Westhampton Care Center
Strong Medicare quality ratings; families often praise exceptional rehabilitation therapy team. Still worth an in-person visit.
based on 307 Google reviews
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What this means for your family
Westhampton Care Center is highly regarded for its rehabilitation programs and compassionate nursing staff, making it a strong candidate for recovery. However, families should be aware of potential staffing gaps during off-hours; we recommend asking about nurse-to-patient ratios on weekends and ensuring a clear communication plan is in place for your loved one's specific needs.
Google Reviews
Google Reviews
307 reviews on Google“Westhampton Care Center is widely praised for its clean, modern, and welcoming environment, with many families highlighting the exceptional quality of the rehabilitation department. While the vast majority of reviews are glowing regarding staff kindness and professionalism, a few families have raised concerns about occasional understaffing and slow response times for basic patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation therapy team
- Clean, bright, and well-maintained facility
- Warm, attentive, and professional nursing staff
- Welcoming and efficient front desk reception
Concerns
- Understaffing leading to slow response times for patient requests (mentioned by 4 reviewers)
- Cleanliness issues in specific areas like bathrooms (mentioned by 3 reviewers)
- Inconsistent food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 214 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much care the management puts into responding to every piece of feedback; how do you use resident and family input to improve daily services?
- 2We've heard great things about the rehabilitation therapy team here, so could you tell us more about how the therapists work with residents to maintain their mobility?
- 3With a large community of 180 residents, what steps are in place to ensure that nursing staff can respond quickly to call lights and individual requests during busy shifts?
- 4What is your process for ensuring consistent cleanliness and upkeep in the resident bathrooms and private living areas?
- 5Could you describe what a typical day looks like for residents, including the variety of social activities and mealtime routines?
- 6In the event of a medical emergency or a sudden change in a resident's health during the night, what is the protocol for notifying the family and providing immediate care?
Personalized based on this facility's data
Key Review Excerpts
“The consistent and compassionate care that the staff has provided has been outstanding. They are warm, friendly, conscientious and knowledgeable.”
“The Rehab Department is exceptionally dedicated to all their patient's morning and night. I witness how hard they all work and as the recipient, I felt safe and most of all I have significantly improved.”
“Although the food was rarely good, hot, fresh, etc., I could supplement that so it wasn’t an issue and always was good for a laugh among the patients.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaint reports leading to deficiencies, including one regarding failure to properly report suspected abuse or neglect to authorities. The facility has recurring issues across resident rights, care planning, and food safety that appear across multiple surveys from 2022 through 2025, suggesting persistent problems. While all deficiencies show correction dates, the pattern of repeated violations in core care areas warrants careful consideration during any visit.
Jun 10, 2025Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 11, 2024Routine7
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jan 11, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jul 17, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 18, 2022Routine6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Ownership & Operations
Who Operates This Facility
Westhampton Care Center
for profit
Chain Affiliation
Center Management Group
17 facilities nationwide
Chain avg rating: 3.4/5 · Rank 3 of 17 (Best)
Ownership & Management
Owners
Boehm, Shlomo
Owner
Schlesinger, Ernest
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
307 reviews from families & visitors
Official Website
Visit westhamptonrehab.com
Medicare data downloads
Original nursing home datasets
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