Brown's Health and Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 13 Google reviews
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What this means for your family
While recent reviews suggest that new management is improving the quality of care, the facility has a history of serious concerns regarding hygiene and basic resident needs. When touring, we strongly recommend asking for a detailed plan on how they ensure daily assistance with meals and hygiene, and verify their current staffing ratios.
Google Reviews
Google Reviews
13 reviews on Google“Brown's Health and Rehabilitation presents a polarized experience, with recent feedback suggesting improvements under new management while older reviews highlight severe concerns regarding neglect and poor communication. Families should be aware of historical reports of inadequate staffing and hygiene issues, though recent visitors have noted a more attentive and caring environment.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring staff
- Positive changes under new management
Concerns
- Poor communication and difficulty reaching staff (mentioned by 2 reviewers)
- Neglect and lack of basic hygiene care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed there have been recent leadership transitions; how is the new management team working to improve communication and responsiveness for families?
- 2Given the current staffing levels, what specific protocols are in place to ensure that residents receive consistent support with daily hygiene and personal care needs?
- 3What steps are being taken to enhance the dining experience and ensure that residents are receiving nutritious, high-quality meals?
- 4Since cleanliness is a top priority for our family, could you walk us through your daily housekeeping schedule and how you maintain the environment in the resident rooms?
- 5How does your team handle medical emergencies or urgent health changes during the evening and weekend hours when staffing is typically lighter?
- 6What kind of daily activities or social engagement programs are available to keep residents active and connected with others?
Personalized based on this facility's data
Key Review Excerpts
“Attentive & caring staff. Patients look happy & well taken care of. New management is making changes for the better!”
“If the nurses truly cared, I would not walk in to see my grandmother laying in a soaked bed from pee, and crying with hunger pains because the nurses did not make sure / help her eat breakfast nor give her a snack until lunch ca”
“Customer service is terrible. Trying to schedule a visitation appointment is nearly impossible. The staff will just transfer your call until you get sent to a voicemail.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering federal inspections, with 6 complaint-related deficiencies found across surveys. The facility has recurring issues with resident rights (notification procedures, treatment decisions), fire safety systems, and care planning. While all deficiencies show correction dates, the pattern of complaints suggests ongoing concerns families should investigate during visits.
Jan 11, 2026Routine4
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Nov 7, 2024Complaint4
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nov 7, 2024Routine5
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Apr 11, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jul 17, 2022Routine5
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Apr 11, 2024
$4,039
Fine
Apr 11, 2024
$4,639
Ownership & Operations
Who Operates This Facility
Brown's Health and Rehabilitation
for profit
Chain Affiliation
Brighton Healthcare
8 facilities nationwide
Chain avg rating: 1.4/5 · Rank 1 of 17 (Best)
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit brownsnh.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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