Westmoreland Manor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 27 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
Below average in PA · Below recommended RN staffing · No penalties on record · Abuse citation
What this means for your family
Westmoreland Manor offers a clean environment with a robust activity schedule that many families appreciate. However, because some reviewers have raised concerns about proactive health monitoring and staff responsiveness, we strongly recommend that you maintain a high level of personal involvement in your loved one's care and establish clear communication channels with the nursing station upon admission.
Google Reviews
Google Reviews
27 reviews on Google“Westmoreland Manor receives polarized feedback, with recent reviews highlighting a dedicated staff and a clean environment, while older or critical reviews point to significant issues with communication and responsiveness. Families should be aware that while many praise the facility as a 'jewel' of the county, others express frustration regarding the level of attention provided to residents and the demeanor of some staff members.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Active daily engagement programs
- Helpful social services department
- Professional administrative team
Concerns
- Inconsistent staff responsiveness and lack of proactive health monitoring (mentioned by 2 reviewers)
- Unfriendly or rude staff interactions (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that your staffing rating is quite strong, how do you ensure that this consistent level of coverage translates into prompt and friendly responses when a resident needs assistance?
- 2I noticed the facility has a very active daily engagement program; could you walk me through what a typical afternoon looks like for a resident who enjoys social activities?
- 3With your administrative team being noted for their helpfulness, what is the best process for families to communicate concerns or check in on their loved one’s health status to ensure nothing is overlooked?
- 4How does your nursing team proactively monitor resident health to catch potential issues early, and how are families kept in the loop regarding these updates?
- 5Considering the recent focus on maintaining a clean and well-kept environment, how do you foster a culture among the staff that prioritizes warm, patient, and compassionate interactions with every resident?
- 6In the event of a medical concern, what is your specific protocol for escalating care, and how quickly can we expect to be notified if a change in condition occurs?
Personalized based on this facility's data
Key Review Excerpts
“They always have an activity going on at least three or four a day very clean. They even hold church services there for your loved ones, the food options are great very good variety and again the staff was wonderful to my uncle.”
“This is not a good place to send love ones, but if you have to send them make sure you are involved with them and the staff so you can keep an eye on things because they don't ! They do not notice if there is a health change and they don't do anything to find out what's wrong.”
“The Administration is kind and professional ! The Union Nurses , except for a few , are rude to agency and self scheduling staff. This place cannot function without them. Please try KINDNESS FIRST .”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Westmoreland Manor has concerning patterns including families filing complaints that triggered inspections for abuse/neglect issues and infection control problems. The facility repeatedly struggles with medication management, care planning, and safety hazards across multiple surveys. While most deficiencies show correction dates, recurring issues with resident assessments, medication errors, and accident prevention suggest ongoing quality challenges that families should carefully evaluate during visits.
Apr 29, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Apr 9, 2026Routine7
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
May 29, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
May 8, 2025Routine8
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
May 9, 2024Routine15
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Aug 29, 2023Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Westmoreland Manor
government
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit co.westmoreland.pa.us
Medicare data downloads
Original nursing home datasets
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