Katella Senior Living Community

The investigation was conducted regarding allegations of uncomfortable accommodations and malodorous bathroom sink water. The investigator found no evidence to support these claims during the walkthrough and review of records. Consequently, all allegations were deemed unsubstantiated.

This report details a Complaint Investigation conducted following allegations regarding staff impairment, unsafe environments, and resident care issues. The investigator reviewed records and interviewed staff and residents, finding that the allegations were unsubstantiated based on the preponderance of evidence standard.

This report details a complaint investigation conducted regarding inadequate staffing leading to unmet resident toileting needs. The investigation found that the allegation was unsubstantiated based on staff interviews, record review, and observations. No deficiencies were cited in this report.

COMPLAINT INVESTIGATION REPORT

The facility underwent an unannounced Case Management visit to follow up on a self-reported incident. The inspector observed the facility and conducted interviews with staff and a resident. The report notes that the inspector requested several pertinent documents, but no specific deficiencies or citations were recorded in the provided text.

The facility underwent a required comprehensive annual inspection. The inspector noted that the facility is clean, in good repair, and operating in safe conditions. No deficiencies were cited during the review of the physical plant, food service, or care and supervision areas.

This was an unannounced Case Management visit following a prior complaint investigation. The primary deficiency noted was the absence of the required 'See Something, Say Something' sign at the facility entrance. The facility was advised that the correct sign must be posted.

This report details a complaint investigation visit conducted on 03/27/2023, with findings documented on 04/05/2023. The initial allegation that staff do not provide planned activities was investigated through observations, interviews, and record reviews. The complaint was ultimately found to be UNFOUNDED.