Assisted Living

Westhaven Community

Name: Public quality & inspection record for Westhaven Community
Creator: EveryPlace
License: https://everyplace.care/research-policy

Limited public data on Westhaven Community. Call, tour, and ask to meet current residents' families — your own impression matters most.

112 West 4th Street, Boone, IA 50036|40 beds|Licensed & Active

Google rating

3.9/5

based on 10 Google reviews

(515) 432-1393 Directions Website

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What this means for your family

Westhaven Community is highly regarded for its compassionate staff and clean, peaceful environment, making it a strong contender for long-term care. However, because some families have encountered inconsistent communication during the admissions process, we recommend being persistent and requesting clear timelines if you are applying for a vacancy.

Google Reviews

10 reviews on Google

“Westhaven Community is generally praised for its caring staff and clean, well-maintained environment, with several families expressing deep gratitude for the support provided to their loved ones. However, some prospective families have reported frustrating experiences with the admissions process, citing inconsistent communication and abrupt changes in availability.”

Quality Themes

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Strengths

Caring and attentive staff
Clean and well-maintained facility
Strong communication with family members
Peaceful and welcoming atmosphere

Concerns

Inconsistent or unprofessional admissions communication (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 20 analyzed

How They Respond to Reviews

20%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1With 40 residents here, how do you ensure that the daily activity schedule remains engaging and varied for someone with my loved one's specific interests?
2I’ve noticed that communication is a high priority for your team; what is your standard process for keeping families updated during the initial move-in and admissions phase?
3Given the recent state citations, could you walk me through the specific steps the facility has taken to address those findings and improve quality of care?
4Since your team is known for being very attentive, how do you manage medical care and emergency response protocols during the overnight hours?
5How do you maintain the peaceful, welcoming environment mentioned by so many families while balancing the operational needs of a 40-resident community?
6What is the best way for us to stay in direct contact with the staff members who are providing daily care for my family member?

Personalized based on this facility's data

Key Review Excerpts

“The facility has a clean smell and employees who are willing and capable of great things.”

Memory care family member · 2025★★★★★

“I am so pleased with their communication with family members . All of my requests are promptly taken care of. The staff are caring and pay attention to the little things that the residents need.”

Long-term resident's family · 2023★★★★★

“This home has a sturdy foundation of Christian values that brings a tangible sense of peace when you walk through the door. Excellent staff who care for the residents and the facility, which is modern and well maintained.”

Family member · 2019★★★★★

Source: 10 Google reviews

State Inspection History

State Inspections

Source: Iowa Dept. of Inspections, Appeals & Licensing

10total

23deficiencies

May 21, 2026InspectionNo deficiencies

Clean