Westwood Healthcare and Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 25 Google reviews
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What this means for your family
While recent reports suggest the therapy department is strong and the facility has seen some cleanliness improvements, the recurring concerns regarding staffing ratios and hygiene are significant red flags. We strongly recommend visiting during off-hours to observe staff response times and checking the facility's most recent state inspection reports for any documented citations regarding sanitation or staffing.
Google Reviews
Google Reviews
25 reviews on Google“Westwood Healthcare and Rehabilitation receives highly polarized feedback, with some families and staff praising recent improvements in cleanliness and therapy services, while others report severe neglect and hygiene issues. Critics highlight significant concerns regarding staffing levels and the quality of patient care, specifically citing instances of residents being left unassisted for extended periods. Prospective families should weigh the positive reports of a dedicated therapy department against serious allegations of poor sanitation and inadequate nursing oversight.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and effective therapy department
- Recent improvements in facility cleanliness
- Attentive and caring staff members
- Responsive administrative leadership
Concerns
- Inadequate staffing levels leading to neglect (mentioned by 2 reviewers)
- Poor hygiene and sanitation issues including pests and mold (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about the therapy department here; could you tell me more about how the therapists work with residents on their daily mobility goals?
- 2We are looking for a very consistent routine for our loved one; what kind of daily activities or social events do you have planned for the residents this month?
- 3Since we want to ensure the highest standard of care, what specific steps is the leadership team taking to address recent staffing levels and ensure every resident gets enough one-on-one attention?
- 4Maintaining a clean and comfortable environment is a top priority for us; what are your current protocols for facility sanitation and regular deep cleaning?
- 5How does the nursing team communicate important medical updates or changes in condition to family members to ensure we are always in the loop?
- 6In the event of a medical emergency during the night, what is the specific process for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“It's really not bad anymore!!!! It use 2 be terrible!!! The staff seems cool, the therapy department be on there job. The DON is really nice and understanding.”
“Patients left in their own waste for hours and hours until a family member comes to help them. Staff screaming at dementia, bed-ridden patients.”
“The director of Westwood PAC needs to hire at least 10 licensed nurses so that there is always more than enough coverage for each person staying there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families recently filed complaints about care quality issues in 2025, including problems with care planning, accident prevention, and respiratory care. The facility shows recurring deficiencies across surveys in infection control, fire safety, and resident rights, though all violations appear to have been corrected when identified. Visit to assess current conditions given the pattern of safety and care concerns.
May 4, 2025Complaint6
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
May 4, 2025Routine6
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Apr 2, 2023Routine8
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Aug 26, 2021Routine7
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Westwood Healthcare and Rehabilitation
for profit
Ownership & Management
Owners
Oberlander, Zalmen
Owner
Silberstein, Ari
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit westwoodpac.com
Medicare data downloads
Original nursing home datasets
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