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Limited public data on It's My Home LLC. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 8 Google reviews
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Every family's needs are unique. We encourage you to visit It's My Home LLC in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.
Families should approach this facility with caution as recent reviews are highly critical, citing reckless driving by staff and a lack of care. While some long-term reviews praise the compassionate, family-like treatment from specific staff members, more recent feedback warns of safety and neglect concerns.
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Distribution · 8 analyzed
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Key Review Excerpts
“At an extremely difficult time for our family. Ola treated us AS HER OWN FAMILY!!! Her kindness, thoughtfulness and selflessness were far beyond any of our expectations.”
“Caring staff but not well trained and safe transfers”
Source: VA State Licensing Agency
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: An on-site inspection related to the license renewal was completed on November 14, 20245. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: There were no residents residing at the facility at the time of the on-site inspection. The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of interviews conducted with staff: 1 Observations by licensing inspector: There were no health or safety concerns noted related to the physical conditions of the facility. The facility has the required furniture (i.e. bed, chairs, lamps, etc?) so residents can be admitted without delay. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Coy Stevenson, Licensing Inspector at (804) 972-4700 or by email at coy.stevenson@dss.virginia.gov.
Based on record reviews and interviews, it was determined that the provided did not review the emergency preparedness plan for the facility at least annually, documenting that the review occurred by signing and dating the plan and making necessary plan revisions. Evidence: 1) During the on-site review, the provider did not have documentation showing that the emergency preparedness plan for the facility was reviewed at least annually, that the review was documented by signing and dating the plan, and making necessary plan revisions. 2) Staff #1 confirmed during their interview that the emergency preparedness plan for the facility was not reviewed at least annually.
Based on record reviews and interviews, it was determined that the provider did not maintain documentation of annual contact with the local emergency coordinator to determine (i) local disaster risks, (ii) communitywide plans to address different disasters and emergency situations, and (iii) assistance, if any, that the local emergency management office will provide the facility in an emergency. Evidence: 1) During the on-site review, the provider did not have documentation showing annual contact with the local emergency coordinator to determine: (i) local disaster risks, (ii) communitywide plans to address different disasters and emergency situations, and (iii) assistance, if any, that the local emergency management office will provide to the facility in an emergency. 2) Staff #1 confirmed during their interview that annual contact with the local emergency coordinator did not occur.
Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 4 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 2 Number of staff records reviewed: 2 Number of interviews conducted with residents: Number of interviews conducted with staff: 2 Observations by licensing inspector: Interactions between residents and staff and amongst themselves were observed. Interactions were appropriate and appropriate level of supervision provided. The physical conditions of the home were observed, to include resident rooms, common areas, kitchen areas, bathrooms, and the exterior grounds. No safety concerns noted. Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Coy Stevenson, Licensing Inspector at (804) 972-4700 or by email at coy.stevenson@dss.virginia.gov.
Based on record reviews and interviews, it was determined that prior to, or at the time of admission, resident #1 and resident #2 did not sign and date a resident agreement that specifies the charges for accommodations, services, care, and the frequency of payment and any rules related to non-payment. Evidence: 1) At the time of the on-site review, a review of the written agreements between resident #1 and resident #2 and the facility did not contain an agreement, or acknowledgment of notification, specific to charges for accommodations, services, care, and the frequency of payment, and any rules relating to non-payment. 2) Staff #3 reviewed the written agreements and confirmed a section detailing charges for accommodations, services, care, and the frequency of payment, and any rules relating to non-payment was not included in the written agreements.
Based on record reviews and interviews, it was determined that a comprehensive individualized service plan was not completed within 30 days after admission for each resident. Evidence: 1) At the time of the on-site inspection, a review of the respective records for resident #1 and resident #2 did not contain a comprehensive plan of care that was developed within 30 days after admission dates. 2) Staff #3 reviewed the respective records for resident#1 and resident #2 and confirmed that a comprehensive individualized service plan for each resident was not completed within 30 days after their respective admission dates
Based on interviews and a review of staff records, it was determined the facility did not ensure the required signed and dated sworn disclosure statement is maintained in staff records. Evidence: 1) At the time of the on-site inspection, a review of the record for staff #1 did not contain a filled out, signed, and dated sworn disclosure statement. 2) Staff #3 confirmed that the required sworn disclosure statement was not in staff #1?s record.
