Westmont of Cypress
Families consistently rate this highly — reviewers highlight beautiful, modern, and clean facilities. Schedule a visit to confirm the fit.
based on 67 Google reviews

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What this means for your family
This facility is an excellent choice for families prioritizing luxury amenities, cleanliness, and a vibrant social life. However, you should closely monitor staffing levels and inquire about recent changes in nursing staff, as some long-term families have noted concerns regarding turnover and care consistency.
Google Reviews
Google Reviews
67 reviews on Google“Westmont of Cypress is highly regarded for its beautiful, resort-style amenities, including a swimming pool, modern dining areas, and a clean, high-end atmosphere. While many families praise the compassionate move-in coordinators and the vibrant activity programs, some long-term residents have reported concerns regarding high staff turnover, rising costs, and recent changes in nursing availability.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, modern, and clean facilities
- Compassionate and professional move-in staff
- Wide array of engaging social activities
- High-quality dining and amenities
Concerns
- High staff turnover and management changes (mentioned by 3 reviewers)
- Increasing monthly costs and rate hikes (mentioned by 2 reviewers)
- Reduction in specialized nursing staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 71 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that frequently name-drop specific staff members and acknowledge specific details like food, pets, or event types. They use a professional, warm tone and demonstrate a commitment to privacy and HIPAA compliance when handling sensitive topics.
Questions for Your Tour
- 1We've heard wonderful things about how modern and clean the facility is; could you show us some of the common areas where residents gather?
- 2The dining experience seems to be a highlight here, so could you tell us more about the menu variety and how mealtime is organized?
- 3With so many engaging social activities mentioned by others, what does a typical weekly calendar look like for a resident in assisted living?
- 4How does the nursing team handle medical needs or emergencies during the overnight hours?
- 5We want to ensure long-term stability for our loved one; how would you describe the current stability of the management and caregiving teams?
- 6As we plan for the future, how do you typically handle annual adjustments to the monthly residency rates?
Personalized based on this facility's data
Key Review Excerpts
“I was personally recommend for this comedy show and I couldn’t have been happier. Director Krystal Neitzke was a true professional, easy to work with and her staff set up the retirement community perfectly for a comedy show.”
“Many many thanks to Krystal at Westmont. She is AMAZING, dependable, kind the reason we chose Westmont. ❤️ She made the move so smooth, went OUT OF HER WAY to be able to get mom in there straight from rehab, pulling strings to make it possible.”
“My mother's eyes have brightened after having moved into Westmont of Cypress. Although she misses her home of 65 years, which is completely understandable, fact is her being able to eat meals with new friends and easily do activities with others throughout the day, in addition to being safer and well cared for by a cheerful staff, has made a wonderful impact.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Jan 13, 2026Other
The inspection was a Case Management follow-up regarding an elopement incident. The primary finding is a Type B deficiency related to inadequate care and supervision for a resident who eloped from the facility. The facility was cited for failing to meet basic service requirements concerning resident supervision.
Basic services must include care and supervision as defined by regulations. This requirement was not met, as evidenced by the resident eloping from the facility.
The facility failed to ensure that care and supervision were provided to Resident 1 (R1), who eloped from the facility on 12/25/25 and was found in a nearby hotel lobby. This poses a potential health and safety risk.
Dec 8, 2025OtherCleanReport
The facility underwent an unannounced required visit on December 8, 2025. The inspection noted that the facility was furnished, and key areas like the kitchen, storage, and infection control practices were observed to be compliant. The report explicitly states that there were no deficiencies found during this inspection visit.
Nov 14, 2025ComplaintCleanReport
This report details a complaint investigation initiated on 11/05/2025 regarding allegations that staff do not ensure resident medications are given as prescribed. Following a review of records and staff interviews, the agency concluded that the allegation was unfounded.
Mar 10, 2025RoutineCleanReport
The facility underwent an unannounced required annual visit. The inspector noted that the facility is well-maintained, with adequate staffing documentation and operational safety measures in place. No deficiencies were cited during this inspection.
Jul 30, 2024ComplaintCleanReport
This report details a Complaint Investigation conducted on 07/24/2024, with the final documentation signed on 07/30/2024. The facility was investigated regarding allegations that staff were not meeting resident needs and that staff were not answering calls timely. Both allegations were ultimately deemed unfounded based on interviews conducted with residents and staff.
Jul 30, 2024ComplaintCleanReport
This report details a Complaint Investigation conducted on 07/24/2024, with the final documentation signed on 07/30/2024. The facility was investigated regarding allegations that staff were not meeting resident needs and that staff were not answering calls timely. Both allegations were ultimately deemed unfounded based on interviews conducted with residents and staff.
Aug 1, 2023ComplaintCleanReport
This report details a complaint investigation regarding whether facility staff provided toilet paper to residents. The investigation found that residents in Memory Care and Assisted Living received toilet paper as part of housekeeping services, and the facility observed toilet paper in resident restrooms. The allegation was ultimately deemed unsubstantiated.
Mar 10, 2023ComplaintCleanReport
This report details the findings of a complaint investigation regarding resident showering needs and meal quality. The investigation found that the allegations were unsubstantiated based on interviews, observations, and documentation reviewed by the Licensing Program Analyst. Therefore, no deficiencies were cited in this report.
Ownership & Operations
Who Operates This Facility
Westmont Living, INC ; Wm Cypress Mgr.lp Gp of Cyp
NANCY RODRIGUEZ
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit westmontliving.com
Medicare data downloads
Original nursing home datasets
CA CCLD — View Official Record
Public-record source of inspection history and licensure data shown on this page
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