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Nursing HomeMedicaid

Westminster Suncoast

Strong Medicare quality ratings; families often praise beautiful, well-maintained campus and grounds. Still worth an in-person visit.

1095 Pinellas Point Dr S, Greater Pinellas Point · Saint Petersburg, FL 33705120 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 74 Google reviews

5
4
3
2
1
Westminster Suncoast Nursing Home in Saint Petersburg, FL — Street View
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What this means for your family

Westminster Suncoast offers a vibrant, beautiful environment for independent living, but families should exercise caution regarding the skilled nursing and rehab units. If considering this facility for rehab, ensure you have a clear plan for daily family involvement to compensate for reported communication gaps and staffing challenges.

Google Reviews

Google Reviews

74 reviews analyzed
Westminster Suncoast is a Life Plan Community that receives high praise from independent living residents for its beautiful grounds, active social calendar, and friendly atmosphere. However, the facility faces significant criticism regarding its skilled nursing and rehabilitation units, with multiple families reporting poor communication, understaffing, and inconsistent care quality for short-term patients.

Quality Themes

Tap a score for details
Food8.0Staff5.0Clean7.0Activities9.0Meds3.0MemoryN/AComms2.0Value4.0

Strengths

  • Beautiful, well-maintained campus and grounds
  • Active and engaging social activities
  • Compassionate and helpful nursing leadership
  • Strong independent living community

Concerns

  • Poor communication and lack of responsiveness from staff (mentioned by 6 reviewers)
  • Understaffing in skilled nursing and rehab units (mentioned by 3 reviewers)
  • Issues with billing, refunds, and financial transparency (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(3)'18(4)'20(11)'23(5)'25(29)'26(4)

Distribution

5
48
4
8
3
2
2
0
1
15

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the campus grounds are beautiful; what are some of the most popular social activities that residents here really seem to enjoy?
  • 2Since we value clear communication, what is the best way for families to stay updated on their loved one’s daily progress and care needs?
  • 3I see that you are active in responding to feedback online; how does your leadership team use family input to improve the care experience?
  • 4How do you ensure that medication management remains consistent and accurate for residents in the skilled nursing unit?
  • 5Could you walk me through your process for financial transparency and billing so we can understand exactly what to expect regarding costs?
  • 6In light of your 4-star staffing rating, how do you manage shift transitions to ensure that residents receive attentive care throughout the day and night?

Personalized based on this facility's data


Key Review Excerpts

The skilled nursing piece is apathetic, sloppy and coordination of care, communication about rehabilitation and medication management is dangerously off.

Rehab patient's family · 2024☆☆☆☆

Cassie, the Director of Nursing, is AMAZING. She truly cares, and takes the time to talk in a factual but caring way. She is a wealth of information and for the first time in a very long ordeal, I feel like there are some resources and direction for my Mom, and for us, her family.

Rehab patient's family · 2025★★★★★

The long term care is continually understaffed, meaning the frail residents are left waiting for care. Or worse, become so frustrated with waiting they try to get up and help themselves and risk falling.

Long-term resident's family · 2021☆☆☆☆
Source: 74 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.79hrs
OK
Registered nurses for medical care
Total Nursing
3.86hrs
94%
All nurses + aides combined
Staff Turnover
39%
Lower is better (< 30% = good)
RN Turnover
45%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

12

measures

Worse Than Avg

1

measures

Mixed Results

4

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility6.2%
Better than Avg
Here
6.2%
US
19.4%
FL
11.5%
Pinellas
11.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.6%
Better than Avg
Here
3.6%
US
15.4%
FL
8.7%
Pinellas
8.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.3%
Better than Avg
Here
9.3%
US
19.5%
FL
15.0%
Pinellas
19.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.2%
Better than Avg
Here
6.2%
US
14.4%
FL
9.1%
Pinellas
10.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.1%
Mixed vs Avgs
Here
4.1%
US
12.1%
FL
4.1%
Pinellas
3.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.1%
Better than Avg
Here
8.1%
US
15.3%
FL
10.6%
Pinellas
10.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility92.1%
Mixed vs Avgs
Here
92.1%
US
81.8%
FL
94.8%
Pinellas
92.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility85.9%
Mixed vs Avgs
Here
85.9%
US
79.7%
FL
94.7%
Pinellas
93.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
FL
1.5%
Pinellas
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Near state avg (7.3)
7 complaint-triggered

Westminster Suncoast shows concerning patterns including recent complaint-triggered deficiencies involving resident abuse and neglect reporting in November 2024, indicating families filed serious reports. Recurring issues span medication management, care planning, fire safety systems, and facility maintenance across multiple surveys from 2020-2024. While all deficiencies show correction dates, the persistence of similar problems and recent abuse-related complaints warrant careful consideration during any visit.

Feb 25, 2026Complaint
5
0684ModerateCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0600MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0761MinorCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 12, 2024Complaint
2
0600MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Apr 25, 2024Routine
8
0657MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0686MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698MinorCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0699MinorCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0726MinorCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0211MinorCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0771MinorCorrected

Miscellaneous Deficiencies

Ensure that smoke control systems are tested and documented in accordance with established engineering principles.

Feb 16, 2022Routine
6
0759ModerateCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0511MinorCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0550MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0578MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0770MinorCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

Nov 19, 2020Routine
10
0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0026MinorCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0211MinorCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0345MinorCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0351MinorCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353MinorCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355MinorCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0929MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

0759MinorCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0921MinorCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Westminster Suncoast

Organization Type

nonprofit

Chain Affiliation

Chain Name

Westminster Communities of Florida

Chain Size

8 facilities nationwide

Chain avg rating: 4.4/5 · Rank 5 of 8

Ownership & Management

Key personnel

Doddridge, DonaldOfficer / DirectorKeith, HenryOfficer / DirectorFaubel, MeganOfficer / DirectorHennis, GarryOfficer / DirectorKeith, HenryOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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