Wilkesboro Health and Rehabilitation
Strong Medicare quality ratings; families often praise effective therapy department. Still worth an in-person visit.
based on 10 Google reviews
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What this means for your family
While the facility is praised for its therapy services and general resident comfort, the reported incident regarding medical monitoring is a significant red flag. When touring, we strongly recommend asking the administration about their protocols for monitoring new admissions and how they handle acute medical changes.
Google Reviews
Google Reviews
10 reviews analyzed“Wilkesboro Health and Rehabilitation receives praise for its therapy department and the attentive care provided to residents, with some long-term residents reporting feeling safe and well-supported. However, there are serious concerns regarding medical oversight, specifically regarding a report of a resident's oxygen levels dropping significantly shortly after admission.”
Quality Themes
Tap a score for detailsStrengths
- Effective therapy department
- Attentive nursing and care staff
- Safe and comfortable environment for long-term residents
Concerns
- Serious lapses in medical monitoring and patient safety (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the therapy department here; could you tell us more about how the therapists work with residents to maintain their mobility?
- 2Since we want to ensure everything is handled precisely, what specific protocols do you have in place for medication administration and monitoring?
- 3How does the nursing team stay updated on changes in a resident's condition, especially during the overnight hours?
- 4What is the process for ensuring resident safety and preventing falls during the night or when staff are busy with other tasks?
- 5Could you describe what a typical day looks like for a long-term resident in terms of social activities and communal meals?
- 6How do the caregivers foster a sense of community and comfort for residents who are staying with you long-term?
Personalized based on this facility's data
Key Review Excerpts
“I’m a resident here. I have been here for a little over a year. I’m looked after very well. This facility makes me feel safe and comfortable. The staff here is wonderful.”
“This place let my Nana’s oxygen go down to 60 had not even been there for 24 hours do not recommend please don’t let your loved one go here”
“Beautiful place.. everyone so great ...my dad well taking care of don't have to worry about him there and he loves it there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Residents with depression symptoms
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring deficiencies in resident rights, quality of care, and infection control across multiple surveys from 2021 to 2024, with all issues reportedly corrected but reappearing in later inspections. A family filed a complaint about respiratory care that triggered an investigation. The facility has struggled with consistent compliance in protecting resident privacy, medication management, and wound care, suggesting potential gaps in sustained quality improvement despite correction efforts.
Dec 11, 2025Routine2
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 11, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Sep 11, 2024Routine7
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Jun 15, 2023Routine9
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Dec 2, 2021Routine1
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Wilkesboro Health and Rehabilitation
for profit
Chain Affiliation
Sanstone Health & Rehabilitation
17 facilities nationwide
Chain avg rating: 4.1/5 · Rank 8 of 17
Ownership & Management
Owners
Sprenger, Christopher
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit sanstonehealth.com
Medicare data downloads
Original nursing home datasets
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