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Nursing HomeMedicaid

Alamitos West Health & Rehabilitation

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

3902 Katella Avenue, Los Alamitos, CA 90720150 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 69 Google reviews

5
4
3
2
1
Alamitos West Health & Rehabilitation Nursing Home in Los Alamitos, CA — Street View
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What this means for your family

This facility is an excellent choice for physical rehabilitation, as the therapy team is frequently cited as a major strength. However, families must be vigilant regarding medication schedules and should closely monitor the security of personal belongings, as multiple reviews have noted issues with theft and delayed medication.

Google Reviews

Google Reviews

69 reviews on Google
Families seeking rehabilitation services will find a highly praised physical therapy team and many compassionate nursing staff members. However, significant concerns exist regarding medication timing, inconsistent communication from administration, and reports of missing personal property.

Quality Themes

Tap a score for details
Food1.0Staff7.0Clean9.0Activities8.0Meds2.0MemoryN/AComms3.0Value4.0

Strengths

  • Excellent physical and occupational therapy
  • Compassionate and attentive nursing staff
  • Clean and well-maintained facility
  • Inclusive and engaging resident activities

Concerns

  • Delays in medication administration (mentioned by 2 reviewers)
  • Inconsistent communication from administration and social services (mentioned by 3 reviewers)
  • Loss or theft of residents' personal property
  • Inconsistent nursing response times (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(2)'19(4)'22(3)'24(4)'26(17)

Distribution · 70 analyzed

5
44
4
4
3
0
2
3
1
19

How They Respond to Reviews

60%response rate
Good

The owner provides highly personalized responses to positive reviews, often addressing specific staff members or clinical experiences mentioned. For negative reviews, the owner uses a consistent professional template that acknowledges the concern and requests direct contact for resolution.

Questions for Your Tour

  • 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how those are integrated into a resident's daily routine?
  • 2What kind of social activities or group outings do you have planned to keep residents engaged with one another?
  • 3How does the nursing team ensure that medications are administered accurately and on a strict schedule every day?
  • 4What is the best way for our family to stay in regular contact with the administration and social services team regarding updates on our loved one?
  • 5Can you describe the process for tracking and securing residents' personal belongings to prevent any items from being misplaced?
  • 6How does the facility handle medical emergencies or changes in health status during the overnight hours?

Personalized based on this facility's data


Key Review Excerpts

My mom was there for 6 weeks for rehab after a fall and broken knee cap. The staff is fantastic, attentive, professional and caring.

Rehab patient's family · 2026★★★★★

The building was always clean, and any time we had a question or needed something, someone was there to help.

Long-term resident's family · 2025★★★★★

The staff here are compassionate, attentive, and truly go out of their way to make sure every patient feels seen and cared for.

Patient experience · 2025★★★★★
Source: 69 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.40hrs
53%
Registered nurses for medical care
Total Nursing
4.20hrs
OK
All nurses + aides combined

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

7

measures

Worse Than Avg

6

measures

Mixed Results

4

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.9%
Worse than Avg
Here
29.9%
US
19.4%
CA
10.7%
Orange
9.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility6.4%
Better than Avg
Here
6.4%
US
19.5%
CA
13.7%
Orange
13.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility19.3%
Worse than Avg
Here
19.3%
US
14.4%
CA
10.4%
Orange
9.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.7%
Better than Avg
Here
4.7%
US
12.1%
CA
7.0%
Orange
6.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.2%
Mixed vs Avgs
Here
9.2%
US
15.4%
CA
11.6%
Orange
8.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility14.5%
Mixed vs Avgs
Here
14.5%
US
15.3%
CA
10.5%
Orange
9.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility74.8%
Worse than Avg
Here
74.8%
US
79.7%
CA
93.2%
Orange
94.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility78.0%
Worse than Avg
Here
78.0%
US
81.8%
CA
94.2%
Orange
95.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
1.6%
CA
1.5%
Orange
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

30deficiencies
Well above state avg (15.4)
29 complaint-triggered

Alamitos West has 85 federal deficiencies across 9 surveys with concerning patterns in medication management, infection control, and resident care quality. Families filed 23 complaints that triggered inspections. Recent uncorrected issues from August 2025 include serious problems with care delivery, infection control, and facility environment. While the facility reports correcting most deficiencies, recurring problems persist across multiple surveys, suggesting systemic challenges requiring careful family consideration before placement.

Mar 20, 2026Complaint
1
0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Feb 3, 2026Complaint
2
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Nov 19, 2025Routine
25
0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0813Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0500Potential for harm · IsolatedCorrected

Services Deficiencies

Meet other general requirements that are deficient.

0557Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0578Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0645Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0695Minimal · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0847Minimal · PatternCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

Aug 22, 2025Complaint
4
0684Minimal · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Minimal · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Minimal · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Jul 9, 2025Complaint
2
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Apr 3, 2025Complaint
6
0909Potential for harm · IsolatedCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

0909Potential for harm · IsolatedCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

0557Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0803Minimal · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0557Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0803Minimal · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Alamitos West Health & Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

338 facilities nationwide

Chain avg rating: 3.2/5 · Rank 195 of 328

Ownership & Management

Key personnel

Burnam, SoonOfficer / DirectorCluff, CaseyManaging Control - Governing BodyWillits, AdamOfficer / DirectorLooper, WilliamOfficer / DirectorSato, AmiOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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