Nursing HomeMedicaid

Westhaven Community

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

112 West Fourth Street, Boone, IA 50036|100 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

3.9/5

based on 10 Google reviews

(515) 432-1393 Directions Website

Street View

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What this means for your family

Westhaven Community is highly regarded for its compassionate staff and clean environment, making it a strong candidate for those prioritizing quality of care. However, because some families have reported difficulty with the admissions process and administrative responsiveness, we recommend calling ahead and verifying the status of your application directly with a supervisor to ensure your needs are being addressed.

Google Reviews

10 reviews on Google

“Westhaven Community is frequently praised for its compassionate staff and clean, well-maintained environment, with several families noting that their loved ones felt well-cared for during their stay. However, some potential residents have encountered inconsistent administrative communication and responsiveness during the initial admissions process. Overall, the facility is highly regarded for its atmosphere and quality of care, though administrative follow-through remains a noted area for improvement.”

Quality Themes

Tap a score for details

Strengths

Compassionate and attentive nursing staff
Clean and well-maintained facility
Strong communication with family members
Welcoming and peaceful environment

Concerns

Inconsistent or unresponsive administrative communication (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 11 analyzed

How They Respond to Reviews

20%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1We've heard wonderful things about how compassionate and attentive the nursing staff is here; how do you ensure that level of care remains consistent across all shifts?
2Since we value staying connected, what is the best way for us to maintain regular and timely communication with the administrative team regarding our loved one's care?
3We noticed the facility is very well-maintained and peaceful; what kind of daily activities or social outings are planned to keep residents engaged with the community?
4How does the nursing team handle medical emergencies or sudden changes in health status during the overnight hours?
5With the recent state inspections, what specific steps has the facility taken to address previous deficiencies and improve overall care standards?
6We appreciate that the management responds to community feedback; how does the leadership team use resident and family input to make improvements around the building?

Personalized based on this facility's data

Key Review Excerpts

“Westhaven is an excellent facility. I am so pleased with their communication with family members . All of my requests are promptly taken care of.”

Family member · 2023★★★★★

“The facility has a clean smell and employees who are willing and capable of great things.”

Memory care family member · 2025★★★★★

“My mother loved Westhaven. She lived in the assisted living until her health moved her to the nursing home area. Her care was amazing.”

Long-term resident's family · 2020★★★★★

Source: 10 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.53hrs

71%

Registered nurses for medical care

Total Nursing

3.92hrs

96%

All nurses + aides combined

Staff Turnover

61%

Lower is better (< 30% = good)

RN Turnover

22%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility4.9%

Better than Avg

Here

4.9%

19.5%

20.7%

Boone

23.4%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility35.5%

Worse than Avg

Here

35.5%

19.4%

25.9%

Boone

23.1%

😔

Residents with depression symptoms

↓ Lower is better

This Facility1.1%

Better than Avg

Here

1.1%

12.1%

4.1%

Boone

15.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility7.0%

Better than Avg

Here

7.0%

15.4%

19.4%

Boone

18.8%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

95.2%

Boone

93.9%

⚖️

Residents who lost too much weight

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

5.3%

4.9%

Boone

4.8%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility67.6%

Worse than Avg

Here

67.6%

81.8%

84.0%

Boone

77.5%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

2.0%

Boone

1.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies

Above state avg (6.2)

$7,446 in fines

Westhaven Community has 19 deficiencies across three surveys, with one complaint filed by a family regarding safety supervision. The facility shows recurring issues with medication management (appearing in multiple surveys) and resident rights procedures, though all deficiencies have been corrected according to the provider. Fire safety and building maintenance problems also appear repeatedly, suggesting ongoing infrastructure challenges that families should inquire about during visits.

Apr 3, 2025Routine11 findings

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

May 22, 2024Routine2 findings

0354Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Mar 30, 2023Routine6 findings

0578Immediate jeopardy · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

State Inspection History

State Inspections

Source: Iowa Dept. of Inspections, Appeals & Licensing

10total

23deficiencies

May 21, 2026InspectionNo deficiencies

Clean