Westminster Woods on Julington Creek
Strong Medicare quality ratings; families often praise beautiful, nature-focused campus. Still worth an in-person visit.
based on 173 Google reviews
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What this means for your family
Westminster Woods offers an exceptional lifestyle for independent living residents, with a beautiful campus and a vibrant social calendar. However, families seeking memory care or skilled nursing should exercise extreme caution; multiple reviewers have documented serious concerns regarding staffing levels and communication. We strongly recommend requesting a tour of the healthcare units specifically and speaking with current families of residents in those areas before committing.
Google Reviews
Google Reviews
173 reviews on Google“Westminster Woods on Julington Creek is a large, scenic Life Plan Community that receives overwhelming praise from independent living residents for its beautiful, tree-filled campus and active social atmosphere. However, the facility faces serious, recurring criticism regarding its healthcare and memory care units, with multiple families reporting issues related to understaffing, neglect, and poor communication during medical crises.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, nature-focused campus
- Active social and activity calendar
- Friendly and welcoming resident community
- Comprehensive continuum of care options
Concerns
- Understaffing in healthcare and memory care units (mentioned by 4 reviewers)
- Neglect and lack of communication regarding resident falls or injuries (mentioned by 3 reviewers)
- Poor quality of care and unprofessionalism in the memory care unit (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 174 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the beautiful nature-focused campus here, what are some of the most popular outdoor activities or social events that residents participate in on a weekly basis?
- 2I noticed you are very active in responding to feedback online; how do you typically keep families updated and involved when a resident has a medical incident or a fall?
- 3With the memory care unit being a specialized area, could you walk me through your current staffing approach and how you ensure consistent, high-quality care for those residents?
- 4How does your team coordinate medication management to ensure accuracy and timely administration for residents with complex health needs?
- 5Since communication is so important to our family, what is the standard protocol for notifying us about changes in a resident's daily health status or care plan?
- 6How do you maintain your high standards of care and resident engagement during shift changes or busier times of the day?
Personalized based on this facility's data
Key Review Excerpts
“The longer I have been here (5+ years now) the more convinced I am that it was the right choice for me. There are certainly communities that are “fancier”, but they generally come with larger price tags.”
“Our mom was neglected. Plan and simple. She fell. The facility knew she fell. We were not notified. We found out when we picked her up for Thanksgiving. They refused to acknowledge anything.”
“Moved my mother into the memory care, this was the worst experience of my life, I know they contributed greatly to her passing, she was over medicated from doctors on staff that never even saw her, fell out of bed a broke her shoulder, no one checked on her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Westminster Woods on Julington Creek has a relatively clean inspection record with only 3 deficiencies across 2 surveys, all related to safety and emergency preparedness rather than direct patient care. Issues involved blocked emergency exits, fire alarm system maintenance, and emergency preparedness programs. All deficiencies have been corrected by the facility, suggesting responsive management when problems are identified.
Nov 15, 2024Routine1
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Dec 29, 2022Routine2
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Ownership & Operations
Who Operates This Facility
Westminster Woods on Julington Creek
nonprofit
Chain Affiliation
Westminster Communities of Florida
9 facilities nationwide
Chain avg rating: 4.4/5 · Rank 3 of 8 (Best)
Ownership & Management
Owners
Westminster Services INC
Owner (parent company) · Organization
Keith, Henry
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
173 reviews from families & visitors
Official Website
Visit westminstercommunitiesfl.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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