Westlake Convalescent Hospital
Strong Medicare quality ratings; families often praise effective rehabilitation and physical therapy. Still worth an in-person visit.
based on 17 Google reviews
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What this means for your family
While some patients have experienced successful physical rehabilitation here, the facility has a documented history of severe neglect and understaffing. If you choose this facility, you must implement a strict personal monitoring schedule to ensure your loved one is being repositioned and that call lights are being answered promptly.
Google Reviews
Google Reviews
17 reviews on Google“Families should exercise extreme caution, as several reviewers report severe neglect, including failure to reposition patients and inadequate response to call buttons. While one former patient praised their successful rehabilitation and the kindness of the nursing staff, multiple others describe a pattern of understaffing and poor clinical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and physical therapy
- Kind and attentive nursing staff (noted by specific patient)
- Successful transition from tube feeding to regular food
Concerns
- Severe understaffing and slow response to call buttons (mentioned by 2 reviewers)
- Neglect regarding patient hygiene and repositioning (mentioned by 2 reviewers)
- Unprofessional or rude behavior from nursing staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the physical therapy and rehab programs here; could you tell us more about how that works for new residents?
- 2How do you ensure that call buttons are answered promptly, especially during busy shift changes?
- 3What specific steps does your team take to ensure residents are kept clean, comfortable, and repositioned regularly throughout the day?
- 4How does the nursing team manage medication schedules to ensure everything is administered accurately and on time?
- 5In the event of a medical emergency during the night, what is the protocol for getting immediate care for a resident?
- 6What kind of daily activities or social events are available to help residents stay engaged with one another?
Personalized based on this facility's data
Key Review Excerpts
“The previous facility had me drugged everyday to keep me asleep but once I was admitted here I came in to life. I was slowly able to recover, my feeding tube was removed and I began to eat regular food.”
“They used to be good in 2015, but they have severely declined in the level of care and service to their patients since then. They seem to be short-staffed for CNAs about half the time.”
“The staff has shown they care about my son & keeps me informed about every week how’s he doing concerning the virus.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring problems across multiple areas, with families filing reports that led to complaint investigations. The most persistent issues involve fire safety systems, dining/nutrition services, and medication management, appearing across multiple surveys from 2022 to 2025. While all deficiencies show correction dates, the pattern of repeated violations in core safety and care areas suggests ongoing operational challenges that families should carefully consider.
Apr 27, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 10, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Jul 18, 2025Routine14
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Jun 23, 2024Routine23
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mar 18, 2024Complaint1
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Oct 4, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Ownership & Operations
Who Operates This Facility
Westlake Convalescent Hospital
for profit
Ownership & Management
Owners
Modi, Rushabh
Owner
Modi, Shruti
Owner
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit wlchospital.com
Medicare data downloads
Original nursing home datasets
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