Westmont of Riverside
Limited public data on Westmont of Riverside. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 97 Google reviews
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What this means for your family
The facility offers an impressive, high-end environment with a sales team that excels at making families feel welcome. However, families should perform rigorous due diligence regarding the actual availability of care staff and closely monitor all billing statements for unexpected add-on charges.
Google Reviews
Google Reviews
97 reviews on Google“Westmont of Riverside is highly regarded by many families for its beautiful, well-maintained grounds and a welcoming sales and administrative team, particularly Domonique. However, several reviewers have raised serious concerns regarding inconsistent care levels, frequent resident falls, and administrative issues involving billing discrepancies and contract transparency.”
Quality Themes
Tap a score for detailsStrengths
- Welcoming and professional sales/tour staff
- Beautiful, well-maintained campus and amenities
- Friendly and attentive housekeeping and maintenance teams
- Peaceful and secure community atmosphere
Concerns
- Inconsistent care and resident safety (falls) (mentioned by 2 reviewers)
- Billing discrepancies and unexpected charges (mentioned by 3 reviewers)
- Difficulty reaching administration for issues (mentioned by 3 reviewers)
- Staffing shortages or inconsistent service in dining (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 102 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, often naming specific staff members mentioned by the reviewer. For negative reviews, the owner shifts to a more formal, explanatory, and occasionally defensive tone, often providing context or justifications for service failures.
Questions for Your Tour
- 1The campus looks beautiful and very well-maintained; could you tell us more about the different amenities available for residents to enjoy?
- 2We want to ensure communication is seamless, so what is the best way for our family to stay in regular contact with the administration regarding updates or concerns?
- 3Could you walk us through the protocols in place to prevent falls and ensure resident safety during the night?
- 4What does a typical daily menu look like, and how do you ensure consistent service and quality during meal times?
- 5How does the care team handle medical emergencies or changes in a resident's health needs after business hours?
- 6We noticed your sales and tour team is very welcoming; how does that same level of attentiveness translate to the daily care provided by the nursing staff?
Personalized based on this facility's data
Key Review Excerpts
“Domonique’s help walking thru the process of finding the right apartment for them while my Mother was recovering from some time in the hospital was such a blessing.”
“The cottage was remodelled and in great condition, with new appliances and new flooring. Actually, we are very pleased with the peaceful surroundings, security and privacy that this place offers us.”
“The salesperson, Dominique, is deceptive and makes promises of care and services that either do not exist or cannot be provided due to chronic understaffing.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Mar 4, 2026OtherCleanReport
The facility underwent an unannounced Case Management visit to assess the health, safety, and welfare of the residents. The Licensing Program Analyst conducted interviews and toured the facility, finding no immediate health and safety concerns during the visit. Consequently, no deficiencies were issued per Title 22, Division 6, Chapter 8 of the California Code of Regulations.
Oct 1, 2025Complaint
The investigation substantiated allegations regarding the mismanagement of resident medications, citing multiple deficiencies related to basic health services and medication availability. Two critical deficiencies were cited, specifically concerning the failure to meet health needs and the lack of medication availability for several residents. Immediate corrective action is required to address these serious safety concerns.
Basic services must include arrangements to meet health needs. This requirement was not met based on the evidence reviewed during the investigation.
The licensee failed to ensure medications were available for residents R3 through R13, which poses an immediate risk to the residents' health, safety, or personal rights.
Sep 30, 2025RoutineCleanReport
The facility underwent an annual, unannounced inspection. The LPA reviewed resident and employee records, and inspected the physical plant and safety features. The report explicitly states that zero deficiencies were cited per Title 22, Division 6 of The California Code of Regulations.
Aug 23, 2025ComplaintCleanReport
The report details a complaint investigation regarding fire safety and emergency preparedness. The investigation found that the allegations raised were unsubstantiated based on staff interviews, resident statements, and facility observations. No deficiencies were cited in the final review sections of the report.
Jul 12, 2025ComplaintCleanReport
This report details a complaint investigation conducted on 07/12/2025 regarding allegations of resident treatment neglect. The investigation reviewed records and interviewed staff and residents. The department found no evidence to support the allegation, resulting in the finding that the allegation is Unsubstantiated.
Jun 29, 2025ComplaintCleanReport
This report details an investigation into two allegations: leaving a resident in a soiled diaper and failure to safeguard resident property. For both allegations, the investigation found insufficient evidence to support the claims, resulting in both being marked as 'Unsubstantiated.' No deficiencies were cited in the final report.
Jun 29, 2025ComplaintCleanReport
This report details an investigation into two allegations: leaving a resident in a soiled diaper and failure to safeguard resident property. For both allegations, the investigation found insufficient evidence to support the claims, resulting in both being marked as 'Unsubstantiated.' No deficiencies were cited in the final report.
Jun 28, 2025ComplaintCleanReport
The report details a complaint investigation regarding inadequate food service. The investigator reviewed records and interviewed staff and residents, finding no sufficient evidence to support the allegation. Consequently, the allegation was deemed Unsubstantiated, and no deficiencies were cited.
Ownership & Operations
Who Operates This Facility
Westmont Mgr,gp of Riverside Ops Lp;westmont Lvng
MONYA HENRY
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
97 reviews from families & visitors
Official Website
Visit westmontliving.com
Medicare data downloads
Original nursing home datasets
CA CCLD — View Official Record
Public-record source of inspection history and licensure data shown on this page
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