Riverside Village Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 22 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (21 vs median 13.0)
Below average in CA · Critically understaffed (RN) · Above recommended total nurse staffing · Worst in BVHC, LLC chain · No penalties on record
What this means for your family
This facility is an excellent choice for physical rehabilitation, with several families reporting remarkable recovery success. However, you must be vigilant about staffing levels, as multiple reviewers have noted that understaffing can lead to delays in hygiene care and communication.
Google Reviews
Google Reviews
22 reviews on Google“Families looking for rehabilitation will find a highly capable physical therapy team and a welcoming admissions process led by attentive staff. However, significant concerns exist regarding understaffing, which has led to reports of delayed hygiene care and communication breakdowns between staff and families.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and physical therapy
- Welcoming and professional admissions staff
- Clean and secure facility environment
- Friendly and professional nursing and CNA staff
Concerns
- Chronic understaffing leading to overworked employees (mentioned by 3 reviewers)
- Poor communication regarding patient care and updates (mentioned by 2 reviewers)
- Inconsistent food quality and temperature (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about your physical therapy and rehab programs; can you tell me more about how you tailor those sessions for individual needs?
- 2How does the nursing team ensure that family members are kept consistently updated on changes in a resident's daily care or health status?
- 3What steps is the facility taking to ensure there is always enough staff available to provide attentive care during busy shifts?
- 4Could you describe the dining experience, specifically how you ensure meals are served at the right temperature and meet different dietary needs?
- 5What is the protocol for handling medical emergencies or sudden changes in health during the overnight hours?
- 6What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“Nurse Wendy, Cheyenne and CNA Alicia are wonderful and deeply care. When my husband arrived he couldn't walk or stand, 6 weeks later, disscharge day my husband walked to our car. Thanks to the PT therapist.”
“Marlene Salvatore was an angel. She was kind, informative and very attentive to our family.”
“The place is clean and the rooms are a good size. Our interactions with the staff receive quick responses to our concerns.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Riverside Village Healthcare Center has an extensive pattern of deficiencies with 102 violations across 16 surveys, including 18 complaint-triggered issues where families reported concerns. The facility struggles most with quality of care, fire safety, and resident rights protections. While all deficiencies show correction dates, the high volume and recurring nature across multiple surveys, particularly in basic care areas, suggests systemic challenges that warrant careful consideration during your visit.
Mar 10, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Sep 9, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Aug 12, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 2, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
May 2, 2025Routine20
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Apr 2, 2025Complaint4
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Ownership & Operations
Who Operates This Facility
Riverside Village Healthcare Center
for profit
Chain Affiliation
Bvhc, LLC
12 facilities nationwide
Chain avg rating: 3.3/5 · Rank 12 of 12 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit riversidevillagehealthcare.com
Medicare data downloads
Original nursing home datasets
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