South Heritage Health & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 28 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (20 vs median 6.0)
- High RN turnover (54%)
Bottom 25% in FL · Below recommended RN staffing · Worst in SENIOR HEALTH SOUTH chain · $90,405 in fines · Abuse citation
What this means for your family
While the facility's therapy department is frequently praised for effective rehabilitation, the reports of neglect and poor hygiene are extremely concerning. If you consider this facility, conduct an unannounced visit and observe the response time to call buttons and the cleanliness of patient rooms firsthand.
Google Reviews
Google Reviews
28 reviews analyzed“South Heritage Health & Rehabilitation Center receives highly polarized feedback, with some families praising the therapy team and admissions process, while others report severe neglect and unprofessionalism. Critical concerns include reports of patients being left in soiled conditions, ignored call buttons, and failures in basic medical care and dietary management. Prospective families should be aware of the significant inconsistency in care quality described by reviewers.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy team
- Helpful admissions and administrative staff
- Small, intimate facility environment
Concerns
- Neglect and lack of basic patient care (hygiene/call buttons) (mentioned by 5 reviewers)
- Unprofessional or rude staff behavior (mentioned by 4 reviewers)
- Dirty or unsanitary room conditions (mentioned by 3 reviewers)
- Poor communication and lack of accountability (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility has 74 residents, could you walk me through the current process for ensuring call buttons are answered promptly and that residents receive consistent assistance with daily hygiene?
- 2I understand the rehab team is highly regarded here; how do you ensure that same level of dedicated attention and care is maintained for residents who are not in active therapy?
- 3With the recent focus on improving facility standards, what specific protocols have been implemented to ensure that resident rooms are kept clean and sanitized on a daily basis?
- 4How does your leadership team handle communication with families when concerns arise, and what steps are taken to ensure there is clear accountability for resolving those issues?
- 5What is your current process for medication management to ensure accuracy and safety for residents, especially given the importance of this area in daily care?
- 6Could you describe the daily activity schedule and how you encourage residents to participate in social life to ensure they feel engaged and well-cared for in this intimate environment?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team was very diligent and had my aunt in and out within 12 days.”
“The therapy department did a great job getting me ready for release.”
“The staff would run to my mom’s room as I entered the building for damage control. Therapy never came, they ignored her call button, shut her door so she couldn’t call for help, dirty, left her flat for 2 days in a broken bed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has serious concerns with multiple families filing complaints about resident protection from abuse and neglect, which triggered investigations in 2025. The most recurring problems involve medication management, resident safety and rights, and building safety systems. While all deficiencies show correction dates, the pattern of repeated abuse protection violations and complaint-driven investigations across medication errors, nursing staffing, and infection control suggests ongoing care quality issues that families should carefully evaluate before placement.
Oct 15, 2025Complaint3
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Sep 2, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 25, 2025Complaint10
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Feb 13, 2025Routine15
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 10, 2023Routine15
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
May 20, 2021Routine4
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Egress Deficiencies
Meet other general requirements.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Federal Penalties
Fine
Sep 2, 2025
$84,160
Fine
Apr 25, 2025
$90,405
Ownership & Operations
Who Operates This Facility
South Heritage Health & Rehabilitation Center
nonprofit
Chain Affiliation
Senior Health South
8 facilities nationwide
Chain avg rating: 2.0/5 · Rank 8 of 8 (Worst)
Ownership & Management
Owners
Senior Health Properties-south INC.
Owner · Organization
Senior Health South Ex LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit southheritagehealthandrehab.com
Medicare data downloads
Original nursing home datasets
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