the facility failed to maintain the fire alarm system per NFPA 72 and 2012 Life Safety Code 101. Failure to maintain the fire alarm system has the potential to harm all occupants, staff and visitor within the facility if the fire alarm system failed to .. STANDARD is not met as evidenced by: Based on observation and staff interviews during the survey, it was determined that the fire resistance rating of smoke barrier walls was not maintained in accordance with the Life Safety Code Section 19.3.2.1Wall penetrations found above the fire doors in the following locations; Santa Fe Lobby, Southeast, N.. STANDARD is not met as evidenced by: Based on record review and staff interview during the course of the survey it was determined that the facility failed to maintain emergency power systems in accordance with Section 9.1.3 of the Life Safety Code and the referenced NFPA 110, Standard for Emergency and Standby Power Systems Chapter 8.The fa.. STANDARD not met as evidenced by: Based on observation, it was determined that the facility failed to maintain the automatic sprinkler system per National Fire Protection Association (NFPA) Standard 13 and Standard 25. Three support hangers have been disconnected from the sprinkler piping in the boiler-room.NFPA 101 2012 Edi.. STANDARD not met based on observation and staff interviews during the survey. It was determined that the facility failed to maintain emergency power systems under Section 9.1.3 of the Life Safety Code and the referenced NFPA 110, Standard for Emergency and Standby Power Systems Chapter 5.2.3. The remote annunciator is non-functional and ins.. STANDARD was not met based on observation and staff interviews regarding the emergency lighting. The facility failed to maintain the battery-powered emergency lights per 7.9.3 and 19.2.9.1. An itemized list of each emergency lighting fixture was not available during the record review of the facility-required testing of the battery-powered emergency .. The Colorado Department of Public Safety conducted this survey in accordance with the Federal Register at Section 42 CFR 483.70(a). The initial comments, (ID Prefix Tag # K0000), are informational only and a representation of the facility' s general characteristics. The facility is a one story of Type II (111) construction. A partial basement is us..
May 16, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Westwood Post Acute
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 207 of 260
Ownership & Management
Owners
Centennial Master Tenant, LLC
Owner · Organization
Providence Group Nh, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit westwoodpost.com
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
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