The Villa at Westhampton
Families consistently rate this highly — reviewers highlight cozy, home-like environment. Schedule a visit to confirm the fit.
based on 22 Google reviews
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What this means for your family
While many long-term residents report a positive experience, the recent influx of serious complaints regarding staffing levels and administrative neglect is concerning. We strongly recommend scheduling an unannounced visit to observe staff-to-resident interactions and asking management directly about their current turnover rates and communication protocols.
Google Reviews
Google Reviews
22 reviews on Google“The Villa at Westhampton receives polarized feedback, with long-term residents and some families praising the cozy environment, friendly staff, and quality of care. However, recent reviews from 2025 highlight serious concerns regarding administrative communication, alleged neglect, and understaffing. Families considering this facility should weigh the positive experiences of long-term residents against the significant complaints about management accountability and safety procedures.”
Quality Themes
Tap a score for detailsStrengths
- Cozy, home-like environment
- Friendly and compassionate staff
- High resident satisfaction among long-term occupants
- Effective pandemic safety measures
Concerns
- Administrative communication and responsiveness (mentioned by 2 reviewers)
- Allegations of neglect and failure to follow care procedures (mentioned by 2 reviewers)
- Understaffing and lack of qualified caregivers (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the cozy, home-like atmosphere here, what are some of the most popular daily activities or social events that help residents build those strong long-term connections?
- 2I know that clear communication is vital for families; what is the standard process for keeping us updated on our loved one’s daily health and any changes in their care plan?
- 3With a capacity of 100 residents, how does your team ensure that every individual receives consistent, personalized attention throughout the day?
- 4Could you walk us through the specific protocols you have in place to ensure that care procedures are followed consistently and that residents' needs are met promptly?
- 5How do you approach staffing during peak hours to ensure that your caregivers have the support they need to provide the compassionate care you are known for?
- 6In the event of a medical concern or emergency, what is the immediate chain of communication to ensure our family is informed right away?
Personalized based on this facility's data
Key Review Excerpts
“This isn’t a mass facility but rather a cozy and safe place that feels like home. They were always so welcoming and helpful to us we can’t recommend them enough.”
“PROTECT YOUR LOVED ONES!!! Do not put them in this facility! This facility is consistently understaffed and lacks qualified caregivers to meet residents’ needs.”
“The Villa's beautiful and safe environment, professional staff of all levels, its caring attitude, and ability to provide for every need my mom has now is exceptional.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
3 violations from 7 inspections
Jun 18, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jun 12, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Mar 25, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Oct 9, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Jun 21, 2024Routine
Personnel
Operating certificates
Personnel
Apr 11, 2023ComplaintCleanReport
No deficiencies found during this inspection.
Aug 1, 2022ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Westhampton Senior Living, INC.
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit willowridgeseniorliving.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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