Westwood Hills Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 38 Google reviews
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What this means for your family
The facility is highly regarded for its compassionate nursing staff and effective rehabilitation outcomes, making it a strong candidate for recovery. However, given the serious reports regarding medication management and food quality, we strongly advise families to conduct a thorough tour and ask specific questions about their medication administration protocols and dietary oversight.
Google Reviews
Google Reviews
38 reviews analyzed“Westwood Hills Nursing and Rehabilitation Center receives high praise for its compassionate, professional, and attentive nursing staff, with many families highlighting the facility's cleanliness and welcoming atmosphere. However, there are significant concerns regarding the quality and consistency of the food service, as well as a serious report of medication management errors and patient safety incidents.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Effective rehabilitation therapy programs
- Helpful and communicative administrative staff
Concerns
- Poor quality, cold, or unappealing food (mentioned by 3 reviewers)
- Medication management and patient safety errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has a strong reputation for rehabilitation therapy; could you walk us through how the therapy team coordinates with nursing staff to support a resident's daily recovery goals?
- 2We understand that dining is a major part of the resident experience; what steps are you currently taking to improve the variety and quality of the meal service?
- 3With a 3-star CMS staffing rating, how does your management team ensure that there is consistent oversight and support for the nursing staff during peak hours?
- 4Patient safety is our top priority; could you explain the specific protocols and double-check systems you have in place to ensure accuracy in medication administration?
- 5What does a typical social calendar look like for residents, and how do you encourage participation for those who might be hesitant to join group activities?
- 6In the event of a medical change or emergency, what is your process for communicating with family members to ensure we are kept in the loop?
Personalized based on this facility's data
Key Review Excerpts
“I observed professionalism, kindness, compassion and tenderness from every member of their staff during our short end of live visit there.”
“The therapy staff pushed me, and I went home 2 weeks earlier than expected.”
“I just moved my mother up here and I have got to say Westwood Hills compared to where she was staying is night and day! I wasn’t comfortable leaving her where she was. I’m thankful they had a place for her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed four complaint reports leading to deficiencies, including serious concerns about physical restraint use and resident protection from abuse. Most recurring issues involve resident protection and safety, administration oversight, and care planning. While most deficiencies have correction dates, one resident protection issue remains past non-compliance, suggesting ongoing challenges in safeguarding residents.
Nov 19, 2025Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nov 19, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Aug 21, 2024Routine2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Aug 21, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jul 25, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Jul 25, 2023Routine5
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Federal Penalties
Fine
Jul 25, 2023
$8,648
Ownership & Operations
Who Operates This Facility
Westwood Hills Nursing and Rehabilitation Center
for profit
Chain Affiliation
Principle Long Term Care
44 facilities nationwide
Chain avg rating: 3.1/5 · Rank 10 of 44
Ownership & Management
Owners
Boice, Gale
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit westwoodhillscare.com
Medicare data downloads
Original nursing home datasets
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