Westminster Suncoast
Strong Medicare quality ratings; families often praise beautiful, well-maintained campus and grounds. Still worth an in-person visit.
based on 74 Google reviews

Watch Westminster Suncoast
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Westminster Suncoast offers a vibrant, beautiful environment for independent living, but families should exercise caution regarding the skilled nursing and rehab units. If considering this facility for rehab, ensure you have a clear plan for daily family involvement to compensate for reported communication gaps and staffing challenges.
Google Reviews
Google Reviews
74 reviews analyzed“Westminster Suncoast is a Life Plan Community that receives high praise from independent living residents for its beautiful grounds, active social calendar, and friendly atmosphere. However, the facility faces significant criticism regarding its skilled nursing and rehabilitation units, with multiple families reporting poor communication, understaffing, and inconsistent care quality for short-term patients.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus and grounds
- Active and engaging social activities
- Compassionate and helpful nursing leadership
- Strong independent living community
Concerns
- Poor communication and lack of responsiveness from staff (mentioned by 6 reviewers)
- Understaffing in skilled nursing and rehab units (mentioned by 3 reviewers)
- Issues with billing, refunds, and financial transparency (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the campus grounds are beautiful; what are some of the most popular social activities that residents here really seem to enjoy?
- 2Since we value clear communication, what is the best way for families to stay updated on their loved one’s daily progress and care needs?
- 3I see that you are active in responding to feedback online; how does your leadership team use family input to improve the care experience?
- 4How do you ensure that medication management remains consistent and accurate for residents in the skilled nursing unit?
- 5Could you walk me through your process for financial transparency and billing so we can understand exactly what to expect regarding costs?
- 6In light of your 4-star staffing rating, how do you manage shift transitions to ensure that residents receive attentive care throughout the day and night?
Personalized based on this facility's data
Key Review Excerpts
“The skilled nursing piece is apathetic, sloppy and coordination of care, communication about rehabilitation and medication management is dangerously off.”
“Cassie, the Director of Nursing, is AMAZING. She truly cares, and takes the time to talk in a factual but caring way. She is a wealth of information and for the first time in a very long ordeal, I feel like there are some resources and direction for my Mom, and for us, her family.”
“The long term care is continually understaffed, meaning the frail residents are left waiting for care. Or worse, become so frustrated with waiting they try to get up and help themselves and risk falling.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Westminster Suncoast shows concerning patterns including recent complaint-triggered deficiencies involving resident abuse and neglect reporting in November 2024, indicating families filed serious reports. Recurring issues span medication management, care planning, fire safety systems, and facility maintenance across multiple surveys from 2020-2024. While all deficiencies show correction dates, the persistence of similar problems and recent abuse-related complaints warrant careful consideration during any visit.
Feb 25, 2026Complaint5
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 12, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 25, 2024Routine8
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Miscellaneous Deficiencies
Ensure that smoke control systems are tested and documented in accordance with established engineering principles.
Feb 16, 2022Routine6
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Nov 19, 2020Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Ownership & Operations
Who Operates This Facility
Westminster Suncoast
nonprofit
Chain Affiliation
Westminster Communities of Florida
8 facilities nationwide
Chain avg rating: 4.4/5 · Rank 5 of 8
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
74 reviews from families & visitors
Official Website
Visit westminstercommunitiesfl.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Bay Pointe Nursing Pavilion
2.4 miNursing Home · Saint Petersburg, FL
Addington Place at College Harbor
3.0 miNursing Home · Saint Petersburg, FL
Gentle Horizon House INC
4.9 miAssisted Living · Saint Petersburg, FL
Bayside Care Center
5.2 miNursing Home · Saint Petersburg, FL
Woodlawn Oaks Assisted Living LLC
5.2 miAssisted Living · Saint Petersburg, FL
Westminster Palms
5.4 miAssisted Living · Saint Petersburg, FL