Hempfield Manor
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 41 Google reviews

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What this means for your family
While Hempfield Manor is frequently praised for its effective physical therapy programs, the recent trend of negative reviews regarding staffing and basic care is concerning. If you choose this facility, ensure you have a plan for frequent family check-ins and be prepared to advocate strongly for your loved one's daily needs, as communication and response times are recurring issues.
Google Reviews
Google Reviews
41 reviews on Google“Hempfield Manor presents a polarized experience, with many families praising the rehabilitation therapy team for helping loved ones regain independence, while others report severe concerns regarding basic care and staffing levels. While some reviewers describe the staff as compassionate and the facility as clean, multiple families have reported critical failures in communication, hygiene, and timely response to call bells. Prospective families should be aware of these inconsistencies, as experiences appear to vary significantly depending on the specific wing or shift.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Attentive and kind nursing staff (noted by several families)
- Successful outcomes for short-term rehab patients
Concerns
- Chronic understaffing leading to slow call bell response (mentioned by 6 reviewers)
- Poor communication regarding medical incidents and care plans (mentioned by 4 reviewers)
- Inadequate hygiene and toileting assistance (mentioned by 4 reviewers)
- Medication administration delays (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how the therapists work with residents to achieve successful rehab outcomes?
- 2How do you ensure that nursing staff are able to respond quickly to call bells, especially during busier shifts?
- 3What is your process for keeping families updated and communicating clearly if there is a change in a resident's care plan or a medical incident occurs?
- 4Could you describe the specific protocols in place for medication administration to ensure everything is delivered accurately and on schedule?
- 5What kind of daily activities and social engagement opportunities are available to help residents stay active and connected?
- 6How does the team approach personal hygiene and toileting assistance to ensure every resident's dignity and comfort are maintained?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team worked with us and kept us apprised of his progress. They even did a home visit and recommended tools that would make his daily life easier to navigate.”
“They are slow to answer his call bell, if they answer it at all. Sometimes it's not even within his reach. One day his tray of food ended up on the floor & no one even noti”
“During the 16 days she was without oxygen three separate times. The last time was for multiple hours. I never received a phone call from anyone about the incident”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Hempfield Manor shows concerning patterns with 45 deficiencies across 9 surveys, including multiple family complaints about resident safety and protection from abuse and neglect. Recurring issues include accident prevention and safety hazards, resident rights violations, and care planning problems. While the facility has addressed each cited deficiency with correction dates, the repeated nature of safety concerns and the fact that families have filed formal complaints warrant careful consideration during your visit.
Mar 20, 2026Routine18
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Infection Control Deficiencies
Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
Resident Rights Deficiencies
Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Administration Deficiencies
Provide training in compliance and ethics.
Administration Deficiencies
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Mar 20, 2026Complaint2
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jul 30, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Apr 22, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 7, 2025Routine14
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jul 15, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Ownership & Operations
Who Operates This Facility
Hempfield Manor
for profit
Chain Affiliation
Hcf Management
22 facilities nationwide
Chain avg rating: 3.4/5 · Rank 7 of 22
Ownership & Management
Owners
Hcf Operations, INC
Owner · Organization
Chad M. Unverferth 12-14-11 Irrv Grantor Tr
Owner (parent company) · Organization
David V. Unverferth 12-14-11 Irrv Grantor Tr
Owner (parent company) · Organization
Hcf, INC
Owner (parent company) · Organization
Jeffrey L. Unverferth 12-14-11 Irrv Grantor Tr
Owner (parent company) · Organization
Joann C. Unverferth 12-29-04 Revocable Trust
Owner (parent company) · Organization
Joann C. Unverferth 12-31-12 Irrevocable Grantor Trust Fbo Kendra M. U
Owner (parent company) · Organization
Joann C. Unverferth 12-31-12 Irrevocable Grantor Trust Fbo Kerri a. Ro
Owner (parent company) · Organization
Joann C. Unverferth 12-31-12 Irrevocable Grantor Trust Fbo Kevan R. Un
Owner (parent company) · Organization
Joann C. Unverferth 12-31-12 Irrevocable Grantor Trust Fbo Kristen S.
Owner (parent company) · Organization
Joann C. Unverferth 12-31-12 Irrevocable Grantor Trust Fbo Kyle J. Unv
Owner (parent company) · Organization
Joseph L. Unverferth 12-15-11 Irrv Grantor Tr
Owner (parent company) · Organization
Lawrence G. Unverferth 12-13-11 Irrv Grantor Tr
Owner (parent company) · Organization
R. Steven Unverferth 12-14-11 Irrv Grantor Tr
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit hempfieldmanor.com
Medicare data downloads
Original nursing home datasets
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