Westminster-Canterbury of Richmond
Strong Medicare quality ratings; families often praise beautiful, well-maintained grounds and facilities. Still worth an in-person visit.
based on 145 Google reviews
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What this means for your family
Westminster-Canterbury offers an exceptional lifestyle for independent living, but families considering the skilled nursing or rehab units should proceed with caution. We strongly recommend scheduling a tour specifically of the healthcare wing and asking for a direct contact person in administration to ensure you have a reliable point of communication if issues arise.
Google Reviews
Google Reviews
145 reviews on Google“Westminster-Canterbury of Richmond is widely regarded as a premium, amenity-rich retirement community with beautiful grounds and high-quality independent living facilities. However, recent reviews from families of residents in skilled nursing and rehab highlight significant concerns regarding communication, administrative responsiveness, and staffing levels. While many praise the lifestyle and dining, others report issues with cleanliness and unprofessionalism in the healthcare sections.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained grounds and facilities
- High-quality dining and restaurant options
- Extensive range of activities and wellness programs
- Compassionate nursing care in specific units
Concerns
- Poor communication and lack of follow-up from administration (mentioned by 4 reviewers)
- Understaffing in skilled nursing and rehab units (mentioned by 3 reviewers)
- Unprofessional or rude behavior from specific staff members (mentioned by 4 reviewers)
- Cleanliness issues including odors and pests (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 146 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the beautiful grounds and extensive wellness programs here, how do you ensure residents in the memory care unit are fully integrated into these daily activities?
- 2We understand that communication is vital for families; what is your standard process for keeping us updated on our loved one’s daily health and any changes in their care plan?
- 3With the high volume of residents at this facility, how do you maintain consistent staffing levels in the skilled nursing unit to ensure every resident receives timely attention?
- 4What specific protocols do you have in place to maintain the high standard of cleanliness and hygiene throughout the building on a daily basis?
- 5Can you walk us through how your nursing staff handles medical emergencies or sudden changes in a resident's condition during evening and weekend hours?
- 6How does the leadership team address feedback from families to ensure that every interaction with staff remains professional and supportive?
Personalized based on this facility's data
Key Review Excerpts
“I expected high level institutional food. Boy was I wrong. This food was on par with any of the restaurants I have been to in Richmond (or better).”
“No words can adequately describe the incredible care my sister has been getting in healthcare at end of life. Every nurse has been so compassionate.”
“Very disappointed in the lack of communication/follow up from administrators concerning a recent fall of my mother in law. I’ve lost my trust in this facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows an ongoing pattern of deficiencies across multiple care areas, with families filing complaints that triggered recent investigations in 2024. The most recurring issues involve resident rights notifications, care planning and medical records, and safety systems (fire/emergency equipment). While all deficiencies have correction dates, problems persist across surveys from 2021 to 2024, suggesting potential systemic challenges with maintaining consistent compliance standards.
Oct 30, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 12, 2024Routine4
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
May 25, 2023Routine5
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Mar 25, 2021Routine8
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Ownership & Operations
Who Operates This Facility
Westminster-Canterbury of Richmond
nonprofit
Ownership & Management
Owners
Westminster Canterbury Corporation
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
145 reviews from families & visitors
Official Website
Visit wcrichmond.org
Medicare data downloads
Original nursing home datasets
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