Based on observations and interviews, it was determined that the facility has not registered with the Department of State Police to receive notice of the registration, or reregistration, of any sex offender within the same or a contiguous zip code area where the facility is located. Evidence: 1) At the time of the on-site inspection, the provider did not demonstrate that they had registered with the Department of State Police to receive notice of registration, or re-registration, of a known sex offender within the area or contiguous zip code. 2) Staff #3 confirmed the facility is not registered with the Department of State Police to receive notice of registration, or re-registration, of a known sex offender within the area or contiguous zip code.
Based on record reviews and interviews, it was determined that a preliminary plan of care to address the basic needs of residents and adequately protect their health, safety and welfare for residents was not completed at the time of admission, or no more than seven (7) days prior to admission. Evidence: 1) At the time of the on-site inspection, a review of the respective records for resident #1 and resident #2 did not contain a preliminary plan of care to address their basic needs and adequately protect their health, safety and welfare that was developed at the time of admission, or no more than seven (7) days prior to admission. 2) Staff #3 reviewed the respective records for resident#2 and confirmed that a preliminary plan of care to address their basic needs and adequately protect their health, safety and welfare that was developed at the time of admission, or no more than seven (7) days prior to admission, was not completed.
Based on a review of records and interviews, it was determined that the facility did not ensure staff submitted the results of a risk assessment documenting the absence of tuberculosis in a communicable form, on or no more than Seven (7) days, before their first day of work, that is no older than 30 days. Evidence: 1) A review of staff #2?s file did not contain the results of a risk assessment, documenting the absence of tuberculosis in a communicable form, that was no more than Seven (7) days, before their first day of work. The risk assessment in resident #2?s file was dated March 25, 2022. 2) Staff #3 reviewed the record for staff #2 and was unable to provide documentation of a completed TB risk assessment, that was completed no more than Seven (7) days before their first day or work that was no older than 30 days.
Based on observations and interviews, it was determined that the facility did not ascertain, prior to admission, whether a potential resident is a registered sex offender, as evidenced by documenting in the resident's record the date this was ascertained. Evidence: 1) At the time of the on-site inspection, a review of the respective records for resident #1 and resident #2 did not contain documentation showing the date the facility ascertained if resident #1 or resident #2 are registered sex offenders. 2) Staff #3 reviewed the respective files for resident #1 and resident #2 and confirmed there was not documentation showing the date the facility ascertained if either resident is a registered sex offender.
Based on record reviews and interviews, it was determined that an assessment of resident?s strengths and needs utilizing the Uniform Assessment Instrument ( UAI
Based on record reviews and interviews, it was determined that the facility did not ensure that an updated uniform assessment instrument ( UAI
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 12-05-2023, 8:50 ? 9:35 am The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 0 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility, first aid kit, water temperatures, discussion of items, etc.. Number of resident records reviewed: 0 Number of staff records reviewed: 2 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 1 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Alex Poulter, Licensing Inspector at (804)662-9771 or by email at alex.poulter@dss.virginia.gov
Based on observation and interview with staff, the facility failed to ensure the rights and responsibilities of residents were posted conspicuously in a public place in the facility. Evidence: 1. During inspection on 12-05-2023, the rights and responsibilities of residents were not posted in the facility, as confirmed by Staff #1.
The facility is on a conditional license due to newly opening. At this time, there are no residents residing in the facility. A conditional renewal inspection will be conducted to ensure ongoing compliance.
Type of inspection: Initial Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: May 12, 2023, 9:02 a.m. - 9:30 a.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 0 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Observations by licensing inspector: Toured the facility that is a residential home converted to ALF. Discussed emergency preparedness, buildings and grounds. The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website should the facility be issued a license to operate. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of a licensed facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Alexandra Poulter, Licensing Inspector at 804-662-9771 or by email at alex.poulter@dss.virginia.gov
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