Nursing HomeMedicaid Investigative

The Rehabilitation Center of Los Angeles

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

340 South Alvarado Street, Westlake · Los Angeles, CA 90057|180 beds|Licensed & Active

1/5

Medicare

Inspection

Quality

Staffing

Google rating

3.8/5

based on 76 Google reviews

(213) 484-9730 Directions Website

Street View

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3/ 10

moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Low overall rating (1/5 stars)
Above-median deficiencies (16 vs median 13.0)

Bottom 25% in CA · Below recommended RN staffing · Above recommended total nurse staffing · $61,435 in fines

Source: Medicare data

What this means for your family

The facility appears to have undergone significant physical improvements and has a strong rehabilitation therapy team. However, families must remain vigilant regarding staffing levels and call light response times, as multiple reports indicate that care quality can vary significantly between floors.

Google Reviews

76 reviews on Google

“Families often praise the facility for its recent renovations, cleanliness, and the compassionate nature of the therapy and nursing teams. However, there are serious, recurring allegations regarding severe neglect, understaffing, and inadequate response to call lights, particularly on certain floors.”

Quality Themes

Tap a score for details

Strengths

Compassionate and attentive therapy staff
Clean and recently remodeled environment
Professional and friendly nursing team
Effective rehabilitation and physical therapy

Concerns

Understaffing leading to slow response times (mentioned by 4 reviewers)
Inconsistent care quality between different floors (mentioned by 2 reviewers)
Issues with hygiene and skin integrity (pressure sores) (mentioned by 2 reviewers)
Difficulty communicating with social workers or administration (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 81 analyzed

How They Respond to Reviews

7%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1We've heard wonderful things about the therapy team's compassion; how does the physical therapy program specifically help residents regain their independence?
2With the recent renovations, how has the updated environment improved the overall daily experience for the residents?
3How do you ensure that care standards and attention to detail remain consistent for residents on every floor of the facility?
4What specific protocols do you have in place to ensure timely responses from the nursing staff, especially during busy shifts?
5Could you tell us more about the dining experience and how the menu is planned to meet different nutritional needs?
6In the event of a medical emergency during the night, what is the process for notifying the family and coordinating immediate care?

Personalized based on this facility's data

Key Review Excerpts

“The facility has been completely remodeled and it really shows—everything looks clean, updated, and well taken care of. It feels like a totally different place from what I remember.”

Returning visitor · 2026★★★★★

“The staff was extremely courteous and very attentive my mother love the kind personnel and staff their staff seems to do it from their heart and not for paycheck”

Long-term resident's family · 2026★★★★★

“I was originally on the 4th floor and the care was good. However, I was moved to the 1st floor where the care is terrible.”

Patient/Resident · 2024★★☆☆☆

Source: 76 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.54hrs

72%

Registered nurses for medical care

Total Nursing

4.74hrs

All nurses + aides combined

Staff Turnover

29%

Lower is better (< 30% = good)

RN Turnover

36%

Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility3.8%

Better than Avg

Here

3.8%

19.4%

10.7%

Los angeles

9.7%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility7.5%

Better than Avg

Here

7.5%

19.5%

13.7%

Los angeles

10.8%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility4.1%

Better than Avg

Here

4.1%

14.4%

10.4%

Los angeles

12.5%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility5.5%

Better than Avg

Here

5.5%

15.5%

11.7%

Los angeles

11.4%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility6.0%

Better than Avg

Here

6.0%

15.3%

10.5%

Los angeles

9.5%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

98.6%

Los angeles

99.1%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

79.8%

93.2%

Los angeles

92.5%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

81.8%

94.2%

Los angeles

94.5%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.5%

Better than Avg

Here

1.5%

1.6%

1.5%

Los angeles

1.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies

2penalties

Near state avg (15.4)

24 complaint-triggered

$61,435 in fines

Families have repeatedly filed complaints resulting in 27 deficiencies, indicating ongoing concerns about care quality, medication management, and safety. The most frequent problems involve treatment and care according to resident preferences, medication errors and pharmaceutical services, and accident prevention/safety hazards. While the facility corrects deficiencies when cited, the persistent pattern of complaint-triggered violations across multiple areas suggests systemic care issues that families should carefully consider.

Jul 24, 2025Complaint1 finding

0675Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Honor each resident's preferences, choices, values and beliefs.

May 29, 2025Complaint1 finding

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Apr 8, 2025Complaint1 finding

0691Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

Mar 27, 2025Routine15 findings

0604Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0802Potential for harm · PatternCorrected